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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury beachfront property with spa, near Gaviota Azul Beach

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

View from property
View from property
4 outdoor pools, sun loungers
View from property
Terrace/patio
Escape to the crystal-clear waters of Cancun at Altitude at Krystal Grand Cancun - All inclusive, where a luxurious beach retreat awaits. Savor Italian cuisine, unwind with yoga classes or indulge in spa treatments like hydrotherapy and massages; guests rave about the beach locale and helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 6 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Steam room
  • Children's pool
  • Pool bar
  • Room service

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
$307 nightly
The total price is $375
Aug 23 - Aug 24
Total includes taxes and fees

Why we love this property

Sandy beach getaway
Vacation dreams come true at this all-inclusive beachfront haven. Scuba diving adventures await just a short distance from the sandy shores.
Spa sanctuary
This property features a full-service spa with couples rooms and daily access. Visitors enjoy massages, facials, and treatments in garden serenity.
Coastal luxury retreat
Gardens frame this beach hotel's serene setting. Luxury surroundings provide the perfect backdrop for an unforgettable seaside escape.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Altitude Corner Suite Ocean Front

1 bedroom, minibar, in-room safe, desk

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 603 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

9.0 out of 10
Wonderful
(50 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 548 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View | 1 bedroom, minibar, in-room safe, desk

Altitude Corner Suite Partial View

7.0 out of 10
Good
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 548 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite | 1 bedroom, minibar, in-room safe, desk

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 1055 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Standard with Sea View

  • Sea view
  • Sleeps 2

View all photos for Room Standard

1 bedroom, minibar, in-room safe, desk

Room Standard

  • Sleeps 2

View all photos for Room Standard with Street View

1 bedroom, minibar, in-room safe, desk

Room Standard with Street View

  • Sleeps 4

Suite Standard with Ocean View

  • Ocean view
  • Sleeps 2

View all photos for Suite Master with Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Master with Ocean View

  • Ocean view
  • Sleeps 4

View all photos for Suite Standard with Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Standard with Ocean View

  • Ocean view
  • Sleeps 2

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About the neighborhood

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.0 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
  • Tulum Intl. Airport (TQO) - 155 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Altitude at Krystal Grand Cancun - All inclusive is a great choice for your beach stay in Cancun, putting you near activities like scuba diving. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Risotto, one of 8 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious property include 6 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the helpful staff and beach location.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 100 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • 8 restaurants
  • 6 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Pool table
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Local maps

Special features

Spa

Beach House Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Risotto - This restaurant specializes in Italian cuisine and serves dinner only.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Délice - This restaurant specializes in French cuisine and serves dinner only. Open select days.
Take a Bite - Onsite coffee shop. Open daily.
Altitude Lounge - This restaurant serves breakfast only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.

Also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive offer free cancellation for a full refund?

Yes, Altitude at Krystal Grand Cancun - All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Altitude at Krystal Grand Cancun - All inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Altitude at Krystal Grand Cancun - All inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Altitude at Krystal Grand Cancun - All inclusive?

Yes, there's free valet parking.

What are the check-in and check-out times at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Altitude at Krystal Grand Cancun - All inclusive?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are both nearby.

What is there to do at Altitude at Krystal Grand Cancun - All inclusive and nearby?

Have fun during the warmer months with activities nearby such as scuba diving. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Altitude at Krystal Grand Cancun - All inclusive also has 6 bars, a steam room, and spa services, as well as an arcade, a picnic area, and a garden.

Are there restaurants at or near Altitude at Krystal Grand Cancun - All inclusive?

Yes, there are 8 onsite restaurants, featuring Italian cuisine.

Does Altitude at Krystal Grand Cancun - All inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Altitude at Krystal Grand Cancun - All inclusive like?

