Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

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Reviews

9.2 out of 10
Wonderful
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive, located near La Isla Shopping Mall, offers an all-inclusive retreat with a free breakfast buffet and 6 on-site restaurants. Soak up the sun at the white sand beach or unwind at one of 4 outdoor pools. Indulge in spa treatments like massages and body wraps.

Popular amenities

  • Free parking
  • Free WiFi

Why we love this property

Beach bliss
Soak up the sun on this hotel's white sand beach. Beach loungers and towels invite guests to unwind by the lapping waves.
Foodie paradise
Savor culinary delights at 6 restaurants and 4 bars, with a cafe for casual eats. Free buffet breakfast includes vegetarian and vegan options.
Spa sanctuary
The full-service spa offers daily aromatherapy, massages, and body wraps. Steam room sessions restore while the garden provides a tranquil retreat.

Room options

Available filters for rooms
Showing 45 of 45 rooms

Suite Junior

  • 430 sq ft
  • Sleeps 3
  • Free WiFi

Suite Junior with Partial Sea View

  • Partial sea view
  • 430 sq ft
  • Sleeps 3
  • Free WiFi

Suite Junior with Sea View

  • Sea view
  • 430 sq ft
  • Sleeps 3
  • Free WiFi

Junior Suite (U)

9.2 out of 10
Wonderful
(192 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Partial Ocean View (U)

9.0 out of 10
Wonderful
(115 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(221 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite Ocean Front Elite Club (U)

9.0 out of 10
Wonderful
(18 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite Ocean View Elite Club (U)

8.4 out of 10
Very good
(5 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite Ocean Front Elite Club (M)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite Ocean View Elite Club (M)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (M)

9.6 out of 10
Exceptional
(18 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Partial Sea View (M)

9.8 out of 10
Exceptional
(8 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite Vista Mar (M)

9.6 out of 10
Exceptional
(8 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite Ocean View Elite Club (M)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite Ocean View Elite Club (U)

9.0 out of 10
Wonderful
(58 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Partial Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Junior Suite (C)

9.0 out of 10
Wonderful
(6 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (Elite Club | C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Partial Sea View (C)

9.6 out of 10
Exceptional
(4 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Sea View (C)

9.2 out of 10
Wonderful
(5 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club | C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Suite, Ocean View (Elite Club | C)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (L)

7.4 out of 10
Good
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (Front Elite Club -L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Partial Sea View (L)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Sea View (L)

10.0 out of 10
Exceptional
(4 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club - L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Suite, Ocean View (Elite Club - L)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club | E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Ocean View (Elite Club | E)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (Elite Club | E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Partial Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Hotel Zone Beaches - 5 min walk - 0.4 km
  • Marlin Beach - 5 min walk - 0.4 km
  • Cancun Interactive Aquarium - 5 min walk - 0.4 km
  • Kukulcan Plaza Shopping Mall - 6 min walk - 0.6 km
  • La Isla Shopping Mall - 6 min walk - 0.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Duna Pool Bar - ‬7 min walk
  • ‪Capuchino Bar - ‬4 min drive
  • ‪mb Restaurant - ‬3 min walk
  • ‪Sea Corner at Live Aqua - ‬5 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

  • At Hotel Riu Palace Kukulkan - Adults Only - All Inclusive, you can spend time at the beach relaxing in a sun lounger, plus you'll be within a 10-minute walk of La Isla Shopping Mall and Hotel Zone Beaches. 4 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Dining choices include 6 restaurants and the 4 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious property include a fitness center, a snack bar/deli, and a garden. Fellow travelers say great things about the pool and helpful staff.

All inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)
    • In-room liquor dispensers

Activities and facilities/equipment

  • All non-motorized water sports are included.

Water activities

    • Kayaking
    • Snorkeling

Land activities

  • Fitness facilities

Entertainment

    • Onsite entertainment and activities
    • Theme parties

At a glance

DONE

Hotel size

    • 428 rooms
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
    • When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas (fines apply)
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 6 restaurants
  • 4 bars/lounges
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2022
  • ATM/banking
  • Garden
  • Fitness center
  • 4 outdoor pools
  • Full-service spa
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • Renewable energy used
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Outdoor entertainment area
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Closed captioned TV

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Riu Latino

Riu Kukulkan Inclusive Cancun

Hotel Riu Palace Kukulkan Adults Only

Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Frequently asked questions

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yes, there are 4 outdoor pools.

Are pets allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.

Is there an onsite casino at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

No, this property doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.

What is there to do at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive and nearby?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 4 outdoor pools, 4 bars, and a spa, as well as a fitness center and a garden.

