Our stay at this hotel was a mix of thoughtful touches and frustrating issues. On the positive side, the hotel was well-maintained, and the staff was incredibly warm and helpful. Perks like complimentary late-night ramen, morning coffee, daily room turnover, and the provision of soft cotton pajamas and fresh socks each day made the stay feel special. The location was excellent—close to public transport, shopping, and great food options.
However, several drawbacks impacted our experience. We found hair in and around the bed multiple times, and the vents were visibly dusty, which was difficult given our allergies. The pillows were extremely firm—so uncomfortable that I stopped using them. The room also lacked practical features like towel hooks, making it awkward to dry wet items.
We were also surprised to learn at check-in that the hotel wasn’t tattoo-friendly, something that wasn’t disclosed during booking. Lastly, while the tatami floors were beautiful, the shoe removal area in the lobby was often congested, with limited seating and long wait times just to pass through.
Overall, not the worst stay we’ve had—but certainly not the best. With improvements in cleanliness and communication, this could be a great hotel. Unfortunately, we won’t be returning.