Relax at Mercure St Helens, an upscale hotel where modern comfort meets indulgent relaxation. Treat yourself to a rejuvenating experience at the on-site spa, Pyramid Leisure Centre or enjoy a meal at 92 Restaurant. With in-room WiFi, an indoor pool and steam room this hotel offers the perfect retreat.
Mercure St Helens puts you 6 mi (9.6 km) from Knowsley Safari Park. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the indoor pool, you can unwind with a drink at the bar/lounge. Other features include a health club, a fitness center, and a hot tub. Fellow travelers love the helpful staff.
Languages
English
At a glance
DONE
Hotel size
84 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
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Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
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Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Property amenities
Food and drink
To-go breakfast (surcharge) each morning 7:00 AM–10:00 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Snack bar/deli
Working away
Business center
Meeting rooms
Conference space
Services
24-hour front desk
Luggage storage
Wedding services
Facilities
Safe-deposit box at front desk
Health club
An indoor pool
Hot tub
Sauna
Steam room
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Reception hall
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Room amenities
Be entertained
Flat-screen television
Home comfort
Heating
Coffee/tea maker
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Eco-friendly cleaning products provided
Special features
Dining
92 Restaurant - Onsite restaurant.
Fees & policies
Refundable deposits
Deposit: GBP 50.00 per accommodation, per stay
Optional extras
To-go breakfast is offered for an extra charge of approximately GBP 12.50 per person
Early check-in can be arranged for an extra charge of GBP 30 (subject to availability)
Late check-out can be arranged for an extra charge
Policies
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
St. Helens
Mercure St Helens Opening May 2019 Hotel
Mercure Opening May 2019 Hotel
Mercure St Helens Opening May 2019
Mercure Opening May 2019
Hotel Mercure St Helens (Opening May 2019) St Helens
St Helens Mercure St Helens (Opening May 2019) Hotel
Hotel Mercure St Helens (Opening May 2019)
Mercure St Helens (Opening May 2019) St Helens
St. Helens Hotel
Mercure St Helens Hotel
Mercure St Helens St Helens
Mercure St Helens Hotel St Helens
Frequently asked questions
Does Mercure St Helens offer free cancellation for a full refund?
Yes, Mercure St Helens does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure St Helens?
Yes, there's an indoor pool.
Are pets allowed at Mercure St Helens?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure St Helens?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure St Helens?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge of GBP 30 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge. Contactless check-in and check-out are available.
Is there an onsite casino at Mercure St Helens?
No, this hotel doesn't have a casino, but Mecca Bingo (13-min drive) and Grosvenor Casino Liverpool (20-min drive) are both nearby.
What is there to do at Mercure St Helens and nearby?
Mercure St Helens has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Mercure St Helens?
Yes, there's an onsite restaurant, 92 Restaurant.
Have a question?
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Mercure St Helens Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.4/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Popular mentions
Room
Service staff
Breakfast
Food
Bed
Lobby
Gyms (public)
Drinks
Restaurant
Car
What guests liked
Breakfast was great, very good, tasty, hot, and plentiful. (9 reviews)
The pool was decent and fabulous, with a great leisure area and steam/sauna facilities. (4 reviews)
From real guest reviews summarized by AI.
Reviews
8/10 Very good
Jun 22, 2025
Comfy bed, friendly staff. Spacious room and perfect facilities
Samantha
Samantha, 1-night trip
10/10 Exceptional
Jun 18, 2025
Very happy
Friendly staff. Good restaurant. Good value,
Verified traveler
1-night trip
10/10 Exceptional
May 7, 2025
Excellent value
A clean comfortable hotel. Staff are friendly and helpful.
Bryan
Bryan, 3-night trip
8/10 Very good
Apr 30, 2025
Great for a quick business trip. Nearby shops and supermarkets.
Great gym.
Charlotte
Charlotte, 1-night trip
8/10 Very good
Jul 26, 2025
In need of a refurb
Clearly had been a great hotel but somewhat needs a refurb. Room was well appointed, fridge was a nice surprise. However, one towel was full of holes, and the beds were VERY uncomfortable due to the mattresses being well past their best. We requested, and we're promised that the mattresses would be changed while we were out for the day, however on our late return if it had been changed then only worth another past-it mattress.
