See all properties

The Coal Exchange Hotel

3.5 star property
Hotel with restaurant, near Principality Stadium

Choose dates to view prices

Photo gallery for The Coal Exchange Hotel

1 bedroom, in-room safe, individually decorated, iron/ironing board
Reception
Front of property
Daily full breakfast (GBP 15.00 per person)
Quadruple Room | Bathroom | Free toiletries, hair dryer, towels
Cardiff Bay is at your doorstep when you stay at The Coal Exchange Hotel. Enjoy the hotel's vibrant atmosphere, savor a meal in the restaurant or unwind with a drink at the bar, all while staying connected with in-room WiFi and benefiting from multilingual staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • 24/7 front desk
  • Bar
  • Non-smoking
  • Free WiFi

Main amenities (9)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • 24-hour front desk
  • Front-desk safe
  • Multilingual staff
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
  • Free toiletries

Room options

Check availability for these dates

Tonight

Jul 31 - Aug 1
Check availability for tonight Jul 31 - Aug 1

Tomorrow

Aug 1 - Aug 2
Check availability for tomorrow Aug 1 - Aug 2
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

Highlights

Individually decorated
Connecting rooms available
LCD TV
Separate bedroom
Private bathroom
Jetted bathtub
Shower/tub combination
Rainfall showerhead
  • 646 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Triple Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Jetted bathtub
Shower/tub combination
  • 377 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Coffee/tea maker
  • 420 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Jetted bathtub
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Presidential Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Jetted bathtub
Shower/tub combination
  • 807 sq ft
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

King Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Jetted bathtub
Shower/tub combination
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

Standard Double Room

7.0 out of 10
Good
(10 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Jetted bathtub
Hair dryer
Rainfall showerhead
  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

voco St David's Cardiff by IHG

  • Pool
  • Spa
  • Pet friendly
  • Parking available
9.0 out of 10, Wonderful, 1,000 reviews
The price is $136
$114 nightly
$136 total
Total includes taxes and fees
Aug 31 - Sep 1
voco St David's Cardiff by IHG
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Wales Millennium Centre - 5 min walk - 0.4 km
  • Cardiff Bay Waterfront - 6 min walk - 0.6 km
  • Cardiff Bay - 10 min walk - 0.9 km
  • Principality Stadium - 3 min drive - 3.4 km
  • Cardiff Castle - 4 min drive - 3.7 km

Getting around

  • Cardiff International Airport (CWL) - 28 min drive
  • Bristol International Airport (BRS) - 57 min drive
  • Cardiff Bay Station - 5 min walk
  • Cardiff Central Station - 23 min walk
  • Cardiff (CFW-Cardiff Train Station) - 23 min walk

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte Cardiff Bay - ‬6 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

At The Coal Exchange Hotel, you'll be within a 10-minute drive of Principality Stadium and Cardiff Bay. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Also, Cardiff Castle and Cardiff University are within a short drive. The helpful staff and overall property condition get good marks from fellow travelers.

Languages

English, Welsh

At a glance

DONE

Hotel size

    • 55 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 1:00 AM
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (late night)

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Multilingual staff
  • Romance packages

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 30-inch LCD TV
  • Digital TV channels

Home comfort

  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 15.00 for adults and GBP 9.00 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Does The Coal Exchange Hotel offer free cancellation for a full refund?

Yes, The Coal Exchange Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Coal Exchange Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Coal Exchange Hotel?

Sorry, there's no onsite parking at The Coal Exchange Hotel.

What are the check-in and check-out times at The Coal Exchange Hotel?

Check-in start time: 3 PM; Check-in end time: 1:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

Are there restaurants at or near The Coal Exchange Hotel?

Yes, there's an onsite restaurant.

What's the area around The Coal Exchange Hotel like?

The Coal Exchange Hotel is a short 5-minute walk from Cardiff Bay Station and 14 minutes' walk from Cardiff Bay.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

The Coal Exchange Hotel Reviews

Reviews

8.4

Very Good

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Building
Location
Bathroom
Lobby
Restaurant
Food
Bed

What guests liked

  • Breakfast was consistently described as delicious, great, and excellent by multiple guests. (32 reviews)
  • The property's jacuzzi baths were a lovely bonus, providing a relaxing and enjoyable experience for many guests. (21 reviews)
  • The spa bath was a highlight for many guests, with many describing it as amazing, lovely, and a massive bonus. (23 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Hotel in a lovely spot for the bay.
Kelly, 1-night trip

8/10 Very good

Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Alexandra, 1-night trip

10/10 Exceptional

We'll visit again

A lovely period building keeping many of the original features, with
Daniel, 1-night trip

6/10 Good

Helpful staff but v hot room.

Lovely character hotel with helpful staff. Unfortunately no working aircon and the fan that was provided was pretty hopeless. Only one of the two windows opened.
Lesley, 1-night trip

8/10 Very good

Lovely hotel with history.

A beautiful building for a hotel. A lot of history too. Stayed during the heatwave and unfortunately no air conditioning, but they had placed a fan in the room. The stay was comfortable and the beds wonderful, but a couple of things needed doing ….like the broken window sash in the bathroom and somewhere to put soap next to the sink. A bin in the bathroom would be good too. Overall staff were friendly and it was clean and comfortable. The area was lovely and quiet too. Would stay again.
Sue, 1-night trip

4/10 Fair

Filthy room. Issues raised with reception and apology given but nothing more. Very very over priced accommodation in very very poor state.
Gavin, 1-night trip

8/10 Very good

Bathroom
ALISON, 2-night trip

10/10 Exceptional

Ideal location.

