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Tughan Hotel

3.0 star property
Family-friendly hotel in Mardin with restaurant and bar/lounge

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Photo gallery for Tughan Hotel

Breakfast, lunch, dinner served; international cuisine, garden views
Breakfast, lunch, dinner served; international cuisine, garden views
Exterior
Breakfast, lunch, dinner served; international cuisine, garden views
Exterior
VIP Access

Reviews

7.2 out of 10
Good
Tughan Hotel, nestled in Artuklu, offers a vibrant getaway with its international cuisine restaurant and daily manager's reception. Enjoy the hotel’s convenient amenities like free WiFi and an art gallery or relax on the sun-kissed terrace.

Popular amenities

  • Bar
  • Airport transfer
  • Connecting rooms available
  • Pet friendly
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Free children's club
  • Free babysitting
  • Free supervised childcare
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

For families (6)

  • Babysitting (free)
  • Children's club (free)
  • Playground on site
  • Stovetop
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is $92
includes taxes & fees
$82 per night
Apr 27 - Apr 28

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | Premium bedding, down comforters, memory foam beds, minibar

Honeymoon Studio Suite

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • City view
  • 700 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Comfort Room, 1 Double Bed

Combined shower/tub, hydromassage showerhead, designer toiletries

Comfort Room, 1 Double Bed

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • Mountain view
  • 431 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Triple Room

Executive Triple Room | Premium bedding, down comforters, memory foam beds, minibar

Executive Triple Room

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • City view
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Family Room

Premium bedding, down comforters, memory foam beds, minibar

Family Room

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Single Room, 1 Bedroom, City View

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Single Room, 1 Bedroom, City View

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • City view
  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double or Twin Room

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • City view
  • 484 sq ft
  • Sleeps 2
  • 2 King Beds

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7.6 out of 10, Good, 106 reviews
The price is $80
includes taxes & fees
$71 per night
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About the neighborhood

Map
1.Cadde Sar Mahallesi No:351 Artuklu, Mardin, 47100

What's nearby

  • Mardin Museum - 3 min walk - 0.3 km
  • Great Mosque of Mardin - 7 min walk - 0.6 km
  • Zinciriye Medresesi - 19 min walk - 1.7 km
  • Mardin Castle - 6 min drive - 4.7 km
  • Kasımiye Medresesi - 7 min drive - 5.4 km

Getting around

  • Mardin (MQM) - 44 min drive
  • Mardin Station - 33 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Artukbey Kahve - ‬3 min walk
  • ‪Abbara Bar - ‬3 min walk
  • ‪Birtat Lahmacun - ‬3 min walk
  • ‪Cercis Murat Konağı - ‬4 min walk
  • ‪Arasta Cafe - ‬1 min walk

About this property

Tughan Hotel

Bring the kids when you stay at Tughan Hotel in Mardin and they can enjoy the free kids' club. For a bite to eat, guests can check out Han Restaurant, which serves international cuisine and is open for breakfast, lunch, and dinner. A bar/lounge and a snack bar/deli are offered, and in-room conveniences include refrigerators and microwaves.

Languages

Arabic, Azerbaijani, Bulgarian, Catalan, Chinese (Mandarin), Croatian, Czech, Dutch, English, Farsi, Filipino, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Ukrainian

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: anytime
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 15
    • Check-out time is 12:30 PM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
DONE

Children

    • Free babysitting
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets stay free (dogs and cats only)
    • Service animals welcome
    • Food and water bowls, off-leash area, and litter boxes available
    • Pet sitting and pet grooming services offered
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices)) and wired internet access in rooms
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • Free daily reception
  • Shared microwave
  • Shared refrigerator
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Grocery/convenience store
  • Children's menu
  • Children's games
  • Toys
  • Art supplies
  • Children's books
  • Musical instruments
  • Baby monitor
  • Baby bath
  • Changing table
  • Bed rails
  • Cabinet locks
  • Corner guards
  • Fireplace gate
  • Pool gate
  • Stair gate
  • Outlet covers
  • Stroller

