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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Adults-only beachfront hotel with pool bar, near Cruise Ship Terminal

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Business center
Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk
Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk
Property entrance

Reviews

7.8 out of 10
Good
Tucked away in Puerto Vallarta, The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers a serene getaway with 2 outdoor pools, a rooftop terrace, and spa services. Unwind by the poolside bar or explore the nearby Cruise Ship Terminal; enjoy breakfast to dinner at one of the 7 on-site restaurants.

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 4 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • WiFi in the lobby
  • 24-hour fitness center
  • Valet parking
  • Pool bar
  • 24-hour room service
  • 2 coffee shops/cafes
  • Spa services

Feel at home (6)

  • Private bathroom
  • Premium TV channels
  • Garden
  • Furnished balcony
  • Daily housekeeping
  • Espresso maker
The current price is $333
includes taxes & fees
$277 per night
May 4 - May 5

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom | Shower, free toiletries, towels

Junior Suite Hacienda Terrace

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 452 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

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The price is $265
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About the neighborhood

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Cruise Ship Terminal - 10 min walk - 0.9 km
  • La Isla - 11 min walk - 1.0 km
  • International Convention Center - 4 min drive - 4.2 km
  • Malecon - 5 min drive - 4.8 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Porfirio’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

The Hacienda at Krystal Grand Puerto Vallarta is a great choice for your beach stay in Puerto Vallarta. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in massages, facials, and body scrubs. Talvera, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive hotel include 4 bars/lounges, a rooftop terrace, and a poolside bar. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 192 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 4:00 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 13
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • WiFi in public areas*
    • Wired internet access in rooms*
LOCAL_PARKING

Parking

    • Onsite valet parking (MXN 55 per night)
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • 7 restaurants
  • 4 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • 24-hour room service

What to do

  • On the beach

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness center
  • 2 outdoor pools
  • Spa services
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Wired internet (surcharge)

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • WiFi is available in public areas for MXN 190.00 per day (rates may vary)
  • Wired internet access is available in guestrooms for MXN 190.00 per day (rates may vary)

Parking

  • Valet parking costs MXN 55 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta offer free cancellation for a full refund?

Yes, The Hacienda at Krystal Grand Puerto Vallarta does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, there are 2 outdoor pools.

Are pets allowed at The Hacienda at Krystal Grand Puerto Vallarta?

Sorry, pets aren't allowed.

Is parking offered on site at The Hacienda at Krystal Grand Puerto Vallarta?

Yes. Valet parking costs MXN 55 per night.

What are the check-in and check-out times at The Hacienda at Krystal Grand Puerto Vallarta?

You can check in starting at 4:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

Is there an onsite casino at The Hacienda at Krystal Grand Puerto Vallarta?

No, this hotel doesn't have a casino, but Vallarta Casino (2-min drive) and Winclub Casino Platinum (4-min drive) are both nearby.

What is there to do at The Hacienda at Krystal Grand Puerto Vallarta and nearby?

The Hacienda at Krystal Grand Puerto Vallarta has 2 outdoor pools, 4 bars, and a 24-hour fitness center, as well as spa services and a garden.

Are there restaurants at or near The Hacienda at Krystal Grand Puerto Vallarta?

Yes, there are 7 onsite restaurants, featuring international cuisine.

Does The Hacienda at Krystal Grand Puerto Vallarta have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around The Hacienda at Krystal Grand Puerto Vallarta like?

The Hacienda at Krystal Grand Puerto Vallarta is a short 10-minute walk from Cruise Ship Terminal and 11 minutes' walk from La Isla. Travelers say that the hotel is in a great location.

