The Friday and Saturday service desk reps were great. However, the room air conditioner and room telephone didn't work despite the maintenance person's attempt to fix them, TV apps like Netflix didn't work because the internet service was poor, so I had to walk down to the front desk, and there was no soap in the shower dispenser. Plus, I tried to use a food voucher on Saturday at 9:30 am, but they ran out of the sandwiches I wanted and didn't offer a reasonable substitute or compensation.