Tosei Hotel COCONE Tsukiji Ginza Premier

3.0 star property
Hotel with spa, near Tokyo Imperial Palace

Choose dates to view prices

Photo gallery for Tosei Hotel COCONE Tsukiji Ginza Premier

Restaurant
Reception
Luxury Triple Room (Deluxe) | 1 bedroom, blackout drapes, free WiFi, bed sheets
Property amenity
Meeting facility
Experience Tokyo's vibrant culture at Tosei Hotel COCONE Tsukiji Ginza Premier, where modern comfort and relaxation await. Soothe your senses in the indoor public bath or unwind with a drink at the bar. Guests appreciate helpful staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking available
  • 24/7 front desk
  • Laundry facilities

Main amenities (9)

  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour front desk
  • Air conditioning
  • Vending machine
  • Self-serve laundry
  • Luggage storage

Feel at home (6)

  • Television
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
  • Limited onsite parking
  • Mini-fridge

Room options

Available filters for rooms
Showing 67 of 67 rooms

Luxury Twin Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Futon

Premium Triple Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Toilet with electronic bidet
  • 437 sq ft
  • Sleeps 6
  • 3 Double Beds

Superior Triple Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 269 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Futon

Premium Triple Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • Sleeps 6
  • 3 Double Beds OR 1 Twin Futon

Luxury Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 323 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

Luxury Twin Room (Deluxe)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 5
  • 2 Double Beds OR 1 Twin Futon

Premium Twin Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 437 sq ft
  • Sleeps 4
  • 2 Double Beds

Premium Twin Room (Deluxe)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Futons

Relax Double Room

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 171 sq ft
  • Sleeps 2
  • 1 Double Bed

Premium Twin Room (Deluxe)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Futon

Premium Twin Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • Sleeps 6
  • 2 Double Beds and 2 Twin Futons

Premium Quadruple Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Toilet with electronic bidet
  • 437 sq ft
  • Sleeps 6
  • 4 Large Twin Beds

Twin Room (Moderate)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 4
  • 2 Large Twin Beds

Premium Triple Room (Large)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 6
  • 3 Double Beds and 1 Twin Futon

Luxury Triple Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • Sleeps 6
  • 3 Large Twin Beds and 1 Twin Futon

Premium Room (Deluxe Forth)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 6
  • 4 Large Twin Beds

Superior Twin Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Toilet with electronic bidet
  • 269 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Luxury Triple Room (Deluxe)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 6
  • 1 Large Twin Bed and 2 Double Beds

Premium Triple Room (Deluxe)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 6
  • 3 Double Beds and 1 Twin Futon

Compact Twin Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 171 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Luxury Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Toilet with electronic bidet
  • 377 sq ft
  • Sleeps 5
  • 3 Large Twin Beds

Luxury Twin Room (Deluxe)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 4
  • 2 Double Beds

Standard Twin Room

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 226 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Premium Triple Room (Deluxe)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 6
  • 3 Double Beds

Premium Twin Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • Sleeps 5
  • 2 Double Beds and 1 Twin Futon

Premium Triple Room (Large)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 6
  • 3 Double Beds

Premium Twin Room (Deluxe)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

Premium Twin Room (Large)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Double Beds

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds

Premium Twin Room (Large)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Futons

Comfort Twin Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 265 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

Suite

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 5
  • 2 Double Beds and 1 Twin Futon

Moderate Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 171 sq ft
  • Sleeps 2
  • 1 Double Bed

Premium Twin Room (Large)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Blackout drapes/curtains
Separate bedroom
Toilet with electronic bidet
Hair dryer
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Futon