Altitude at Krystal Grand Cancun - All inclusive is a short 1-minute walk from Gaviota Azul Beach and 5 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

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Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Restaurant
Beach
View
Location
Buffets
Room service
Booking

What guests liked

  • The beach was stunning, clean, and safe with great views and a rock barrier preventing big waves making it family-friendly. (54 reviews)
  • Dining options were plentiful and the food quality was great, with many restaurants offering good variety and excellent service. (13 reviews)
  • The pools were immaculate, clean, and well-maintained, with some guests enjoying the adult pool and infinity pool in particular. (14 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Staff and venue is amazing definitely my go to resort for Cancun
Richard Anthony, 3-night trip

10/10 Exceptional

Great property, friendly and helpfull staff.
Katrina, 5-night trip

10/10 Exceptional

Very nice place to stay . Staff and services was wonderful. Would stay here again
tammy, 3-night trip

6/10 Good

Location of the property is great. Food options not so much
Ismael, 4-night trip

10/10 Exceptional

Had an amazing time, the staff was reallly nice and helpful to us, Janer was very helpful with our reservations and Jahir the bartender was super friendly with us. Food was amazing and the ocean view was beautiful! Would definitely stay here again!
Joanna Nayeli, 5-night trip

10/10 Exceptional

Loved the hotel and it was in the perfect location
Ludimira Fernandes, 4-night trip

10/10 Exceptional

Janer and Ivan were wonderful during checkin!
Michael, 2-night trip

10/10 Exceptional

Amazing staff and service. Food was great. Lots of things to do and entertainment!
Chanel, 4-night trip

10/10 Exceptional

The room was the best ever! Our buew was amazing alongside the balcony, room size, and bathroom view...awesome! Thanks for a great time!
Sonya, 2-night trip

8/10 Very good

We enjoyed our Cancun getaway to Altitude Krystal Grand, all-inclusive. Our concierge Janer provided excellent service
Tammy, 8-night trip

10/10 Exceptional

It is in front of the best beach in Cancun, Playa Gaviota Azul!!!… and the Italian Restaurant… mama mia!!!
Ruben, 4-night trip

4/10 Fair

Great location as everything is in walking distance. Breakfast was decent but we got tired of the same rotation as we were there for 7 nights. The rooms are really small but that’s expected when staying in the city. Overall we would stay again.
Dionne, 5-night trip

10/10 Exceptional

Very good clean and friendly
Ibrahim Naim, 4-night trip

10/10 Exceptional

Had a great stay! Wanted to shoutout our favorite bartender Julian! Very friendly and great at his job!
Nathaniel Edward, 5-night trip

10/10 Exceptional

Amazing service, views, food and entertainment
RAUL MEDINA, 4-night trip

10/10 Exceptional

Everyone was amazing and our stay was amazing. All the employees were incredibly kind and helpful. Sara, Pablo (tepanyaki), Cristian just to give some examples were absolutely amazing. Would recommend booking the altitude if you are looking to stay here.
Amado, 6-night trip

10/10 Exceptional

We loved our stay. The beach views from our room were breathtaking. I loved that no matter where you are in the resort there was always a beautiful view of the ocean. The food & drinks were good. The staff friendly and helpful. Can’t wait to go back!
VANESSA, 8-night trip

10/10 Exceptional

We had a great time in Cancun. The hotel staff was nice, friendly and helpful. Thank you Janer for helping us with all requests and questions we had. Thank you to the whole team at the Spa: great services! The food was also very good and the waiters very attentive. The whole property is very clean and comfortable.
Andreea Carina, 6-night trip

6/10 Good

Our room was amazing. The beach is stunning. They hosted a really good Super Bowl party.
Edward, 3-night trip

8/10 Very good

Nice pool and beach but the drinks were low Quality liquor
Trina, 7-night trip

10/10 Exceptional

Me and my best frienf stayed at the Altitude of Krystal Grand Cancun. Our stay was amazing and relaxing. The room was gorgeous and taken care of each day. The staff was incredibly kind and always helpful. Room service attendees were really on top and the best way we started our day. From the view, to the private beach. We were able to just relax.
Crystal-Ann, 5-night trip

10/10 Exceptional

The beach
aghead, 5-night trip

10/10 Exceptional

The food and the friendly staff
griselda j, 4-night trip

8/10 Very good

Was disappointed at the hotel/facilities for a 4.5 star rating Hotel.. Although the hotel mgr
Arie, 5-night trip

8/10 Very good

Pros: Beautiful views, corner room with ocean view was beautiful, and staff was very accommodating. Great location, in the middle of everything but at the same time, the hotel gave a resort feel for the moments you just want to stay on the resort and relax. Cons: AC did not get cold in the room, however, the fan made up for it. Food options were not great at all. Breakfast was good and the hibachi restaurant was great but that's about it!
Urcelon, 2-night trip