Took very long to check us in. We reached the hotel at about 8.30pm and had to wait till 9pm. They kept asking us which website we booked from, and said they can't seem to retrieve our booking. We then decided to head out for dinner first while they settle the check-in, but upon our return at 12am, they were still not ready and wanted to charge us the walk-in rate when we clearly have the price listed on our booking confirmation which we have handed over to them!
Upon check-in, the shower had no hot water and had to ask the front desk to turn on the heater as we're unable to do so from the room. Even after the front desk turned on the heater, we were told we have to wait for 15-20 minutes before the water would warm up. However, even after waiting for 15-20 minutes, the water was still cold!
No tea/coffee or water boiler at all. Only 2 bottles of water provided.
Only good things are the location of the hotel and its aesthetics.