The staff were so welcoming, helpful and cheerful upon my arrival. I was even lucky to get my room earlier than normal check-in (major bonus!!). The hotel is nice, not extravagant, but had everything I needed for my short stay (with the exception of a mini-fridge in my room…. But i believe other room options have mini-fridges?). There is a strong ‘cologne-perfume’ aroma in the lobby, which is slightly overpowering if you are sensitive to scents. Loved that there were free filtered water refills available in the main lobby, that is a major win in my books! The hotel is a bit dated, but I really don’t mind that, it was very clean and I felt more than comfortable for the duration of my time in the city. Housekeeping and front desk reception staff were so friendly, thank you! Overall pleasant stay and very affordable for staying in SF!