10/10 Exceptional
The location and the property itself is just great. You won’t be disappointed. We had a Superior Room with Balcony and it truly amazing. Very spacious, clean and modern. The view is breathtaking.
Mateusz
Mateusz, 2-night trip
Hotel Crystal Mountain
Family-friendly hotel in Wisla with 2 restaurants and 3 indoor pools
Choose dates to view prices
Surrounded by mountains, Hotel Crystal Mountain offers a relaxing retreat with a free breakfast buffet, two on-site restaurants and laundry facilities. Take advantage of the spa’s massage treatments or lounge by one of the three indoor pools. Guests have praised this family-friendly hotel for its welcoming atmosphere.
8.4
Very good
Popular amenities
- Pool
- Free breakfast
- Spa
- Pet friendly
- Parking available
- Free WiFi
Main amenities (12)
- Daily housekeeping
- 2 restaurants and bar/lounge
- Full-service spa
- 3 indoor pools
- Free children's club
- Ski storage
- Ski passes
- Sauna
- Steam room
- Self parking
- Seasonal outdoor pool
- Children's pool
For families (6)
- Children's pool
- Children's club (free)
- Private bathroom
- Terrace
- Daily housekeeping
- Laundry facilities
$157 nightly
$172 total
Apr 26 - Apr 27
Total with taxes and fees
Why we love this property
Pool paradise
The pool area features 3 indoor pools, a seasonal outdoor pool, and a children's pool. Loungers, umbrellas, a waterslide, and a poolside bar await.
Spa and mountain retreat
The spa offers daily treatments in elegant spaces, including couples rooms. Guests enjoy body scrubs, facials, and massages amid mountain scenery.
Dining scene that wows
A culinary trifecta awaits with 2 restaurants and a stylish bar. Mornings sparkle with the added bonus of a complimentary buffet breakfast.
Room options
Check availability for these dates
Showing 2 of 2 rooms
Classic Double Room, Balcony
10.0Exceptional
1 review
- Mountain view
- 291 sq ft
- 1 bedroom
- Sleeps 3
- 2 Twin Beds and 1 Large Twin Sofa Bed
Superior Room, Balcony, Mountain View
- Mountain view
- 484 sq ft
- 1 bedroom
- Sleeps 4
- 2 Twin Beds and 1 Large Twin Sofa Bed
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About the neighborhood
43-460 Wisla, ul. Bukowa 19a, Wisla, 43-460
What's nearby
- Wisle Market Square - 3 min drive - 1.7 km
- Andrzej Podzorski Beskid Museum - 3 min drive - 1.7 km
- Skolnity Lift - 4 min drive - 2.1 km
- Amphitheater Stanislaw Hadyna - 4 min drive - 2.1 km
- Wisla Ski Resort - 11 min drive - 3.8 km
Getting around
- Wisła Jawornik Station - 9 min drive
- Ustroń Brzegi Station - 18 min drive
- Wisla Station - 23 min walk
Restaurants
- u Janeczki - 4 min drive
- Kącik Zbójnicki - 4 min drive
- Hospoda s Knedlíkem - 4 min drive
- Browar wisła - 3 min drive
- u Janeczki - 6 min drive
About this property
Hotel Crystal Mountain
Bring the kids when you stay at Hotel Crystal Mountain, and they can enjoy the free kids' club. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, facials, or body scrubs. Other highlights include 3 indoor pools, a poolside bar, and a sauna.
At a glance
Hotel size
- 491 rooms
Arriving/Leaving
- Check-in start time: 4:00 PM; Check-in end time: anytime
- Minimum check-in age: 18
- Check-out time is 11:00 AM
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
- It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Children may not be eligible for complimentary breakfast
- Free children's club
Pets
- Pets allowed (up to 55 lbs per pet)*
- Service animals welcome
- Specific rooms only, restrictions apply*
- Pets must be supervised
- Food and water bowls available
Internet
- Free WiFi in public areas
Parking
- Covered onsite self parking (PLN 70 per night)
- Wheelchair-accessible parking on site
- Electric vehicle charging point on site
Other information
- Designated smoking areas (fines apply)
Property amenities
Food and drink
- Free buffet breakfast each morning 7:00 AM–10:30 AM
- 2 restaurants
- Bar/lounge
- Poolside bar
Traveling with children
- Free children's club
- Children's pool
- Waterslide
- Baby bath
- Changing table
- Lifeguard on site
What to do
- Ski passes
- Bicycle rentals nearby
- Ski lifts nearby
Working away
- Meeting rooms
Services
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Pool loungers
- Pool umbrellas
- Ski storage
- Snow sports gear
Facilities
- ATM/banking
- Terrace
- 3 indoor pools
- Seasonal outdoor pool
- Full-service spa
- Sauna
- Massage/treatment rooms
- Steam room
- Waterslide
- Banquet hall
Accessibility
- Elevator
- Elevator door width (inches): 35
- Wheelchair-accessible parking
- 7 on-site accessible parking spaces
- Wheelchair-accessible path to elevator
- Wheelchair-accessible restaurant
Room amenities
Be entertained
- 50-inch flat-screen TV
- Digital TV channels
Home comfort
- Air conditioning
- Coffee/tea maker
- Electric kettle
- Slippers
- Iron/ironing board
Sleep well
- Blackout drapes/curtains
- Soundproofed rooms
- Bed sheets provided
What to enjoy
- Balcony
Freshen up
- Private bathroom
- Shower only
- Soap and shampoo
- Hair dryer
- Towels
- Toilet paper
Stay connected
- Desk
- Phone
Food and drink
- Meal delivery service
- Free bottled water
- Highchair
More
- Daily housekeeping
- In-room safe
Special features
Spa
Salon Dr Irena Eris Beauty Partner has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials.
