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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel with outdoor pool, near Santa Cruz Beach Boardwalk

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Photo gallery for SureStay Hotel by Best Western Santa Cruz

Two single beds with white linens, flat-screen TV, and desk area.
Welcome to SureStay by Best Western, a traditional hotel with a charming atmosphere.
Relax in style with a fireplace and flat-screen TV in our modern reception area.
Relax in comfort with a large flat-screen TV, plush armchairs, and a stylish vase of flowers.
Relax by the pool with lounge chairs and umbrellas, surrounded by a deck.
Near Monterey Bay, SureStay Hotel by Best Western Santa Cruz provides the perfect blend of comfort and convenience. Unwind in the seasonal outdoor pool, stay connected with free in-room WiFi, or grab a snack from the vending machine - previous guests rave about the helpful staff.

Reviews

6.4 out of 10
Good

Popular amenities

  • Pool
  • Non-smoking
  • Free breakfast
  • Free parking
  • 24/7 front desk
  • Air conditioning

Main amenities (7)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Seasonal outdoor pool
  • 24-hour front desk
  • Vending machine
  • TV in a common area

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
$119 nightly
The total price is $136
Aug 3 - Aug 4
Total includes taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds

Similar properties

Property grounds

Continental Inn

  • Pool
  • Pet friendly
  • Free parking
  • Free WiFi
7.8 out of 10, Good, 1,013 reviews
The price is $94
$81 nightly
$94 total
Total includes taxes and fees
Aug 24 - Aug 25
Continental Inn
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About the neighborhood

Map
516 Water St, Santa Cruz, CA, 95060

What's nearby

  • Ocean Street - 2 min walk - 0.2 km
  • Pacific Avenue - 10 min walk - 0.9 km
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.8 km
  • Santa Cruz Wharf - 3 min drive - 2.6 km
  • Mystery Spot - 8 min drive - 6.2 km

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 41 min drive
  • Monterey Peninsula Airport (MRY) - 49 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Mariannes Ice Cream - ‬5 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Taqueria Los Pericos - ‬8 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

At SureStay Hotel by Best Western Santa Cruz, you'll be within a 10-minute drive of Santa Cruz Beach Boardwalk and Monterey Bay. Guests can take a dip in the outdoor pool, and free perks include WiFi, self parking, and continental breakfast daily between 7:00 AM and 9:00 AM. Also, University of California, Santa Cruz and Mystery Spot are within a short drive. Fellow travelers love the helpful staff.

Languages

English, Hindi, Spanish

At a glance

DONE

Hotel size

    • 50 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • An adult age 18 or older must assume all liability for the booking
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–9:00 AM

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Golfing nearby
  • Sailing nearby

Services

  • 24-hour front desk
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Television in common areas
  • An outdoor pool
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 40-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave

More

  • Daily housekeeping
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Fees & policies

Refundable deposits

  • Deposit: USD 100 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 9:00 PM
  • The seasonal pool is open from March to October

Policies

This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
Masks are required in public areas for unvaccinated guests.

Also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Is there a pool at SureStay Hotel by Best Western Santa Cruz?

Yes, there's an outdoor pool. Guests have pool access from 9 AM to 9:00 PM.

Are pets allowed at SureStay Hotel by Best Western Santa Cruz?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at SureStay Hotel by Best Western Santa Cruz?

Yes, there's free self parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out and contactless check-out are available.

What is there to do at SureStay Hotel by Best Western Santa Cruz and nearby?

Have fun with nearby activities such as sailing and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool.

What's the area around SureStay Hotel by Best Western Santa Cruz like?

SureStay Hotel by Best Western Santa Cruz is in Westside Santa Cruz, a short 2-minute walk from Ocean Street and 9 minutes' walk from Pacific Avenue.

