This stay was booked through Hotels.com. When we arrived, there was no attendant. A note on the door told us to calla phone number to check in. When i called, the lady asked for a credit card for incidentals. After i gave the information, I was told there would be extra fees charged to that card. The booking sight states that all charges are included and upfront. The attendant told me that was not a true statement. We have stayed at this location multiple times and have never been charged additional fees. In my opinion, people should be made aware of the fees upon booking. Also, this should be divulged prior to asking for credit card information. So, future trips to Gatlinburg will not include Belle Aire.