The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with spa, near Quinta Avenida

Choose dates to view prices

Sun, Apr 19
Mon, Apr 20
April 2026
5
May 2026
Nestled close to Mamitas Beach and Quinta Avenida, The Reef 28 Hotel & Spa offers a tranquil oasis with a rooftop terrace, poolside bar, and outdoor pool. Savor the flavors at one of three on-site restaurants or unwind with yoga classes at the gym. Guests rave about the dining options and central location.
VIP Access
Excellent

Popular amenities

  • Free parking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • 2 hot tubs
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Beach towels

Feel at home (6)

  • Microwave
  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
$173 nightly
$212 total
May 6 - May 7
Total with taxes and fees

Why we love this property

Spa bliss awaits
The full-service spa offers aromatherapy, massages, and body treatments daily. A fitness room, yoga classes, and sauna complete this relaxation haven.
Rooftop city views
This luxury hotel sits in the city center, offering a rooftop terrace where guests can take in spectacular urban panoramas.
Flavor for every palate
Culinary explorers find 3 restaurants and 2 bars at this hotel. Buffet breakfast, vegetarian options, and private dining create memorable moments.

Room options

Showing 9 of 9 rooms
Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
1 bedroom, in-room safe, blackout drapes, iron/ironing board
Deluxe Junior Suite, 2 Queen Beds | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
Deluxe Junior Suite, 2 Queen Beds | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

Wonderful
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
1 bedroom, in-room safe, blackout drapes, iron/ironing board
Luxurious Master Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Master Suite

Exceptional
  • 1079 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
1 bedroom, in-room safe, blackout drapes, iron/ironing board
1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 1 King Bed

Very good
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view
Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view
Luxurious Grand Master Suite, Partial Ocean View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Grand Master Suite, Partial Ocean View

  • Partial ocean view
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
Deluxe Junior Suite, Partial Ocean View | Beach/ocean view
1 bedroom, in-room safe, blackout drapes, iron/ironing board
1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, Partial Ocean View

Exceptional
  • Partial ocean view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
Deluxe Junior Suite, City View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
1 bedroom, in-room safe, blackout drapes, iron/ironing board
1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, City View

  • City view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
Deluxe Junior Suite, Work & Play | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
Deluxe Junior Suite, Work & Play | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
1 bedroom, in-room safe, blackout drapes, iron/ironing board
1 bedroom, in-room safe, blackout drapes, iron/ironing board
1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Grand Master Suite

Exceptional
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Elite Junior Suite | Spa | Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
1 bedroom, in-room safe, blackout drapes, iron/ironing board

Elite Junior Suite

Exceptional
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.5 km
  • Central Square - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Amorino - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪El Diez, Parrilla Argentina - ‬2 min walk
  • ‪Las Helodias - ‬1 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and an outdoor pool. The pool and helpful staff get great marks from fellow travelers.

All inclusive

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

At a glance

Hotel size

    • 120 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)

Parking

    • Free covered onsite self parking
    • Free covered onsite valet parking
    • Wheelchair-accessible parking on site

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Private dining
  • Snack bar/deli
  • Water dispenser

What to do

  • Yoga classes
  • Pool table
  • Beach nearby
  • Ecotours nearby
  • Cave exploring nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser

Accessibility

  • Elevator
  • Elevator door width (inches): 48
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 63
  • Front entrance ramp
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (speed of 50+ Mbps)
  • Free local calls

Food and drink

  • Champagne service
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 3.31 per accommodation, per night
  • Destination fee: USD 0.59 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free cancellation for a full refund?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's free self and valet parking.

What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min walk) is nearby.

What is there to do at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites and nearby?

Have fun with nearby activities like skydiving and ziplining. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites also has 2 bars and an outdoor pool, as well as a sauna and a steam room.

Are there restaurants at or near The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there are 3 onsite restaurants.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites like?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Mamitas Beach. Travelers say the local area is good for shopping and very central.