The spa is open daily. Guests under 12 years old are not allowed in the spa.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
- A tax is imposed by the city: PLN 3.00 per person, per night
Children & extra beds
- Cribs/infant beds are available for PLN 50.0 per night
- Rollaway beds are available for PLN 250.0 per night
Pets
- Service animals exempt from fees
- Pets are allowed for an extra charge of PLN 100 per pet, per night
Parking
- Covered self parking costs PLN 70 per night
Pool, spa, & gym (if applicable)
- Pool access available from 9:00 AM to 9:00 PM
- The seasonal pool is open from June to September
- Guests under 12 years old are not allowed in the spa
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
Frequently asked questions
Is there a pool at Hotel Crystal Mountain?
Yes, there are 3 indoor pools, a seasonal outdoor pool, and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Hotel Crystal Mountain?
Yes, pets are welcome, with a maximum weight of 55 lbs per pet. There's a charge of PLN 100 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.
Is parking offered on site at Hotel Crystal Mountain?
Yes. Self parking costs PLN 70 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Hotel Crystal Mountain?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.
What is there to do at Hotel Crystal Mountain and nearby?
Have fun with nearby winter activities like skiing. Indulge in a treatment at the spa and enjoy a swim in one of the 3 indoor swimming pools. Hotel Crystal Mountain also has a seasonal outdoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Hotel Crystal Mountain?
Yes, there are 2 onsite restaurants.
Does Hotel Crystal Mountain have any outdoor private spaces?
Yes, every room features a balcony.
Have a question?
BetaGet instant answers with AI powered search of property information and reviews.
Hotel Crystal Mountain Reviews
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6
Cleanliness
9.4
Amenities
9.4
Staff & service
9.0
Property conditions & facilities
6/10 Good
Overly priced
Not bad, not great. Definitely overpriced.
Verified traveler
2-night trip
6/10 Good
If you come here for a view, you will not get disappointed. Whoever designed this property, did an excellent job. If you come here for peace and quiet, don’t count on it. 5* experience it was not for sure in terms of staff, the only ones I would like to praise are the filipino waiting staff at the buffet services. I was refused a bottle of still water on the last day of our stay even though had 2 more hours till check out.. tried to explain I need to take meds but the receptionist Klaudia kept talking over me trying to say it’s a service they only provide in the afternoon when the housekeeping was attending the room in the morning the previous day .. I was lost for words and appalled by this nonsense.
Katarzyna
Katarzyna, 3-night trip
8/10 Very good
Na plus:
- Baseny.
- Restauracja à la carte (polecam dziczyznę!).
- Piękne widoki.
- Obsługa, która się bardzo stara; jednak procedury i praktyki wychodzą „od góry”. Robią na tyle dobrze, na ile zostali przeszkoleni. Bardzo miła obsługa.
Minusy:
- Ciężkie drzwi do pokoju — niebezpieczne dla małych dzieci.
- W bawialni KIDS CLUB sprzątane jest raz dziennie. Dodatkowo wieczorem temperatura powietrza i zapach były… brak miłych słów, żeby to opisać…
- Room service działa do północy, co oznacza, że od północy do rana nic nie zjemy w hotelu.
- Rano kawy można się napić w lobby barze — oczywiście, jeśli będzie ktoś z obsługi. Jeśli nie, polecam poprosić na recepcji, żeby kogoś podesłali.
- Pokoje (w moim przypadku typ Superior) mają dobrze wygłuszoną sypialnię, ale bardzo źle — pokój „główny”; jeśli ktoś zamierza tam spać, musi się liczyć z tym, że usłyszy wszystkie hałasy z korytarza, a na pewno poczuje każde trzaśnięcie potężnych drzwi z innych pokoi.
- Windy są powolne i jest ich zdecydowanie za mało; przy większym obłożeniu hotelu pozostają schody.
- W pomieszczeniu ARCADE większość urządzeń była nieprzyjemnie zabrudzona (zakładam, że czyszczone są tak często jak bawialnia — lub nigdy).
- Na basenie kilkukrotnie zwracano obsłudze uwagę, że „odpadają małe kafelki” i powstają ostre krawędzie. Nie zostało to ani naprawione, ani odpowiednio zabezpieczone.
- W KIDS CLUB jedne drzwi pozwalają wyjść na klatkę schodową, bez możliwości powrotu. Co oznacza, że jak dziecko wyjdzie tam
Wojciech
Wojciech, 2-night trip
8/10 Very good
Prijemny hotel
Pekny moderny hotel ,vyborne sluzby usluzny personal ranajky sa nam zdali nedos slabee ziadny vyber kolacov iba croasant,
Jozef
Jozef, 1-night trip
10/10 Exceptional
Tolles Hotel, super Frühstück, Zimmer sind sehr groß und der Ausblick ist wunderschön
Ewelina
Ewelina, 2-night trip
6/10 Good
Marzena
Marzena, 1-night trip
10/10 Exceptional
Kasia
Kasia, 1-night trip
10/10 Exceptional
Verified traveler
2-night trip
8/10 Very good
Katarzyna
Katarzyna, 1-night trip
8/10 Very good
Zbigniew
Zbigniew, 3-night trip
10/10 Exceptional
Blazej
Blazej, 2-night trip
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