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Hotel Kavia 5th Avenida

3.5 star property
Boutique hotel with outdoor pool, near Quinta Avenida

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Photo gallery for Hotel Kavia 5th Avenida

Indoor pool, outdoor pool, pool umbrellas, sun loungers
Reception
Indoor pool, outdoor pool, pool umbrellas, sun loungers
Front of property
Desk, blackout drapes, free WiFi, bed sheets

Reviews

7.6 out of 10
Good
Hotel Kavia 5th Avenida features a rooftop terrace and puts you just steps from Quinta Avenida. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features of this boutique hotel include an indoor pool, a poolside bar, and a terrace.

Popular amenities

  • 24/7 front desk
  • Bar
  • Pool
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Rooftop terrace
  • Beach sun loungers
  • Pool bar
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Car rentals on site
  • Multilingual staff

Feel at home (6)

  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
  • Satellite TV service
The current price is $47
includes taxes & fees
$36 per night
Apr 27 - Apr 28

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Double Room

Desk, blackout drapes, free WiFi, bed sheets

Deluxe Double Room

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Private bathroom
Satellite channels
Desk
  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Room

Desk, blackout drapes, free WiFi, bed sheets

Deluxe King Room

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Private bathroom
Satellite channels
Desk
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is $46
includes taxes & fees
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May 13 - May 14
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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Mamitas Beach - 6 min walk - 0.5 km
  • Playa del Carmen Main Beach - 7 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.7 km

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Señor Frogs - ‬1 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk

About this property

Hotel Kavia 5th Avenida

Hotel Kavia 5th Avenida features a rooftop terrace and puts you just steps from Quinta Avenida. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features of this boutique hotel include an indoor pool, a poolside bar, and a terrace.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 63 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar

What to do

  • Beach nearby
  • Use of nearby fitness center
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Scooter/moped rentals nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Luggage storage
  • Multilingual staff
  • Beach sun loungers
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • Rooftop terrace
  • Television in common areas
  • An outdoor pool
  • An indoor pool

Accessibility

  • Elevator

Room amenities

Be entertained

  • 42-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone

More

  • Daily housekeeping

Special features

Dining

Restaurante - Onsite restaurant.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge of USD 20

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Reina Roja
Reina Roja Hotel
Reina Roja Hotel Playa del Carmen
Reina Roja Playa del Carmen
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

Frequently asked questions

Does Hotel Kavia 5th Avenida offer free cancellation for a full refund?

Yes, Hotel Kavia 5th Avenida does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Kavia 5th Avenida?

Yes, there's an indoor pool and an outdoor pool.

Are pets allowed at Hotel Kavia 5th Avenida?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Kavia 5th Avenida?

Sorry, there's no onsite parking at Hotel Kavia 5th Avenida.

What are the check-in and check-out times at Hotel Kavia 5th Avenida?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is noon. Late check-out is available for a charge of USD 20. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Kavia 5th Avenida?

No, this hotel doesn't have a casino, but Riviera Gran Casino (10-min walk) is nearby.

What is there to do at Hotel Kavia 5th Avenida and nearby?

Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Enjoy a swim in the indoor and outdoor pools after a day out and about.

Are there restaurants at or near Hotel Kavia 5th Avenida?

Yes, there's an onsite restaurant, Restaurante.

What's the area around Hotel Kavia 5th Avenida like?

Hotel Kavia 5th Avenida is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 7 minutes' walk from Playa del Carmen Main Beach.

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Hotel Kavia 5th Avenida Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Building
Breakfast
Beach
Lobby
Toilet
Drinks
Restaurant

Reviews

6/10 Good

Room was cleaned most days of the 5 day stay. Breakfast buffet was good - we stayed for 5 days and it was the same food every day. Had cash stolen and hotel only refunded 50 percent.
Stephanie, 5-night trip

10/10 Exceptional

Cool atmosphere for adults. Quiet and safe.
Natasha, 1-night trip

6/10 Good

The hotel is in construction don have pool and is dirty
Francisco, 2-night trip

8/10 Very good

Good
Yevhen, 1-night trip

2/10 Poor

No thank you.