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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.8

Excellent

9.4

Cleanliness

8.6

Amenities

8.8

Staff & service

9.0

Property conditions & facilities

What guests liked

  • The beach is within a short walking distance from the property, offering a convenient and beautiful location for guests. (53 reviews)
  • The spa offered wonderful massages, hydrotherapy, and relaxing experiences. (38 reviews)
  • Breakfast was a highlight every morning with many options and delicious food. (41 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staffFoodRoomLocationRestaurantBeachDrinksRooftopsBarBreakfast
Verified

10/10 Exceptional

Very nice property and we enjoyed our stay immensely!
Christopher, 7-night trip
Verified

8/10 Very good

Beautiful and very spacious rooms that are clean and have a great view.
Diana, 2-night trip
Verified

10/10 Exceptional

Amenities and location
Ana Maria, 7-night trip
Verified

10/10 Exceptional

Hotel was clean, location was great, food delicious, service and staff wonderful, had a great time would come back again.
Alyssa, 8-night trip
Verified

8/10 Very good

Location, Clean room, nice staff
Mohsen, 7-night trip
Verified

10/10 Exceptional

Great staff, great breakfast!
Vanessa, 6-night trip
Verified

8/10 Very good

Excellent stay!!
Brittney, 3-night trip
Verified

6/10 Good

Rooms were clean , staff very friendly, good location and close to the beach
Harold, 6-night trip
Verified

10/10 Exceptional

great service and the food is delicious.
xueyi, 4-night trip
Verified

10/10 Exceptional

Nice
MANUEL, 1-night trip
Verified

10/10 Exceptional

Clean resort, all staff was amazing, I can’t wait to go back!!
Selena, 4-night trip
Verified

10/10 Exceptional

Very clean and accommodating
Jonathan, 7-night trip
Verified

8/10 Very good

Everything was convenient and staff were friendly and helpful.
Mei Chien, 9-night trip
Verified

10/10 Exceptional

Clean room, great food, staff very nice
VERONICA, 4-night trip
Verified

10/10 Exceptional

Location, high quality + great service makes for a perfect adults only stay!
Joshua, 4-night trip
Verified

6/10 Good

The pool had floaties in it every day, needs cleaning. Our room had dirty floors like it wasn’t mopped from the last guest and the hand soap and bath soap was empty. Lobby’s air freshener was way too strong.
Mylannee, 7-night trip
Verified

10/10 Exceptional

Our room was amazing, clean and well equipped including jet tub. Rooftop staff were fantastic especially Freddie! Very happy with all meals, location, and the hotel itself. Highly recommend!
Curtis, 4-night trip
Verified

10/10 Exceptional

very nice hotel would stay again.
Tamika, 2-night trip
Verified

10/10 Exceptional

Clean room; welcoming, professional and friendly staff. Good food and drinks. Great location.
Diego, 4-night trip
Verified

8/10 Very good

Staff was great. We stayed 4 nights. Room was not cleaned daily. Towel service was excellent.
zinaida, 4-night trip
Verified

10/10 Exceptional

Nice place to stay
Abdulla M KH, 6-night trip
Verified

10/10 Exceptional

Amazing staff!!
Marshall, 5-night trip
Verified

10/10 Exceptional

Me and my girlfriend had a wonderful time all the workers made our stay very enjoyable and the place was very neat and clean
Oluwadara, 5-night trip
Verified

8/10 Very good

Overall a nice place, the spa hydrotherapy was nice with all the standard features of a 5 star hotel. The food was not the best but definitely not the worst which is why the 4 star rating but the highlight of the stay was whoever was cleaning my room 3406 did an Amazing job, even comparable to a four seasons stay of service and cleaning which was mind blowing to me, from folded clothes to braided cables and much more she truly did an amazing job. Overall a great place to stay and would come back!
Jaden, 3-night trip
Verified

10/10 Exceptional

Great
Leon, 6-night trip