10/10 Exceptional
Best hotel to stay in Tulum City! Wonderful staff! Amazing atmosphere! Safe environment!
Luiz
Luiz, 3-night trip
Motto by Hilton Tulum
Luxury hotel with 2 outdoor pools, connected to a shopping center, near Hunab Lifestyle Center
Choose dates to view prices
Motto by Hilton Tulum features a rooftop terrace and puts you just steps from Hunab Lifestyle Center and Jaguar Park. You can indulge in deep-tissue massages, body treatments, or mani/pedis, and Bistro Coba, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 outdoor pools, a fitness center, and a snack bar/deli. Fellow travelers love the helpful staff.
8.6
Excellent
Popular amenities
- Spa
- Pet friendly
- Free parking
- Free WiFi
Main amenities (12)
- Daily housekeeping
- Near the beach
- 4 restaurants and 3 bars/lounges
- 2 outdoor pools
- Rooftop terrace
- Breakfast available
- Fitness center
- Free use of bicycles
- 2 coffee shops/cafes
- Spa services
- 24-hour front desk
- Coffee/tea in a common area
For families (6)
- Free cribs/infant beds
- Connecting/adjoining rooms available
- Premium TV channels
- Garden
- Daily housekeeping
- Laundry facilities
$86 nightly
$107 total
Apr 20 - Apr 21
Total with taxes and fees
Why we love this property
Taste around the world
Culinary adventures await at 2 restaurants serving international and American cuisine. A cafe and 2 bars offer refreshing options for any mood.
Dreamy comfort awaits
Premium bedding cradles guests in every guestroom. Rainfall showers complement the curated decor, while blackout drapes ensure perfect slumber.
Room options
Showing 18 of 18 rooms
Room, 1 Queen Bed
8.8Excellent
12 reviews
- Garden view
- 162 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
1 Queen, Mobility/Hearing Accessible 3X3 Shower
10.0Exceptional
1 review
- Garden view
- 172 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Flex Room with 1 Queen Wall Bed
- Garden view
- 162 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
1 Queen bed Rooftop Level
8.8Excellent
8 reviews
- Garden view
- 162 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Flex Room, 1 Queen Wall Bed, Rooftop Level
8.0Very good
1 review
- Garden view
- 162 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW
- Garden view
- 172 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Bunk beds - 1 Twin bed over 1 Queen bed
10.0Exceptional
2 reviews
- Garden view
- 162 sq ft
- 1 bedroom
- Sleeps 3
- 1 Twin Bunk Bed and 1 Queen Bed
Bunk beds - 1 Twin over 1 Queen, Rooftop Level
10.0Exceptional
1 review
- Garden view
- 162 sq ft
- 1 bedroom
- Sleeps 3
- 1 Twin Bunk Bed and 1 Queen Bed
Junior Suite (1 Queen bed)
10.0Exceptional
1 review
- 323 sq ft
- 2 bedrooms
- Sleeps 3
- 2 Queen Beds
Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)
8.0Very good
1 review
- Garden view
- 323 sq ft
- Sleeps 4
- 1 Twin Bunk Bed and 1 Queen Bed
Accessible Queen Room Rooftop Level
- Sleeps 2
Queen Room
- Sleeps 2
1 Queen Bed Roof Top Level
- Sleeps 2
1 Queen Room-Mobility And Hearing Accessible With 3x3 Shower
- Sleeps 2
Flex Room 1 Queen Wall Bed Roof Top Level
- Sleeps 2
Flex Room With 1 Queen Wall Bed
- Sleeps 2
Junior Queen Suite
- Sleeps 3
2 Room Family Suite-2 Queen Beds 1 Twin Bed
- Sleeps 4
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About the neighborhood
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
What's nearby
- Hunab Lifestyle Center - 1 min walk - 0.0 km
- Jaguar Park - 1 min walk - 0.1 km
- Tulum National Park - 3 min drive - 2.9 km
- Dos Aguas Park - 3 min drive - 1.8 km
- Hospital de Tulum - 5 min drive - 2.5 km
Getting around
- Tulum Intl. Airport (TQO) - 50 min drive
- Cancun Intl. Airport (CUN) - 91 min drive
Restaurants
- Coco Cafe - 12 min walk
- Jasmine - 11 min walk
- Olio - 17 min walk
- Carl's Jr. - 2 min walk
- Panza Tulum - 5 min walk
About this property
Motto by Hilton Tulum
Motto by Hilton Tulum features a rooftop terrace and puts you just steps from Hunab Lifestyle Center and Jaguar Park. You can indulge in deep-tissue massages, body treatments, or mani/pedis, and Bistro Coba, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 outdoor pools, a fitness center, and a snack bar/deli. Fellow travelers love the helpful staff.