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The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Food
Restaurant
Adults
Drinks
Beach
Booking
Buffets
Room service

Reviews

8/10 Very good

Overall had a great experience. This is my second time visiting and I would definitely visit again. The food is relatively good (except for the Italian food), the entire property is clean and all the staff is very friendly and helpful. We had an issue with our first room shower so they had to put us in another room, but I’d say that was the only issue we ran into while visiting. I love that you can access the sister hotel next door which has a rooftop adult only pool overlooking the beach.
Clayton, 5-night trip

10/10 Exceptional

Solo Trip in PVR

I had an amazing time! The workers were so helpful and extremely nice! Lots of sleep lots of drinks and lots of food was had! Can’t wait to go back! I only went to one show but definitely want to go back and enjoy all the activities that go on!
Tania, 3-night trip

6/10 Good

Had a great time people and staff were frendly pools food and drinks was good
Daniel Thomas, 7-night trip

6/10 Good

All the employees at the resort are amazing! The food is average, the resort is clean and the drinks are cold! All in all, it was a nice stay for an all inclusive.
Staci, 7-night trip

8/10 Very good

We loved the adults only pool and servers at the pool , Luis was our guy all week and he was awesome! We spent our days at the pool and planned for dinners and evenings out on Malecon boardwalk and the romantico zone. Perfect vacation spot for us!
Megan, 7-night trip

10/10 Exceptional

Beautiful property, friendly staffs.foods can be improved
Panita, 3-night trip

8/10 Very good

We had a great week at The Hacienda at Krystal Grand Puerto Vallarta. We stayed on the adult side so it was very peaceful but did spend some time at the Krystal Grand and appreciated that we had a choice. The property is very pretty and the beach is lovely. The food wasnt spectacular, but I was not expecting it to be. Servers were awesome! Great atmosphere.
Eirlys, 5-night trip

10/10 Exceptional

Excelente
Griselda, 4-night trip

8/10 Very good

Lovely resort, nice rooms and exemplary staff. Only concern in hard to get seating around pool if you are not up by 7 am
Neil Grant, 13-night trip

10/10 Exceptional

Overall, very nice property with consistent service and great food and drink options. I really enjoyed the flexibility of enjoying the Hacienda and Krystal Grand pool and beach areas - a very different experience at both.
Normen, 4-night trip

10/10 Exceptional

We had a suite with a swim out area, and outdoor sitting area with lounge chairs, which we very much enjoyed. The Hacienda is adult only, which we very much enjoyed. The staff were very friendly and helpful.
Jeannette Morton, 9-night trip

6/10 Good

More food options and easier to book restaurants.
Curtis, 5-night trip

6/10 Good

Easy to get around didn’t like same buffet food everyday and the staff removing towels and belongings on pool chairs
Laurie, 7-night trip

4/10 Fair

Staff certainly did not clean our room when asked, clothing from the previous occupants were still in the closet upon arrival. Unfortunately the food wasn’t the best but not the worst either. Specialty coffees from the coffee bars were amazing and the omelets were fantastic.
Jaanai, 5-night trip

8/10 Very good

Staff was amazing and so was the pool and gardens. Loved the coffee shop.
Stacy Christina Lopez, 5-night trip

6/10 Good

Too noisy at night. Had to upgrade my room to get away from it. Advance notice to all residents should be given for parties by the pool!! Waiters service during all meals and by the pool was excellent.
Mark, 8-night trip

4/10 Fair

Property location is good But property itself is not good
Davinderjit, 3-night trip

6/10 Good

Stayed for a 3 day trip in Swim Up room , loved the room and cost, little noisy on last night . Food was edible but we preferred food out of the resort. Staff was very helpful and friendly.
Gilbert, 3-night trip

10/10 Exceptional

Great place
Tania, 5-night trip

10/10 Exceptional

Best Resort
Keshon, 3-night trip

6/10 Good

Food is not their forte.
Caryl Ann, 16-night trip

6/10 Good

For the higher-than-average price point, it was just okay. Food was less than okay. Probably wouldn’t return.
Allyson, 7-night trip

8/10 Very good

Great place great staff clean
Daniel Jay, 4-night trip

8/10 Very good

Had a very nice stay at Hacienda. Cleanliness 3.5/5, service by staff is 4.5/5, food was 3.5/5 unless you make a reservation to their restaurants. Hacienda for adults only was fantastic, the property was much cleaner than the main Krystal Grand. It was quiet at night and security does a fantastic job of telling other guests to be respectful of others sleeping. The staff were extremely kind and helpful. I would definitely go back.
Michelle, 7-night trip

10/10 Exceptional

The property is beautiful and comfortable. The food is not very good.
Jacob P, 4-night trip