This is a motel at best. It should be rated above a 1 star. Needs to be rebuilt from the ground up.
Joe, 3-night trip

10/10 Exceptional

The staff was amazing. Hotel was very clean. Very walkable to restaurants, shopping and the beach.
Shelley, 7-night trip

6/10 Good

I’ve stayed at this property a few times they only give you a sheet on the bed as a blanket. The pillows are horrible. The rooftop pool was closed and found two cockroaches.This property is going downhill from the first time I stayed
rachelle, 2-night trip

4/10 Fair

A lot of roches. Hotel in construcción they star making noise 8 am. Hotel very low quality. Dirty and desorganize. I would not stay there again. No pool.
Julio, 4-night trip

4/10 Fair

X
Mario, 1-night trip

10/10 Exceptional

Ok
Jose Luis, 1-night trip

2/10 Poor

After showing them multiple confirmations, they still couldn’t find our reservation and told us no resort fee perks and whole roof bar and pool closed. We left and went to another bad hotel next door for 1 night and then booked a higher price hotel for 2 week stay.
Jeffrey, 14-night trip

2/10 Poor

Horrible place but the staff was friendly
Felipe, 1-night trip

2/10 Poor

Don't stay here!

Let's see, There's no windows in the room! The WiFi went down my second night and never came back. Pool was closed. They were Jack hammering with work. I left a very expensive dress shirt when I checked out. Went back the next day a it's gone. Stolen!
david, 2-night trip

6/10 Good

The cleaning staff makes too much noise from very early on, it's the second time this has happened to me in that hotel.
Jay, 1-night trip

4/10 Fair

Past it's prime

I loved the look of this hotel, architecturally it's quite unique. However it's long past its prime. The rooms have a sewer small, the bedding was stained, the walls had gouge marks, and the pool was drained and out of commission. There are some bizarre elements such as a hot tub right next to the registration desk, an old Mercedes coupe in the back of the lobby, and all the plants are dead or dying. Breakfast is cheap, but terrible. Someone opened my door at 4am on my first night. I have no idea what that was about and complaining to the front desk resulted in no reaction. The location is good though, and fairly quiet for Mexico.
5-night trip

6/10 Good

Not a bautique hotel.
George Dennis, 8-night trip

10/10 Exceptional

Such a nice hotel in Playa Del Carmen. Staff is very friendly. Natalia was great. She helped with everything we needed. Room is unique, sexy and comfortable. Rooftop is such a vibe! Loved the Open Bar on beers. Close to 5th Ave which is close to everything.
Diego, 3-night trip

2/10 Poor

it was not a good experience. The power went out, they had cockroaches. Contruction, roof patio and pool closed. bad service, no coffee maker, toilet broken, no fridge. picture had balcony and they said i didnt get one, they gave me one eventually. no blankets in the room, but asked and got one. shower was great. came back to the room after a fun day at the beach and the security chased me to my room and asked where my bracelet was I said they never gave me one, it was uncomfortable. stayed there before but its gone down hill
Ryan, 2-night trip

2/10 Poor

If you like to be sweaty in your room smelling like wet towels then this is the place for you. Make sure you don’t get set up for a kidnap. Enjoy your vacation
Gabriel, 5-night trip

8/10 Very good

You get what you paid for , don’t expect much
Carlos, 2-night trip

2/10 Poor

HORRIBLE, My 14k gold ring was stolen, I had to go to the police station to make the report, another guest from a different room got 5000 pesos taken as well. Management didn’t offer any help. The hotel is no longer name Reina Roja the actual name is Kavia and has different administration, also it’s under renovation and the construction workers are left wondering around the guest hallways and rooms all day with no staff supervision, since is getting renovated throughout the day you are unable to sleep due to the loud noises that they make. This was the worst experience that I ever had. Total nightmare. I had stayed in La Reina Roja before and NEVER had an issue before until now that is called different (KAVIA) very disappointing at EXPEDIA for misleading us with a false advertisement and not be updated of the new changes.
Michelle, 6-night trip

8/10 Very good

The staff was not able to call a taxi. That should be a service that concierge cab handle, especially with it being a busy tourist area.
Tawana, 1-night trip

6/10 Good

Location is the perk of hotel but it is in dire need of renovation. Did not have working lighting in restroom and no water pressure.

6/10 Good

Well first room toilet doesn’t work second room ac doesn’t wok open bar till 6 pm an no one was there to give me drinks I will prefer book other hotel

4/10 Fair

This place is kind of horrible they wanna charge extra for everything including inviting someone over to you room . Cleaning could be so much better
Jonathan, 4-night trip