Lovely, welcoming staff. Hotel location perfect for our visit to the millennium centre. Spacious, clean room with a jacuzzi.
Sharon, 1-night trip

10/10 Exceptional

Splendid building, great staff and excellent food. One small niggle, a double bed should be a double not two singles put together.
Andrew, 1-night trip

10/10 Exceptional

Amazing stay

Room was lovely and clean. The staff were very friendly and helpful. Absolutely lovely decor and definitely added bonus of the jacuzzi bath and love seeing all the old photos and history of the building.
Amanda, 1-night trip

4/10 Fair

Won’t be going back ..

Tired and grubby hotel.
Dave, 1-night trip

4/10 Fair

As we had booked a presidential suite we expecting presidential standards, there were 3 tall fans in the room..all dusty, the bath seal was mouldy, the shower head was dirty and crusted with lime scale. To top it off we have been bitten on our legs and torso by something. We appreciate that this is an historical building however....it did not match the cost for 1 night
Emma, 1-night trip

8/10 Very good

Good size rooms and excellent restaurant
Joe, 1-night trip

6/10 Good

In need of refurbishment.

Whilst the building is beautiful steeped in history it felt very tiered , it was dark and very muggy. The rooms needed decoration, bathroom was particularly in need of some love, just felt dirty. Privacy was poor when sash windows were open for ventilation. TV far too small for room and in the wrong position. Desperately needed air conditioning.
Roy John, 1-night trip

8/10 Very good

Lovely overall - air con needed!

We arrived early to drop our bags off and were expecting on have to come back later on to check in. We received great service at the desk and were able to check in early as there was a room ready for us. Lovely spacious room, which was very comfortable. We had a great sleep in the bed. The breakfast was delicious. Definitely worth adding on. The only reason for 4 out of 5 stars is the fact there’s no air conditioning in the rooms. Had there not been a fan placed in our room, I don’t think it would have been bearable. We had to have the fan on for the whole time we were in the room because the temperature was uncomfortable without it. The rest it the hotel is nicely are conditioned.
1-night trip

2/10 Poor

Don’t expect any hot water

We were charged the full price even though we had already paid a large deposit, now have to get a refund from Expedia apparently. No hot water in the bath or shower, maintenance tried to fix it but we still only managed luke warm for a short period of time. Room was very dated, tiny bed looks lost in a large room with not much in the way of furniture.
Jennifer, 1-night trip

6/10 Good

Seen better days

2 night stay cost a lot of money. Boiling hot weekend, no air con, fans provided but next to useless. Keycards stopped working almost immediately. Room not overly clean, lots of dust around and some paper peeling off. Made the mistake of opening a window and saw a debris strewn flat roof. The guy serving in the main bar made us feel about as welcome as a fart in an astronaut suit. Great singer and guitarist in the small bar which helped and staff there very nice. Sadly looks like a place in decline.
2-night trip

6/10 Good

Hotel under par

Hotel on 1st impression is Amazing. Sadly the room we were in was in need of a really good clean , stains on carpets and litter under the wardrobe. Wallpaper peeling, air conditioning not working and cannot open windows. The room was sweltering which let to an uncomfortable stay. Sadly not what we expected from what should have been a treat.
Rachel, 1-night trip

4/10 Fair

The hotel doesn’t have an air con it was too hot in the room. We were not able to sleep well. The first room we got stinks but as soon as we reported it the was replaced immediately.
Consuelo, 3-night trip

6/10 Good

Night at coal exchange

Not the best welcome at reception room nice clean but issue with electrics in room 01 bath massive but water was luke warm stuff in bar was very friendly and helpful great Location
Ceri, 1-night trip

2/10 Poor

Extremely dirty, very disappointed

The room was filthy. Thick dust on the wooden wall panelling. No shower curtain so everything in the bathroom got soaked. Thick dust on the standalone fans which presumably were in the room because the air conditioning was broken. Faeces on the side of the bath which when reported nobody came to clean. And very strange to have a jacuzzi bath in a room for 6 people (unless that is what you’re looking for!)
1-night trip

4/10 Fair

Noisy

We stayed on the same night as a school prom was being held at the hotel. It was an incredibly hot night and the noise from the students that had congregated outside the front of the hotel, was very loud. We returned to the hotel, from the principality stadium, at around 11pm and due to the noise and very ineffective air con unit, we didn’t sleep at all and decided to leave at 2am to drive 2.5 hours home. When we spoke to the guy on reception he apologised for the poor air conditioning and said it was because it was an old hotel. I’m all up for kids celebrating at their end of school prom but not at the expense of the hotel guests who have paid a fai price for an overnight stay. We won’t return to this hotel.
Sarah, 1-night trip

10/10 Exceptional

Loved our stay staff and hotel excellent
lucy, 1-night trip

10/10 Exceptional

Amazing hotel staff, you’re visiting a piece of history.
Apeksha, 1-night trip

10/10 Exceptional

Lovely historical building in convenient location for Mermaid Quay, Millennium Centre etc. lovely room and very helpful staff. Would definitely stay again
Bruce, 1-night trip