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Tukan Hotel Playa del Carmen

3.5 star property
Resort with 2 outdoor pools, near Quinta Avenida

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Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
Sundeck
Reception
Property entrance
Honeymoon Room | In-room safe, blackout drapes, free WiFi, bed sheets
Located near the vibrant Quinta Avenida, Tukan Hotel Playa del Carmen offers a tranquil oasis with two outdoor pools and a lush garden. Savor breakfast at La Ceiba restaurant, relax on the sunny terrace or unwind at the bar. Helpful multilingual staff ensure a seamless stay.

Reviews

6.8 out of 10
Good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Bar
  • Pet friendly
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Multilingual staff
  • Concierge services
  • Wedding services

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
$42 nightly
The total price is $55
Jun 12 - Jun 13
Total includes taxes and fees

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Two Bedroom Suite

Two Bedroom Suite | In-room safe, blackout drapes, free WiFi, bed sheets

Two Bedroom Suite

Highlights

Air conditioning
LCD TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
Private bathroom
Cable channels
In-room safe
  • 463 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 215 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, blackout drapes, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 226 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

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About the neighborhood

Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Bar Loco Playa del Carmen - ‬1 min walk

About this property

Tukan Hotel Playa del Carmen

Tukan Hotel Playa del Carmen offers a fantastic location, putting you just a 5-minute walk from Quinta Avenida and Playa del Carmen Main Beach. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at La Ceiba, which serves breakfast, lunch, and dinner. A bar/lounge, a terrace, and a garden are other highlights. Fellow travelers say good things about the helpful staff and overall property condition.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 156 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free offsite parking within 328 ft
    • Street parking available
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11 AM
  • Restaurant
  • Bar/lounge

What to do

  • Access to nearby health club
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Jet skiing nearby
  • Snorkeling nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 11 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools
  • Traditional architecture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Dining

La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 245 to 270 for adults, and MXN 125 to 150 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 500 per stay
  • Pets are allowed for an extra charge of MXN 250 per pet, per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Does Tukan Hotel Playa del Carmen offer free cancellation for a full refund?

Yes, Tukan Hotel Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Tukan Hotel Playa del Carmen?

Yes, there are 2 outdoor pools.

Are pets allowed at Tukan Hotel Playa del Carmen?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 250 per pet, per night, and there's also a deposit of MXN 500 per stay. Service animals are exempt from fees.

Is parking offered on site at Tukan Hotel Playa del Carmen?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Tukan Hotel Playa del Carmen?

Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Tukan Hotel Playa del Carmen?

No, this resort doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.

What is there to do at Tukan Hotel Playa del Carmen and nearby?

Have fun with activities like cycling, jet skiing, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a garden and access to a nearby health club.

Are there restaurants at or near Tukan Hotel Playa del Carmen?

Yes, there's an onsite restaurant, La Ceiba.

What's the area around Tukan Hotel Playa del Carmen like?

Tukan Hotel Playa del Carmen is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 4 minutes' walk from Playa del Carmen Main Beach.

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Tukan Hotel Playa del Carmen Reviews

Reviews

6.8

Good

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Shower
Water
Restaurant
Beach
Lobby
Building
Parking

Reviews

8/10

This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out
10-night trip

10/10

All is good
4-night trip

10/10

Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
1-night trip

8/10

in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
2-night trip

10/10

The people were kind, the price and location were excellent. I plan to travel a d stay there again .
5-night trip

8/10

Great location for dinning and shopping options. Good price.
3-night trip

6/10

Good local, food was good.
10-night trip

8/10

When open the water in the sink smells like drainage.
4-night trip

8/10

O e4 night stay was good, just a little bit louder at night since us closer to a clubs
2-night trip

10/10

Everything is closer all the stores clubs and restaurants
5-night trip

10/10

I like being right by 5th avenue
11-night trip

10/10

Close to mall bars,beach,safe clean excellent service, all at walking distance. HIGHLY recommended, and good price.
4-night trip

6/10

Close to the 5ta Avenue
4-night trip

6/10

I didn't like that no microwave or fridge
2-night trip

4/10

The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights.
3-night trip

8/10

This is a cute property and great for a short stay if you want to be on 5th Street but NOT near the LOUD clubs, etc. The staff was very nice and it was in a good area. The room was clean but the bathroom had a horrible smell. Probably a sewer issue, but its an inexpensive hotel in Playa so we dealt with it. I would definitely go back if I needed a place to stay for a few nights for not a lot of money.
1-night trip

8/10

Rene was an excellent asset. I'd say he was very good at running the hotel. The cleaning women were too, except they were a bit chatty when they convened. The young women in the registration/lobby were not very helpful and it appeared to pain them that they were interrupted...although they weren't working. Also, can I suggest that you 1) power wash the pool area later in the day, not at 7:00 a.m. and 2) provide a small refrigerator and coffee pot in every rooms.
4-night trip

4/10

It’s very old and needs a complete upgrade
1-night trip

4/10

No working hot tubs
4-night trip

4/10

No fridge or microwave. Not assigned parking. Had to parking on the street. Poloce officer giving tickets when arriving just because parkingbin front is illegal.
5-night trip

4/10

Stayed at Tukan before covid and was treated well. Totally diferent this time around. Unresponsive and grummpy recepton. Wasted hours just to ty and get the TV to work. Toilet was junk and hotel ignored request to fix. Many noisy guests carrying on to all hours with no reponse from the hotel.
9-night trip

2/10

A all the employees but the hotel needs maintenance, the pool was closed the whole time we where there they send you to a hotel across the street if you want to get in a pool the bathroom has little roaches and the water in the shower and sink is salt water so bring extra conditioner also if you paying all inclusive or just breakfast they'll send you across the street to The Ceiba restauran no ac and the food is not that good (really bad actually)at the end you get what you paid for if you planning to stay here I hope you read more comments no just this one then is up to you, they respond to all negative reviews with a generic comment
8-night trip

2/10

The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning.
3-night trip

4/10

The location is in the center of 5th Avenue, which is the hotel's best feature. There are only a few chairs around the pool, so sometimes hard to get one. The hot tub never worked. Upon check-in, someone had used my toilet and overflowed it onto the bathroom floor. Just gross. They sent someone to clean it. There was always a sewer smell and fruit flies every day. The lock on the sliding door was about to fall off and 3 lights in the room did not work. When I tried to tell the front desk several times, they nodded and walked away. There were also some public areas that they could have attended to instead of standing around talking. The top of the water cooler needed to be dusted off and the sofa in the lobby has a gaping hole in it. There were always tons of leaves outside my door each morning. I was in 305 and it was right by the cleaning room, so each morning, I was woken early by the cleaning people laughing and eating and slamming doors. The size of the property and the location are its best features, but they could make it so much more. I met many Canadians and they were not too impressed either. I did like the tropical atmosphere too, but on the last night, a roach scurried across my bedroom floor. Also, at check-in, they told me I owed $10, which was a different amount than what Expedia told me it would be. They didn't care even when I showed them the paper.

8/10

4-night trip