At a glance
Hotel size
- 115 rooms
- Arranged over 4 floors
Arriving/Leaving
- Check-in start time: 3:00 PM; Check-in end time: anytime
- Minimum check-in age: 18
- Check-out time is noon
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Children aged 5 and younger eat free breakfast
Pets
- Pets allowed (dogs only, 2 total, up to 22 lbs per pet)*
- Service animals welcome
- Specific rooms only, restrictions apply*
- Pets must be supervised
- Food and water bowls available
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free secured, covered onsite self parking
- Wheelchair-accessible parking and van parking on site
Other information
- Smoke-free property
Property amenities
Food and drink
- Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
- 4 restaurants
- 3 bars/lounges
- 2 coffee shops
- Coffee/tea in a common area
- Private dining
- Shared microwave
- Snack bar/deli
- Water dispenser
Traveling with children
- Children's menu
What to do
- Fitness classes
- Shopping
- Beach nearby
- Access to nearby outdoor pool
- Ecotours nearby
- Kayaking nearby
- Scuba diving nearby
- Scooter/moped rentals nearby
- Ziplining nearby
Working away
- Coworking spaces
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Laundry facilities
- Luggage storage
- Free bicycle rentals
- Free pool cabanas
- Pool loungers
- Pool umbrellas
Facilities
- 1 building/tower
- Built in 2022
- Safe-deposit box at front desk
- Rooftop terrace
- Garden
- Picnic area
- Television in common areas
- Communal living room
- Fitness center
- 2 outdoor pools
- Art gallery on site
- Designer stores on site
- Shopping mall on site
- Bicycle parking
- Spa services
- Vegetarian dining options
- Local artist showcase
- At least 80% lighting from LEDs
- Water dispenser
- Outdoor entertainment area
- Outdoor furniture
Accessibility
- Braille/raised signage
- Elevator
- Elevator door width (inches): 59
- Wheelchair-accessible parking
- 1 on-site accessible parking spaces
- Assistive listening devices available
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible registration desk height (inches): 39
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible restaurant
- Visual alarms in hallways
- Front entrance ramp
- Wheelchairs available on site
- Closed captioned TV
- Well-lit path to entrance
- Stair-free path to entrance
- Area rugs in public areas
- Smooth flooring in public areas
- Tile flooring in public areas
- Tile flooring in room
Room amenities
Be entertained
- 55-inch flat-screen TV
- Premium cable channels
Home comfort
- Air conditioning
- Iron/ironing board (on request)
Sleep well
- Blackout drapes/curtains
- Premium bedding
- Free crib/infant bed
What to enjoy
- Individually furnished and decorated
Freshen up
- Rainfall showerhead
- Shower only
- Eco-friendly toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste (on request)
- Toilet paper
Stay connected
- Desk
- Free WiFi
- Phone
Food and drink
- Mini-fridge
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
- Eco-friendly toiletries
- Bulk dispenser for toiletries
- Mobile key entry
- Guidebooks/recommendations
- Restaurant dining guide
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, body treatments, and manicures and pedicures.
Dining
Bistro Coba - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Hunab Rooftop - This poolside rooftop bar specializes in American cuisine and serves lunch and dinner. Open daily.
Alma Verde - This family restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Jungle Bar - Onsite bar. Happy hour is offered. Open daily.
Campanella - This coffee shop serves breakfast, brunch, lunch, and dinner. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
- Destination fee: USD 23.20 per accommodation, per night
Optional extras
- Cooked-to-order breakfast is offered for an extra charge of approximately USD 20 to 30 for adults, and USD 20 to 30 for children
Pets
- Service animals exempt from fees
- Pet deposit: USD 300 per stay
- Pets are allowed for an extra charge of USD 55 per pet, per day
Pool, spa, & gym (if applicable)
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Also known as
Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum
Frequently asked questions
Does Motto by Hilton Tulum offer free cancellation for a full refund?
Yes, Motto by Hilton Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Motto by Hilton Tulum?