What to do

  • Shopping
  • Bicycle tour information
  • Bike shuttle
  • Winery tours nearby

Working away

  • Computer station
  • Coworking spaces
  • Conference space (5382 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike shop
  • Bike repair services
  • Bike shuttle
  • Electric bike charging stations
  • Bike cleaning
  • Bike storage
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Mosquito nets
  • Communal living room
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • Arcade/game room
  • Bicycle parking
  • Lockers available
  • Banquet hall
  • Reception hall
  • Traditional architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 30
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 9 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Sign language-capable staff
  • Handrails in hallways
  • Hallway handrail height (inches): 35
  • Handrails in stairways
  • Stairway handrail height (inches): 30
  • Front entrance ramp
  • Wheelchairs available on site
  • Hand-held showerheads
  • Closed captioned TV
  • Fixed shower seat
  • Portable bathtub seat
  • Portable shower seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height bed
  • Low bed height (inches): 20
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 30
  • Grab bar in bathtub
  • Bathtub grab bar height (inches): 30
  • Grab bar in shower
  • Shower grab bar height (inches): 20
  • Bathroom emergency pull cord
  • Transfer shower
  • Accessible bathtub
  • Doorbell and phone notification
  • Vibrating pillow alarm
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance
  • 4 stairs to reach property
  • Hospital bed available
  • Portable hoist available
  • Pool hoist on site
  • Area rugs in room
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Hardwood flooring in room
  • High pile carpet in room

Room amenities

Be entertained

  • Video-game console
  • DVD player
  • 210-inch LCD TV
  • Premium satellite channels
  • First-run movies
  • Netflix
  • Hulu
  • Streaming services
  • Pay movies

Home comfort

  • Air conditioning and heating
  • Ceiling fan
  • Minibar
  • Wet bar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's robes and slippers
  • Iron/ironing board
  • All-in-one washer and dryer
  • Window screens
  • Laundry detergent

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory foam mattress
  • Day bed

What to enjoy

  • In-room massage
  • Balcony or patio
  • Yard
  • Fireplace
  • Individually furnished and decorated
  • Separate dining area
  • Separate sitting area
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Office
  • Free newspapers
  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices)) and free wired internet
  • Smartphone with 5G data speed, unlimited free calls and unlimited data usage
  • Free international and long-distance calls
  • Computer monitor
  • Printer
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Champagne service
  • Meal delivery service
  • Full-sized refrigerator/freezer
  • Freezer
  • Microwave
  • Stovetop
  • Oven
  • Rice cooker
  • Griddle
  • Toaster oven
  • Waffle maker
  • Free bottled water
  • Children's dinnerware
  • Dishwasher
  • Blender
  • Coffee grinder
  • Ice maker
  • Dining table
  • Highchair
  • Kitchen island
  • Lobster/crab pot
  • Mixer
  • Spices
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Eco-friendly cleaning products provided
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Han Restaurant - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open 24 hours.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of TRY 1000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cribs/infant beds are available for TRY 500.0 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche
Mobile payment options include: Alipay, Boost, LINE Pay, Amazon Pay, DANA and DBS PayLah!.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 15457

Also known as

Tughan Hotel Mardin
Tughan Mardin
Tughan Hotel Hotel
Tughan Hotel Mardin
Tughan Hotel Hotel Mardin

Frequently asked questions

Are pets allowed at Tughan Hotel?

Yes, cats and dogs stay free. Dog exercise areas, pet-sitting services, and grooming services are available.

Is airport shuttle service offered by Tughan Hotel?

Yes, an airport shuttle is available. The charge is TRY 1000 per vehicle one-way.

What are the check-in and check-out times at Tughan Hotel?

Check-in start time: noon; Check-in end time: anytime. Check-out time is 12:30 PM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Tughan Hotel and nearby?

Tughan Hotel has an arcade.

Are there restaurants at or near Tughan Hotel?

Yes, Han Restaurant offers alfresco dining, international cuisine, and garden views.

Does Tughan Hotel have any outdoor private spaces?

Yes, every room features a balcony or patio and a yard.

What's the area around Tughan Hotel like?

Tughan Hotel is a short 3-minute walk from Mardin Museum and 7 minutes' walk from Great Mosque of Mardin.

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Tughan Hotel Reviews

Reviews

7.2

Good

7.2/10

Cleanliness

7.4/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Live music
Breakfast
Food
View
Family friendly
Bathroom
Restaurant

Reviews

4/10 Fair

Would not come back again

÷ Nothing was as described and for everything we mentioned they said it was not them who had put the wrong information and that it was hotels.com fault. No parking on spot included and we had to pay to park far away from the hotel. The family room did not have the amount of bed described so we got given a bent sparebed instead. No welcome drink or suprise for the kids as mentioned. Did not see anything to make it a kid friendly hotel. Dirty shower. Loud music until 24.00. Reseptionist more busy playing games and in the morning he was sleeping on a chair in the hallway and my husband had to wake him two times. We just left without having breakfast in the morning. + Very good location and beautiful view from the room. Nice building. We have visited old Mardin before and stayed in another two hotels. We will not come back to this hotel if we visit again.
1-night trip

8/10 Very good

hotel's next door cafe? store was very noisy...i think this problem is depends on the room. but hotel's service and condition was good.
YONGSU, 1-night trip

