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Hotel Casa Tortuga Tulum Cenotes Park Inclusive

3.0 star property
Hotel with 2 restaurants, near Cenote Tortugas

Choose dates to view prices

Photo gallery for Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Explore the tranquil surroundings of this serene water feature, surrounded by lush greenery and a scenic concrete path.
Relax by the serene pool surrounded by lush greenery and a beautifully maintained lawn.
Two double beds with dark headboards and plush pillows, set against a minimalist backdrop.
Relax by the pool surrounded by a spacious deck with a hammock and enjoy the hotel's contemporary design.
Relax in this serene outdoor seating area with two comfortable chairs and a central table.
Escape to Hotel Casa Tortuga Tulum Cenotes Park Inclusive, near the stunning Tulum National Park. Enjoy kayaking and ecotours on-site, then relax in the outdoor pool with a lazy river or explore the surrounding garden.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Non-smoking
  • Free parking
  • Air conditioning
  • Free WiFi

Main amenities (11)

  • Housekeeping once per stay
  • 2 restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • 2 coffee shops/cafes
  • Terrace
  • Air conditioning
  • Garden
  • Picnic area
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Television
  • Garden
  • Terrace
  • Blackout drapes/curtains
  • Limited housekeeping
$56 nightly
The total price is $71
Jul 29 - Jul 30
Total includes taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room - Adults only

Deluxe Double Room - Adults only | 1 bedroom, blackout drapes, free WiFi, bed sheets

Deluxe Double Room - Adults only

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Private bathroom
Digital channels
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Suite

Comfort Suite | 1 bedroom, blackout drapes, free WiFi, bed sheets

Comfort Suite

Highlights

Air conditioning
Mini-fridge
Dining table
Plasma TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
2 bathrooms
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room, 1 King Bed

1 bedroom, blackout drapes, free WiFi, bed sheets

Superior Double Room, 1 King Bed

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Private bathroom
Digital channels
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Studio

Basic Studio | 1 bedroom, blackout drapes, free WiFi, bed sheets

Basic Studio

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room, 2 Double Beds

Superior Quadruple Room, 2 Double Beds | 1 bedroom, blackout drapes, free WiFi, bed sheets

Superior Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Private bathroom
Digital channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, blackout drapes, free WiFi, bed sheets

Deluxe Suite

Highlights

Air conditioning
Mini-fridge
Dining table
Plasma TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

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The price is $63
$50 nightly
$63 total
Total includes taxes and fees
Jul 29 - Jul 30
Otonomus Tulum
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About the neighborhood

Map
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 3 min drive - 3.2 km
  • Cenote Manatí - 5 min drive - 4.3 km
  • Soliman Bay - 6 min drive - 4.3 km
  • Xel-Há Park - 6 min drive - 7.5 km
  • Tulum Mayan Ruins - 9 min drive - 11.3 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬11 min drive
  • ‪Mulut Jach Ki - ‬6 min drive
  • ‪Templo Dios del Viento - ‬11 min drive
  • ‪World Cafe - ‬5 min drive
  • ‪Chula Vista - ‬8 min drive

About this property

Hotel Casa Tortuga Tulum Cenotes Park Inclusive

When you stay at Hotel Casa Tortuga Tulum Cenotes Park Inclusive, you'll be within a 10-minute drive of Xel-Há Park and Tulum National Park. After splashing around at the 2 outdoor pools, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights include 2 coffee shops/cafes, a terrace, and a garden.

All inclusive

All-inclusive room rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 20
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 9:00 AM - 11:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
    • Minimum Spring Break check-in age is 20
DONE

Children

    • One child stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 9:00 AM–1:00 PM
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge

Traveling with children

  • Children stay free (see details)

What to do

  • Ecotours
  • Kayaking nearby
  • Snorkeling nearby
  • Ziplining nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Pool loungers

Facilities

  • Garden
  • Picnic area
  • Terrace
  • 2 outdoor pools
  • Humane treatment of captive wild animals
  • Outdoor entertainment area

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 60-cm plasma TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Shower only
  • Soap and shampoo
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Mini-fridge

More

  • Housekeeping (once per stay)

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 350 for adults and MXN 350 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Cenote Casa Tortuga Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum

Frequently asked questions

Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive offer free cancellation for a full refund?

Yes, Hotel Casa Tortuga Tulum Cenotes Park Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, there are 2 outdoor pools. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What is there to do at Hotel Casa Tortuga Tulum Cenotes Park Inclusive and nearby?

Have fun with nearby activities like kayaking, snorkeling, and ziplining. Additional recreation onsite includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a picnic area and a garden.

Are there restaurants at or near Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, there are 2 onsite restaurants.

What's the area around Hotel Casa Tortuga Tulum Cenotes Park Inclusive like?

Hotel Casa Tortuga Tulum Cenotes Park Inclusive is a short 3-minute walk from LabnaHa Ecopark Adventures and 5 minutes' walk from Maya Adrenaline.

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Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
Phillip, 2-night trip

10/10 Exceptional

Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Julieta, 1-night trip

10/10 Exceptional

The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
Kevin, 2-night trip

2/10 Poor

Beautiful Concept but Not Ready for Guests

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
Kendra, 1-night trip

6/10 Good

Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Monica, 2-night trip

6/10 Good

-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.
2-night trip

10/10 Exceptional

Perla, 1-night trip

10/10 Exceptional

Brianna, 4-night trip

10/10 Exceptional

Michael, 1-night trip

10/10 Exceptional

Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Cesar, 1-night trip

10/10 Exceptional

Excelente lugar, lleno de naturaleza y paz.
Sheila, 1-night trip

8/10 Very good

Gabriela, 2-night trip

10/10 Exceptional

Très bonne surprise

Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Katya, 1-night trip

8/10 Very good

Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
Oury Dal, 1-night trip

10/10 Exceptional

Es la mejor experiencia cuando voy a tulum regresaria siempre
norma, 2-night trip

6/10 Good

Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Diana, 4-night trip

10/10 Exceptional

Magnífica opción de hospedaje en Tulum

Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
Eduardo Jorge, 1-night trip

10/10 Exceptional

Beautiful place and the rooms are amazing!
Ericka, 3-night trip

10/10 Exceptional

Hace falta algún centro de consumo de 24hrs, claro dependiendo la ocupación que tengan
Fabiola, 1-night trip

6/10 Good

Bonito lugar, complicado para dormir.

Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Luis, 1-night trip

10/10 Exceptional

I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.
Silvia, 1-night trip

8/10 Very good

Read the fine print!

Hidden costs, final price was much more than advertised. The rest of the stay was great, loved the cenote experience!
Brad A, 2-night trip

10/10 Exceptional

Barbara, 1-night trip

10/10 Exceptional

Otima
andre, 3-night trip

4/10 Fair

Even though I reserved and paid on Expedia they didn’t validate it and had to pay again . The worker was very disorganized. Location is nice so it was a bit disappointing.
1-night trip