Suite Room

  • Sleeps 2
  • 2 Double Beds

Premium Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

Moderate Double Room

  • Sleeps 2
  • 1 Double Bed

Luxury Twin Room

  • Sleeps 2
  • 2 Twin Beds

Premium Large Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

Premium Triple Room

  • Sleeps 3
  • 3 Double Beds

Compact Twin Room

  • Sleeps 2
  • 2 Twin Beds

Luxury Large Triple Room

  • Sleeps 3
  • 3 Twin Beds

Luxury Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

Premium Twin Room

  • Sleeps 2
  • 2 Double Beds

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

Comfort Twin Room

  • Sleeps 2
  • 2 Twin Beds

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Premium Deluxe Twin Room

  • Sleeps 2
  • 2 Queen Beds

Relax Double Room

  • Sleeps 2
  • 1 Double Bed

Premium Deluxe Triple Room

  • Sleeps 3
  • 3 Double Beds

Premium Large Triple Room

  • Sleeps 3
  • 3 Double Beds

Premium Large Twin Room

  • Sleeps 2
  • 2 Queen Beds

Moderate Twin Room

  • Sleeps 2
  • 2 Twin Beds

Premium Deluxe Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

Luxury Deluxe Triple Room

  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

Luxury Large Triple With Futon

  • Sleeps 4
  • 1 Twin Futon and 3 Twin Beds

Superior Triple Room

  • Sleeps 3
  • 1 Twin Futon and 2 Twin Beds

Premier Large Twin With Futon

  • Sleeps 3
  • 2 Double Beds and 1 Twin Futon

Luxury Twin With Futon

  • Sleeps 3
  • 1 Twin Futon and 2 Twin Beds

Premier Deluxe Twin With 2 Futon

  • Sleeps 4
  • 2 Queen Beds and 2 Twin Futons

Premier Twin With 2 Futon

  • Sleeps 4
  • 2 Double Beds and 2 Twin Futons

Premier Large Twin With 2 Futon

  • Sleeps 4
  • 2 Queen Beds and 2 Twin Futons

Premier Large Triple With Futon

  • Sleeps 4
  • 1 Twin Futon and 3 Double Beds

Premier Deluxe Twin With Futon

  • Sleeps 3
  • 2 Queen Beds and 1 Twin Futon

Suite Room With 1~4 Futon

  • Sleeps 6
  • 2 Twin Futons and 2 Double Beds

Premier Twin With Futon

  • Sleeps 3
  • 1 Twin Futon and 2 Double Beds

Premier Triple With Futon

  • Sleeps 4
  • 3 Double Beds and 1 Twin Futon

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About the neighborhood

Map
6-chome-23-8 Tsukiji, Tokyo, Tokyo, 104-0045

What's nearby

  • Tokyo Tower - 3 min drive - 3.0 km
  • Tokyo Imperial Palace - 3 min drive - 2.7 km
  • Tokyo Big Sight - 4 min drive - 4.8 km
  • Nippon Budokan - 4 min drive - 4.8 km
  • Tokyo Dome - 5 min drive - 5.8 km

Getting around

  • Haneda Airport (HND) - 24 min drive
  • Narita Intl. Airport (NRT) - 57 min drive
  • Hatchobori Station - 18 min walk
  • Shimbashi Station - 18 min walk
  • Yurakucho Station - 19 min walk
  • Tsukiji Station - 6 min walk
  • Tsukijishijo Station - 7 min walk
  • Shintomicho Station - 10 min walk

Restaurants

  • ‪長生庵 (Choseian) - ‬2 min walk
  • ‪つきぢ神楽 - ‬2 min walk
  • ‪本種 - ‬1 min walk
  • ‪トラットリア・築地パラディーゾ - ‬1 min walk
  • ‪壱角家築地店 - ‬2 min walk

About this property

Tosei Hotel COCONE Tsukiji Ginza Premier

At Tosei Hotel COCONE Tsukiji Ginza Premier, you'll be just a 5-minute drive from Tokyo Imperial Palace and Tokyo Tower. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Also, Tsukiji Outer Market and Tokyo International Forum are just a 5-minute drive away. The property is just a short walk to public transportation: Tsukiji Station is 6 minutes and Tsukijishijo Station is 7 minutes.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 203 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Check-out time is 10:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Due to a local festival nearby, traffic restrictions will be in place in the area surrounding the property 3-8 PM on June 13, 3-10 PM on June 14, and 6 AM-10 PM on June 15, 2025. During this time, vehicles will not be able to enter or exit the property.
    • Children ages 7 and older must be accompanied by a guardian of the same sex when visiting the public baths.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Facilities

  • Full-service spa

Accessibility

  • Elevator
  • Elevator door width (inches): 35

Room amenities

Be entertained

  • 43-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge

More

  • Housekeeping (on request)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas. The ryokan bathing area is open from 7:00 AM to midnight.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2750 for adults and JPY 2750 for children
  • Hosted evening meal costs JPY 7500

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 14 to January 14:
  • Spa

Parking

  • Parking height restrictions apply

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Guests with tattoos are not able to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
For the comfort of guests using the public bath, this property does not permit children who wear diapers to use the facilities at any time.

Frequently asked questions

Does Tosei Hotel COCONE Tsukiji Ginza Premier offer free cancellation for a full refund?

Yes, Tosei Hotel COCONE Tsukiji Ginza Premier does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Tosei Hotel COCONE Tsukiji Ginza Premier?

Sorry, pets aren't allowed.

Is parking offered on site at Tosei Hotel COCONE Tsukiji Ginza Premier?

Yes. Parking spots may be limited.

What are the check-in and check-out times at Tosei Hotel COCONE Tsukiji Ginza Premier?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 10:00 AM.

What is there to do at Tosei Hotel COCONE Tsukiji Ginza Premier and nearby?

Tosei Hotel COCONE Tsukiji Ginza Premier has a spa.

Are there restaurants at or near Tosei Hotel COCONE Tsukiji Ginza Premier?