Are there restaurants at or near Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yes, there are 6 onsite restaurants.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Riu Palace Kukulkan - Adults Only - All Inclusive like?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is a short 7-minute walk from La Isla Shopping Mall and 5 minutes' walk from Hotel Zone Beaches. The local area is walkable and popular for its beaches.

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Reviews

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

9.2

Wonderful

9.8

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The beach was beautiful, well-maintained, and easily accessible with plenty of seating. (282 reviews)
  • The pools were clean, well-maintained, and offered a variety of activities and social areas. (271 reviews)
  • The all-inclusive experience offered a wide variety of delicious food options, premium drinks, and a pet-friendly atmosphere. (64 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Popular mentions

Food
Service staff
Room
Beach
Restaurant
Buffets
Entertainment
Drinks
Bar
View

Reviews

Verified

10/10 Exceptional

Fantastic food, friendly staff.
Ole Anders, 10-night trip
Verified

10/10 Exceptional

I really enjoyed the staying in the hotel.Breakfast of champions and a lot of activities in the swimming pool during the day.
joel, 6-night trip
Verified

10/10 Exceptional

Clean rooms, staff great , just a nice place
Lori, 6-night trip
Verified

10/10 Exceptional

Loved it all … great restaurants and bar cart drinks - fun staff and always cleaning!
Beautiful ocean view
Fun entertainment
Great Drinks
Good food
Julie, 10-night trip
Verified

10/10 Exceptional

Great place to be great staff delicious food, beautiful view, and great people around
Walter, 4-night trip
Verified

10/10 Exceptional

Clean rooms, nice beach, great food.
Joshua, 8-night trip
Verified

10/10 Exceptional

Everything was spotless..friendly staff, clean rooms, good food and drinks❤️😘
Olguta, 8-night trip
Verified

10/10 Exceptional

We stayed February 16th to February 21st, the staff was impeccable and probably the cleanest place we have stayed. We had a beautiful ocean view room and the food was outstanding!! We will definitely be back to stay!!
Tony, 5-night trip
Verified

10/10 Exceptional

Clean room, breakfast was good, beach was beautiful and clean.
Chizoba, 4-night trip
Verified

10/10 Exceptional

Nice property and friendly staff some meals were a hit while others not so much but overall food was tasty. View was very nice from 11th floor would travel to this resort again.
Don, 3-night trip
Verified

10/10 Exceptional

The staff were all very friendly and welcoming. The food was great.
Randal, 7-night trip
Verified

10/10 Exceptional

Hotel was extremely clean. I've never experienced such a wonderful and friendly staff.
Michelle Ann, 10-night trip
Verified

10/10 Exceptional

Staff was great
Mariusz, 7-night trip
Verified

10/10 Exceptional

Clean rooms, excellent food and friendly staff
Benedict, 3-night trip
Verified

10/10 Exceptional

Resort was beautiful and had all the amenities you could want. Staff was very friendly and attentive. Very good stay!
Andrew, 5-night trip
Verified

10/10 Exceptional

Friendly, polite, helpful staff, lovely room , very clean
Emma, 5-night trip
Verified

10/10 Exceptional

Place was excellent. Clean great service and location beach and pools amaIng
Jack, 5-night trip
Verified

10/10 Exceptional

very clean room, professional front desk staff
Kevin, 3-night trip
Verified

10/10 Exceptional

Everything was beautiful
Irene, 4-night trip
Verified

10/10 Exceptional

Beautiful resort, had An amazing time. Staff was so friendly and went above and beyond.
Morgan, 4-night trip
Verified

10/10 Exceptional

Beautiful resort, great staff, i will be coming back!
Gregory Preston, 7-night trip
Verified

10/10 Exceptional

We spent six nights at this hotel, and I honestly do not have a single bad word to say about it. The hotel is amazing. Everything is exceptionally clean, and you can see that they are constantly maintaining and cleaning the property. The location is outstanding, right on one of the best parts of the beach. The staff were extremely kind, helpful, and attentive. Every time I asked for something, it was taken care of immediately. The food was also excellent, both in the restaurants and at the endless buffet. Overall, this is truly one of the best hotels I have ever stayed in.
dorit, 6-night trip
Verified

10/10 Exceptional

The service, food and staff were AMAZING!
Misti Kay, 5-night trip
Verified

10/10 Exceptional

The property is super clean, the grounds are well kept, and the staff goes above and beyin
Beth, 4-night trip
Verified

10/10 Exceptional

Everything was amazing at this resort. I would love to thank the whole staff that was able to make our experience wonderful.
Noelle, 7-night trip