I had received a call from Hotel reception on 7pm, and ask me what time can I check in, after that, he told me that if I not check in again, they would like to rent the room that I booked to other customer. For what reason, they can rent the room to other since I had made a full payment to hotels.com? Finally, when I arrived on 9pm and ready for check in, I saw the receptionist is just wear a T-shirt, short pant and slipper, without a formal uniform. Then, the receptionist told me that my room had checked in by other. Few minutes later, the receptionist only told me is his mistake because the room that I booked already check-in by other. I just wondering why such of problem will happened in this hotel, it was a serious problem.