Yes, there's an onsite restaurant.

What's the area around Tosei Hotel COCONE Tsukiji Ginza Premier like?

Tosei Hotel COCONE Tsukiji Ginza Premier is in Chuo, a short 6-minute walk from Tsukiji Station and 11 minutes' walk from Ginza Six.

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Tosei Hotel COCONE Tsukiji Ginza Premier Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Coffee shop
Walking
Trip

What guests liked

  • Breakfast offered a variety of great options, including Japanese and western items, with fresh seafood and excellent pastries. (7 reviews)
  • The property's location offers easy access to restaurants and shops. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Excellent location in an interesting place.
Kyung Jin, 2-night trip

8/10 Very good

I am satisfied with this hotel, it’s clean, close for foods, staff are very polites.
Ana, 3-night trip

10/10 Exceptional

Awesome hotel

The location is great. Tsukiji market is literally just outside the front door. There is easy access to the major attractions like Ginza, Shinjuku, Shibuya etc. The staff are super friendly and accommodating. They make you feel at home. The onsen is great and relaxing.. Of all the hotels I've stayed in during my numerous visits to Japan, this is by far my favourite and feels like home.
Chiharu, 7-night trip

10/10 Exceptional

The hotel is super clean, good amenities, polite and helpful staff. Decent breakfast. 10mins walking distance to subway. Good public bath. Overall it has everything but the highlight is the cleanliness.
Dipti Sadanand, 3-night trip

10/10 Exceptional

Excellent stay, good location, right next to the Tsukiji market, great staff, breakfast service and food was excellent, coffee/tea/hot chocolate machine downstairs was very handy. Would I stay here again? 💯 yes
Margaret, 5-night trip

10/10 Exceptional

loaction is good, convenience
guiqiang, 3-night trip

10/10 Exceptional

good location, excellent service and nice people Room service is nice. Will come back next time!
Jia, 4-night trip

10/10 Exceptional

Fantastic hotel - great rooms ( comfortable and clean ) - service was superb and I loved the location as can walk a little to station which I enjoyed and also after dinner walk when coming back . Highlight is Tsukiji market at your door step 😀
Omar, 11-night trip

10/10 Exceptional

Nice and quiet place
mae, 3-night trip

10/10 Exceptional

Has onsen and very good breakfast and located at the fish market - market closes at 2:00pm so only open for lunch - evening a few places to eat open. Close to Ginza 6
Brenda, 1-night trip

10/10 Exceptional

This hotel is inside the Tsukiji area. A little bit walk to ginza. During our stay it was raining a lot so we ended up trying all the amazing food in Tsukiji market. Very clean and comfy room. Service was amazing.
YANRUO, 6-night trip

10/10 Exceptional

When it first opened, it's quiet
Seanna, 2-night trip

6/10 Good

I liked that it was co
jeevan, 5-night trip

10/10 Exceptional

Highly recommended!!
Kenneth, 1-night trip

6/10 Good

Great place to stay if you're looking for fresh sushi, with the fish market nearby. The train station is about a 12-minute walk away The room is spacious, especially for a family, as I booked the Premium Triple Room (Deluxe) There is a public bath area and a sauna, though I didn’t use them, so I can’t comment on those
pui yi, 4-night trip

10/10 Exceptional

Wonderful experience!!! Next to the fish market and plenty to eat even at night. Hotel staff are super friendly and very clean room!! This is our second time staying here. Highly recommended!!
Kenneth, 4-night trip

10/10 Exceptional

Perfect stay. Very clean and in a great location
Maria, 4-night trip

10/10 Exceptional

It was our first time in Japan, staff were nice and hotel was really clean. Recommend 10/10
Jessica, 5-night trip

10/10 Exceptional

Breakfast and Baths

Japanese buffet breakfast offered at the hotel. Lots of choices and all were great! Bath house is free to hotel guests and I had a great experience!
Lily, 6-night trip

10/10 Exceptional

This hotel is a hidden gem. Not only is the location right in front of the Tsukiji Market, the subway stations are walking distance and the area is quiet and peaceful after hours.
Janney, 3-night trip

10/10 Exceptional

Everything is perfect.
ALIKI, 4-night trip

10/10 Exceptional

very clean hotel with large room
soo yong, 2-night trip

10/10 Exceptional

Very beautiful and spacious room with parking. Loved the hoping facility. Staffs were very friendly and helpful.
Irene, 1-night trip

8/10 Very good

Didn’t realize beds were Japanese style on the floor. Very difficult for my elderly parents to get up from
David, 3-night trip

6/10 Good

Overall location and hotel facilities are great. Except the service of front desk very rigid, do not offer initiative to help when cant book transport to airport which make us nervous. We try book a day advance and after a call they just close case.
tracy, 3-night trip