When we first arrived at the Sono Chicago, there was a plumbing issue in our room from the night before. With no other rooms available, we had to stay in a space that wasn’t ideal at first, although the manager Jose resolved the problem as quickly as he could. Throughout our stay, Jose went above and beyond to ensure our anniversary weekend wasn’t overshadowed by a rough start. His hospitality was truly exceptional; he responded to our late-night messages within minutes. In 2025, many people believe great customer service is a thing of the past—but it’s alive and well at the Sono Chicago. I give this hotel five stars, but I’d give Jose seven stars!