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SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.4

Good

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Bed
Location
Children
Coffee maker
Shower
Parking
Coffee

Reviews

10/10 Exceptional

Last minute booking easy check in and very friendly will definitely return on next visit to Santa Cruz.
Leanna, 1-night trip

10/10 Exceptional

Great stay! Staff very friendly.
Ed, 1-night trip

4/10 Fair

Room was very barebones with the minimum needed to stay. No extras at all. Furniture and bed were not in great shape.
JOEL, 3-night trip

2/10 Poor

Do not stay at this hotel

My experience at this hotel was largely negative. The staff member at the front desk was unfriendly and rude, creating an uncomfortable atmosphere. Although breakfast is included, his behavior made it unpleasant. He yelled at customers and was unhelpful, and the hotel floors were dirty. I advise against seeking assistance from the front desk. Additionally, four days after my stay, I was charged for items I did not authorize.
Denise, 4-night trip

4/10 Fair

So so

Negatives: Dingy and dusty, rough sleeping arrangements, trash left in room. The positives: extra pillows, close to downtown, Continental breakfast was good, secure doors, hot water.
David Jackson, 2-night trip

10/10 Exceptional

Very clean and very welcome service.
Rosa, 1-night trip

8/10 Very good

I would stay here again.
Ryan, 1-night trip

8/10 Very good

Inexpensive. Nice Location.

If I were to guess, I would say that this was a dilapidated property that was recently purchased and quickly renovated. It isn't perfect, but it's cheap and the staff are friendly. The really nice thing about this place is the location. It's a 5 minute walk to Maitreya Retreat, Enterprise Rent-a-car, and Santa Cruz Diner.
Patrick, 1-night trip

10/10 Exceptional

Comfortable stay

Perfect for the night.
George, 1-night trip

10/10 Exceptional

Blow dryer didn't work, but staff was kind enough to make things work.
Monique, 1-night trip

10/10 Exceptional

Great staff! Pool was awesome on a hot day.
Chad, 1-night trip

8/10 Very good

Great location close to downtown and major roadways while still being quiet and safe.
Geneffa, 2-night trip

10/10 Exceptional

Noise issue that was handled swiftly by management
Catherine, 1-night trip

4/10 Fair

The room had an odor. The towels need replacing they were old, dingy and on top of that there were only two towels provided in the room. There was a stain on the bedsheets and the bedding could use some updating with only one sheet and a paper thin duvet.
Melissa, 1-night trip

10/10 Exceptional

Great service
3-night trip

10/10 Exceptional

Staff was very nice and helpful
Juan, 2-night trip

4/10 Fair

Not a Sure Stay

This hotel is very basic. I was upset that the front desk would not provide an extra blanket on a cold night. He said, "turn up the heater." That's not hospitality. The bedside lights did not work. The room was clean and the shower, though small, was nice and hot. The free breakfast features mini-muffins (size of big dots) and a tiny waffle maker. The coffee was very watery and weak. Please don't cut corners on this small amenity.
Edward, 2-night trip

2/10 Poor

Would not recommend

Spent Easter weekend with my kids in Santa Cruz to check out the boardwalk. Checked in on Friday night, checking in was simple. Got to the room, the sheets and pillow covers were stained or wasn't changed. There was a hair ball on the desk! DISGUSTING!! like someone cleaned out their brush and left it there, shows they didn’t clean the room! obviously. we asked for extra towels and the front desk, or owner was complaining that we wanted extra towels. (just one man there all day and night, i assume he is the owner) pictures online looked nicer than in person, i’m not surprised! also parking sucks! but the location is
Ciera, 2-night trip

10/10 Exceptional

It was very cozy.
Marcus, 2-night trip

10/10 Exceptional

This is our second time staying there. Laura is awesome and goes above and beyond to make you happy!
Hilda, 3-night trip

8/10 Very good

Laura at front desk was welcoming & helpful giving local directions
Reina, 3-night trip

10/10 Exceptional

The receptionist was just amazing!
Karan, 1-night trip

10/10 Exceptional

On-site Manager was really great and attentive to all needs she made my birthday weekend very special will definitely be returning she’s Gem😍
Veronica, 2-night trip

6/10 Good

This property is clean.
Yurcania, 1-night trip

10/10 Exceptional

The manager, Laura, was very kind and accommodating.
Cheryl, 1-night trip