The Lerryn is a family-run hotel with all that entails, both positive and negative. And there is a lot to like. The hotel is clean, fresh and modern (a substantial revamp in 2014, I believe) with few rough edges. The room had a homely quality that you won't find in a corporate behemoth, and any minor signs of wear were perfectly acceptable. The bed was comfy, the furniture perfectly functional, and the cleaning was excellent. Downstairs, the honesty-based bar was refreshing, and the dining room was very smart. The breakfast was excellent, with particularly fine bacon. So, why the missing fifth star? The devil, as ever, is in the details. Arriving on a gloomy, rainy evening, I found a locked front door and a sign to ring the bell. Ringing the obvious doorbell on the right elicited no response, but after 5 minutes, I spotted the somewhat camouflaged doorbell to the left, which resulted in a pleasant but oily (as in engine oil) young son allowing me entry. We then had a panic as my room keys were missing from the front desk. After a phone call with Dad, we went up to the room to find the keys still in the door. Unfortunately, you don't get a second chance at a first impression. Later in the stay, I had a blown bulb in the bedlight that needed a special order bulb (?), a coffee machine in the room that needed descaling to use and no clear information pack on arrival. All small potatoes, but enough to miss perfection. However, I can definitely recommend the Lerryn for your stay.