Paul
Paul, 1-night trip
10/10 Exceptional
Mar 18, 2025
3rd time here
Excellent leisure facilities and the location was great for the purpose of our stay
Aaron
Aaron, 1-night trip
10/10 Exceptional
Oct 27, 2024
Excellent stay in nice clean room followed by a lovely breakfast.
Simon
Simon, 1-night trip
8/10 Very good
Mar 20, 2025
Clean and comfortable
Joy
Joy, 1-night trip
2/10 Poor
Jul 20, 2025
Awful
Wedding at the hotel and noise level is extremely bad. We have asked to change rooms but they said it was fully booked.
Music is very loud and its impossible to sleep. Its a shame we were not told beforehand...
We will ask for a refund but knowing these kind of hotels, i doubt we will get anything.
David P J
David P J, 1-night trip
10/10 Exceptional
Dec 1, 2024
Lovely hotel, great atmosphere and very friendly staff, even though functions were on the rooms were very quiet, We had a lovely time here would definitely return
sharon
sharon, 1-night trip
6/10 Good
Jul 13, 2025
The manager was very rude he went under my table and took a bootle of un opened vodka wich had not been opened and was in a bag had no right it was a present he put it at reception he had no right to look under my table my first room wat was allocated had no aircom working so the hotel moved us it was the manager wat spoilt out night I was not even drinking and we was at a family wedding
Bernadette
Bernadette, 1-night trip
10/10 Exceptional
Apr 28, 2024
Stayed a few times would b
Definitely recommend.
Jean
Jean, 1-night trip
6/10 Good
Mar 16, 2025
Nice stay
Comfortable rooms, nice decor, clean hotel only downfall is the items in the room. Body wash was empty so we had to call for one and not enough tea for x2 nights
Reception brought this straight away
£50 deposit still hasn't been refunded which is poor
Generally a nice stay
Helen
Helen, 2-night trip
10/10 Exceptional
Aug 12, 2023
Lovely place to stay.
Nikki
Nikki, 1-night trip
10/10 Exceptional
Apr 17, 2024
Everything was very good would certainly stay again if
in the area again.
Austin
Austin, 1-night trip
8/10 Very good
Mar 19, 2025
Had a room with a connecting door (room 322).
Could hear occupants in adjoining room talking into early hours of the morning.
Otherwise we had a good stay and good food in the restaurant. Restaurant menu is quite comprehensive I might add.
peter
peter, 2-night trip
10/10 Exceptional
Mar 25, 2025
Good stay in Mercure St Helens
We were not initially happy with our room as a lot of the light was blocked by the building. We spoke to Raj the manager at reception and he was extremely helpful and we couldn’t fault the customer service. He immediately offered us another room and in fact went above and beyond and offered a suite which was on the 3rd highest floor so view/light was not blocked. Overall, had a nice spacious room, decent breakfast and enjoyable stay.
Pam
Pam, 1-night trip
10/10 Exceptional
Feb 15, 2024
Very nice and clean ..super staff, restaurant is nice good food
Bartolomej
Bartolomej, 1-night trip
10/10 Exceptional
Jun 3, 2023
Great one night stay
Modern, clean & comfortable hotel, with friendly staff, breakfast was great, will stay again when needing to visit the area.
KEVIN
KEVIN, 1-night trip
10/10 Exceptional
Dec 28, 2023
Christmas stay.
Nice friendly staff and really nice rooms too.
Verified traveler
1-night trip
10/10 Exceptional
Nov 17, 2024
Great staff
The lady working in the bar on Friday evening was a credit to the hotel. Night porter was great too when we returned 1030ish from a gig!
Nik
Nik, 1-night trip
10/10 Exceptional
Jul 25, 2022
Nice hotel, friendly staff and good spa facilities
Kelly
Kelly, 1-night trip
6/10 Good
Feb 2, 2024
The staff were friendly food was average. Location was good for the purpose of my trip.
William
William, 1-night trip
10/10 Exceptional
Jan 19, 2024
Staff are very helpful and lovely. My stay was nice and will definitely recommend.
Ayomide
10/10 Exceptional
Sep 23, 2022
This Hotel is well situated and value for money, with excellent breakfast,staff very friendly staff