Yes, there are 2 outdoor pools.
Are pets allowed at Motto by Hilton Tulum?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 22 lbs per pet. There's a charge of USD 55 per pet, per day, and there's also a deposit of USD 300 per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.
Is parking offered on site at Motto by Hilton Tulum?
Yes, there's free self parking.
What are the check-in and check-out times at Motto by Hilton Tulum?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Motto by Hilton Tulum and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes fitness classes. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include 3 bars and a fitness center. Motto by Hilton Tulum also has spa services and a picnic area, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Motto by Hilton Tulum?
Yes, there are 4 onsite restaurants, featuring international cuisine and poolside dining.
What's the area around Motto by Hilton Tulum like?
Motto by Hilton Tulum is in Zama, a short 1-minute walk from Jaguar Park.
Have a question?
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Motto by Hilton Tulum Reviews
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
8.4
Amenities
8.8
Staff & service
9.0
Property conditions & facilities
What guests liked
- The pool area was very nice, with great service, tasty snacks, and a fantastic view. (12 reviews)
- The gym was well-equipped and fantastic, offering a great workout experience. (9 reviews)
- The property is close to many restaurants and offers delicious food options with a convenient location for dining out. (6 reviews)
From real guest reviews summarized by AI.Popular mentions
RoomService staffRestaurantBeachRooftopsFoodLocationBikingBedTaxi10/10 Exceptional
Great service and staff. Pool area was amazing. Lots of nice restaurants in the neighborhood and easy to go everywhere with the bikes.
Carolina
Carolina, 5-night trip
8/10 Very good
The photos were exactly like the property, conveniently located too!
Erica
Erica, 3-night trip
8/10 Very good
Nice location
Michael
Michael, 2-night trip
10/10 Exceptional
The kindness of the staff
Carolina
Carolina, 3-night trip
6/10 Good
The general areas was really nice (lobby, roof top etc) and friendly staff! However we also stayed by the beach in Tulum which u preferred way more - the hotel area here is not the best. Also the rooms was not that spacious.
B F
B F, 1-night trip
8/10 Very good
Great value. Close enough to the town but a tad far to walk or bike to the beach clubs. Plan on renting a cycle or car if you want to go to the beach daily. Good vibe at the hotel and in the area. Will definitely come back.
Ross
Ross, 3-night trip
8/10 Very good
Room was very clean, had all that I needed. Staff was friendly and helpful
Tessa
Tessa, 2-night trip
10/10 Exceptional
excelente
Jorge
Jorge, 1-night trip
4/10 Fair
Room to little
Mario
Mario, 1-night trip
8/10 Very good
Great location
Estefany
Estefany, 2-night trip
10/10 Exceptional
We loved the hotel, especially the natural sitting area right outside the entrance. Eateries were right there and I enjoyed the best croissants and gelato from Campanella that was by the sitting area.
Bishop
Bishop, 4-night trip
10/10 Exceptional
All staff very friendly. Room was cleaned more than every other day. Great gym & rooftop pool/bar
Davina
Davina, 9-night trip
6/10 Good
Good place
Quinten
Quinten, 3-night trip
10/10 Exceptional
The pool area is fantastic.
Claudia
Claudia, 4-night trip
10/10 Exceptional
Perfect stay!
Heaven
Heaven, 3-night trip
10/10 Exceptional
Great place to stay
Amazing stay. Perfectly relaxing which is what we wanted
Jennifer
Jennifer, 8-night trip
10/10 Exceptional
Excelente hotel
RICARDO JOSE
RICARDO JOSE, 1-night trip
10/10 Exceptional
Great staff, great location
Isabelle
Isabelle, 4-night trip
10/10 Exceptional
Neat and tidy. Clean and modern.
Tommy
Tommy, 1-night trip
10/10 Exceptional
I would stay again.
Londa
Londa, 3-night trip
10/10 Exceptional
Amazing experience at Motto by Hilton. The staff were incredible, very kind and attentive. The food was great and the amenities were beyond our expectations!
Alexandra
Alexandra, 4-night trip
10/10 Exceptional
Beautiful and nice hotel 💙
Michael
Michael, 3-night trip
10/10 Exceptional
Great area amazing staff
Scott Andrew
Scott Andrew, 5-night trip
8/10 Very good
Nice place
Jeremy
Jeremy, 4-night trip
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