Excellent property, well appointed and maintained. Staff in general are welcoming, have positive attitude, though they all need to be trained on hospitality principles, based on out of the box service mentality and generosity. Coming from a hotelier background myself, I could see that no one goes the extra mile to make your stay more pleasant, (by the book) soldier like behavior doesn't work on this highly competitive industry. My advice to the owners and management, Please seek professional hospitality trainers, that will make Bkerzay more appealing. Good Luck and keep up the good work.