2/10 Poor

Disappointed

unfortunately, my experience was far from pleasant. Firstly, the pictures did not match the reality of the room I was given. Even there was no shampoo provided and bathroom was not tiidy and clean, which is a basic amenity one would expect. Additionally, the air-conditioning system was unreliable and did not function properly, making the room uncomfortable. Parking was a headache with limited spaces and poor management. Overall, I do not recommend staying here.
ISMAEL, 1-night trip

2/10 Poor

There was black mould growing on the walls underneath peeling wallpaper. The roof leaked. Tv did not work,fridge stopped working, no coat hangers,no mattress protector no top sheet on bed,water took 15mins to come out of the tap i timed it then 10 mins to get hot.
Patric, 1-night trip

6/10 Good

Good location

In first time when I was getting there to check in. I was waiting for 30 minutes in front of the door. Because no body there to check in. The final the man who came and the face sleep. Also, I paid the parking, but the actual I had a free valet, but he didn't earn to me only said need to pay.
Ahmed, 1-night trip

4/10 Fair

We spent four nights there. When we arrived we found out that they gave our room to another customer. The room that they provide us later was very noisy, and we literally couldn’t sleep at all! The toilet flashing and the bathroom door had issues. Also, when we asked about washing our clothing they said a price which was much higher than the amount that I pay even at the US.
Azad, 4-night trip

6/10 Good

Not recommended

The hotel's building and lobby look very fancy but the room we got was not very nice. It was not very clean, we didn't have any toiletries, and there was a used small bottle of shampoo still in the shower. Unless you get the luxury suite, the view you get is to the street, not the Mesopotamian valley. On the second day, we didn't have hot water in the shower, we came during winter, the temperature was around 0°C (32 fahrenheit), so it is unacceptable to have a cold shower in this weather. We asked the reception about it, they said they had fixed it already, so I went and take a shower, but the water was barely lukewarm, it was not fixed for another day. The breakfast included is not good. The food is not really tasty and the organization of it is very poor. It is also not very clean. The dirty dishes from previous guests were lying around for ages. We arrived and there was 1 boiled egg left (we didn't arrive at the end of the breakfast), we asked for more eggs, they said they would bring. We finished eating, and we never received the eggs. The next day we decided to go somewhere else for breakfast, because we were so disappointed from the morning before. Smoking is allowed everywhere in the hotel, so there is a constant smell of cigarette everywhere
Eyup Fazli, 2-night trip

8/10 Very good

Otel konum olarak çok iyi yerde. Otoparkı yok bu ciddi sıkıntı ve otel önünde durulamıyor. Kaldığımız oda caddeye baktığı için çok gürültülüydü. Oda temizliğinden emin değilim ve bir koku vardı. Kahvaltı ortalamanın altında.
evrim, 1-night trip

8/10 Very good

Çalışanlar sıcak kanlıydı. Otelin konumu çok iyiydi. Temizlik iyiydi.
Korcan, 1-night trip

2/10 Poor

Caner, 3-night trip

10/10 Exceptional

Senol, 2-night trip

2/10 Poor

1-night trip

4/10 Fair

Otelin konumu dışında hiçbir iyi tarafı yok. Otoparkımız var denilmesine rağmen yokmuş civardaki kapalı otoparka yönlendirdiler. Civarda park yeri olmadığı için oraya mecbur kalıyorsunuz ve gerçekten pahalı. Tuvaleti çok kötü kokuyor ve tavanı akıyor. Yatakların ortası çökmüş böyle bir konumda bu fiyata biraz daha özenli odalar beklerdik beklentimiz düşük olmasına rağmen hayal kırıklığına uğrattı.
2-night trip

6/10 Good

DOGUS, 1-night trip

4/10 Fair

Ahmet, 1-night trip

2/10 Poor

Çok kötü

1-night trip

8/10 Very good

Emrah, 3-night trip

10/10 Exceptional

Olgu Berç, 2-night trip

10/10 Exceptional

Mehmet, 1-night trip

8/10 Very good

enfal, 2-night trip

6/10 Good

Mesut, 1-night trip

10/10 Exceptional

Valla yer konum ve odalar güzeldi fakat odalardaki yatak konforu çok kötüydü yatak berbattı
Umut, 1-night trip

6/10 Good

Kürsat, 1-night trip

2/10 Poor

CANAN, 1-night trip

2/10 Poor

FARE dahil konsept

Hotel falan değil. Sakın gitmeyin. Böyle bir kepazelik görmedim. - Gece yarısı saat 12 ye kadar hem teras hem hotel içi bangır bangır müzik uyuyamıyorsunuz. - hijyen asla yok. Yatakları rahat değil. - Hotelin en güzel balayı suiti diye sattıkları odada kalmama rağmen FARE yanlış duymadınız FAREyle uyandım yatağımın dibinde.
Mehmet Hanifi, 2-night trip