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Tru By Hilton Albany Crossgates Mall

2.5 star property
Adventure hotel with indoor pool, connected to a shopping center, near Crossgates Mall

Choose dates to view prices

Photo gallery for Tru By Hilton Albany Crossgates Mall

Lobby
Indoor pool
Exterior
Premium bedding, blackout drapes, iron/ironing board
Terrace/patio

Reviews

8.6 out of 10
Excellent
Tru By Hilton Albany Crossgates Mall offers a vibrant atmosphere with a fireplace in the lobby, free breakfast, and an indoor pool. Connect to WiFi while you enjoy the gym or challenge friends at billiards/pool table. Helpful staff have left lasting impressions on previous guests.

Popular amenities

  • Pool
  • Pet friendly
  • Non-smoking
  • Laundry facilities
  • Gym

Main amenities (12)

  • Housekeeping (on request)
  • Indoor pool
  • Fitness center
  • 24-hour business center
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Lobby fireplace
  • Snack bar/deli
  • Vending machine

Feel at home (6)

  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Blackout drapes/curtains
The current price is $148
includes taxes & fees
$129 per night
May 11 - May 12

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hampton Inn Albany-Western Ave/University Area

  • Pool
  • Free breakfast
  • Pet friendly
  • Free parking
9.2 out of 10, Wonderful, 1,015 reviews
The price is $132
includes taxes & fees
$112 per night
Apr 27 - Apr 28
Hampton Inn Albany-Western Ave/University Area
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About the neighborhood

Map
1651 Western Avenue, Albany, NY, 12203

What's nearby

  • Crossgates Mall - 5 min walk - 0.4 km
  • University at Albany - 3 min drive - 2.3 km
  • Colonie Center Mall - 5 min drive - 5.5 km
  • Albany Medical Center - 10 min drive - 8.1 km
  • MVP Arena - 12 min drive - 9.5 km

Getting around

  • Albany Intl. Airport (ALB) - 9 min drive
  • Schenectady, NY (SCH-Schenectady County) - 22 min drive
  • Hudson, NY (HCC-Columbia County) - 41 min drive
  • Albany International Airport Station - 9 min drive
  • Albany-Rensselaer Station - 14 min drive
  • Schenectady Station - 17 min drive

Restaurants

  • ‪The Standard Restaurant and Lounge - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬1 min drive
  • ‪Cinnabon - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Tru By Hilton Albany Crossgates Mall puts you just a 5-minute drive from Crossgates Mall and University at Albany. The indoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness center. Also, Colonie Center Mall and Albany Medical Center are within a short drive. Fellow travelers say good things about the helpful staff and breakfast.

Languages

English

At a glance

DONE

Hotel size

    • 96 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area
  • Barbecue grills
  • Free reception (select days)
  • Shared microwave
  • Snack bar/deli
  • Water dispenser

What to do

  • Pool table
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Built in 2018
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Smart television
  • Premium digital channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Microwave

More

  • Housekeeping (on request)
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling

Fees & policies

Refundable deposits

  • Breakage deposit: USD 150 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision

Policies

Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Does Tru By Hilton Albany Crossgates Mall offer free cancellation for a full refund?

Yes, Tru By Hilton Albany Crossgates Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Tru By Hilton Albany Crossgates Mall?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 11:00 PM.

Are pets allowed at Tru By Hilton Albany Crossgates Mall?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Tru By Hilton Albany Crossgates Mall?

Yes, there's free self parking.

What are the check-in and check-out times at Tru By Hilton Albany Crossgates Mall?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Tru By Hilton Albany Crossgates Mall?

No, this hotel doesn't have a casino, but Rivers Casino & Resort (18-min drive) is nearby.

What is there to do at Tru By Hilton Albany Crossgates Mall and nearby?

During the winter, enjoy nearby recreation like cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center.

What's the area around Tru By Hilton Albany Crossgates Mall like?

Tru By Hilton Albany Crossgates Mall is a short 9-minute drive from Albany Intl. Airport (ALB) and 5 minutes' walk from Crossgates Mall.

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Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Bed
Location
Amenities
Shopping malls
Lobby
Bathroom
Shower

What guests liked

  • Breakfast options were excellent with great variety and quality. (32 reviews)
  • The property is close to several good restaurants and the CrossGates Mall, offering plenty of dining options. (3 reviews)
From real guest reviews summarized by AI.

Reviews

8/10 Very good

Family trip

The facility was clean and updated. The option of 2 different breakfast places was wonderful. The game/lounge area was a plus! Staff were very friendly. The only things that were bothersome was noise was easy to hear and the towels for the pool were too small.
Christine, 3-night trip

10/10 Exceptional

Great stay. Would stay again.
Stacy, 3-night trip

10/10 Exceptional

Clean quiet place… staff is excellent!
Nancy, 1-night trip

8/10 Very good

It was a nice stay . The staff is very friendly , mall is a 5’min walk away
stephanie, 3-night trip

10/10 Exceptional

Great hotel.
Jereme, 2-night trip

10/10 Exceptional

Both Kira and Emily were warm, friendly and accommodating! Great stay again.
Katherine, 1-night trip

10/10 Exceptional

Just what we were looking for.
Valarie, 1-night trip

10/10 Exceptional

Good stay thank you
Eric, 1-night trip

10/10 Exceptional

I had a great experience here love this place definitely coming back
Hennessy, 1-night trip

10/10 Exceptional

Family

Perfect for family.
Elaine, 1-night trip

8/10 Very good

Good location for the mall and a stop overnight when you are traveling, located close to the highway
Roland, 1-night trip

10/10 Exceptional

Always a cordial staff and great facilities.
Mike, 2-night trip

8/10 Very good

Convenient to everything
Phillip, 2-night trip

8/10 Very good

Everything was great, loved the free breakfast
Monique, 2-night trip

10/10 Exceptional

Would stay again!
Jessica, 1-night trip

10/10 Exceptional

Had a excellent stay
Monique, 1-night trip

10/10 Exceptional

Very welcoming for families and their pets. The facilities are new and clean. Staff were very friendly. The breakfast options are great and its fun to have the pool table, games and a good gym to use.
Philip, 4-night trip

8/10 Very good

Great location. Clean room and spacious. Expected more from breakfast given the price per night.
DARIO, 1-night trip

10/10 Exceptional

Great
Paul, 1-night trip

10/10 Exceptional

Great staff!
Jeanette, 1-night trip

10/10 Exceptional

Just needs a big Tru sign so easier to find where you are at. Other than that, a nice hotel for a very good price.
David, 1-night trip

10/10 Exceptional

Overall a good place
Eric, 3-night trip

10/10 Exceptional

Beautiful and staff was very friendly
Donna, 1-night trip

10/10 Exceptional

nice place to stay
Prasasti, 1-night trip

10/10 Exceptional

Amazing front desk service and room service
Cassia, 3-night trip