Hotel Riu Palace Riviera Maya - All Inclusive

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.