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Hotel Playa Caracol

4.0 star property
Beachfront hotel with spa, near Mocambo Beach

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Photo gallery for Hotel Playa Caracol

Outdoor pool, pool umbrellas, sun loungers
Meeting facility
Children's play area - indoor
Coffee shop
Garden
Mocambo Beach and Plaza Las Americas Shopping Mall are just steps away from Hotel Playa Caracol, where a warm beachfront welcome awaits. Bask in the sun on sun loungers or indulge in a rejuvenating spa treatment at this upscale hotel.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Laundry facilities
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Children's pool
  • Room service
  • Business center
  • Meeting rooms

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Television
  • Garden

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

8.2 out of 10
Very good
(20 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Blackout drapes/curtains
Premium bedding
Shower/tub combination
Private bathroom
Free bottled water
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Blackout drapes/curtains
Premium bedding
Shower/tub combination
Private bathroom
Free bottled water
  • 172 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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The price is $81
$68 nightly
$81 total
Total includes taxes and fees
Aug 31 - Sep 1
Ramada Plaza by Wyndham Veracruz Boca del Rio
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About the neighborhood

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293

What's nearby

  • Mocambo Beach - 8 min walk - 0.8 km
  • Plaza Las Americas Shopping Mall - 13 min walk - 1.2 km
  • World Trade Center Veracruz - 14 min walk - 1.2 km
  • Andamar Lifestyle Center - 14 min walk - 1.2 km
  • Foro Boca - 4 min drive - 3.7 km

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 21 min drive
  • Veracruz Central Station - 23 min drive

Restaurants

  • ‪Villa Rica - ‬1 min walk
  • ‪Xkatlén - ‬1 min walk
  • ‪Benedetti's Pizza - ‬8 min walk
  • ‪El Tilingo Lingo - ‬4 min walk
  • ‪Gandara - Restaurante-Bar - ‬3 min walk

About this property

Hotel Playa Caracol

At Hotel Playa Caracol, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute walk of Mocambo Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and body treatments. La Villa del Pescador serves Regional cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a fitness center, and a children's pool are other highlights. Fellow travelers say good things about the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 39 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground

What to do

  • On the beach

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Beach sun loungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Crib/infant bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures.

Dining

La Villa del Pescador - This family restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for MXN 350.00 per night
  • Rollaway beds are available for MXN 350.00 per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

Does Hotel Playa Caracol offer free cancellation for a full refund?

Yes, Hotel Playa Caracol does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Playa Caracol?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel Playa Caracol?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Playa Caracol?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Hotel Playa Caracol?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Hotel Playa Caracol?

No, this hotel doesn't have a casino, but Casino Codere Boca del Río (2-min drive) and Big Bola Casino (4-min drive) are both nearby.

What is there to do at Hotel Playa Caracol and nearby?

Hotel Playa Caracol has a spa and an outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Hotel Playa Caracol?

Yes, La Villa del Pescador offers Regional cuisine.

Does Hotel Playa Caracol have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Playa Caracol like?

Hotel Playa Caracol is a short 9-minute walk from Mocambo Beach and 14 minutes' walk from Plaza Las Americas Shopping Mall.

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Hotel Playa Caracol Reviews

Reviews

8.2

Very Good

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Beach
Location
Service staff

What guests liked

  • The property's beach access was perfect, close to multiple restaurants and stores, and offered stunning views. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

It was lovely! It cost less than hotels with fewer amenities. I'll definitely stay again! -
Lori, 1-night trip

10/10 Excellent

Excelente
Juan, 3-night trip

8/10 Good

It was nice and clean place, pillows were too hard, place is far from main places

10/10 Excellent

Great Stay

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Moises, 1-night trip

8/10 Good

The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Patricia E, 3-night trip

10/10 Excellent

Everything was ok
Barbara, 3-night trip

10/10 Excellent

The room wasexactly like the picture, very clean. The view to the beach was great.
Rosario, 2-night trip

8/10 Good

Great for families.

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Eva, 6-night trip

8/10 Good

Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Charlee, 1-night trip

10/10 Excellent

We loved it here! You can’t beat the location and price. The pool was gorgeous and the access to the beach was amazing. We will definitely be back. The food at the restaurant was definitely expensive but we ate there a few times for the convenience and everything was very good. We especially loved ordering margaritas by the beach. Really nice staff. The rooms were very simple but we loved the updated shower and bath. We slept great. There was an event one night but we enjoyed the music. Great hotel for the price and location!
Dustin, 4-night trip

8/10 Good

The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Andrew, 1-night trip

8/10 Good

mosquitoes in the room

6/10 Okay

Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Alonso, 1-night trip

6/10 Okay

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
arturo, 8-night trip

4/10 Poor

They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Jacqueline, 2-night trip

4/10 Poor

Nunca tuve wi-fi, el control del a/c no era el adecuado y el de la tv no funcionaba bien, las paredes de la habitacion recien resanadas y sin pintar
ender, 3-night trip

8/10 Good

Mejorar el mantenimiento de la alberca y la comida
Barbie, 1-night trip

6/10 Okay

Esta muy bien ubicado, el trato del personal es amable. Tiene que mejorar en su limpieza en alberca y fumigación de cuartos.
Jorge Eduardo de la Cruz, 3-night trip

8/10 Good

Es un buen lugar, pequeño pero adecuado a las necesidades, el personal atento y en general con buena atención al cliente. De repente hay que esperar en recepción pero fuera de eso todo bien
Luis, 2-night trip

10/10 Excellent

Es un hotel con una vista padrisima, con servicios basicos buenos y con playa propia.
Araceli, 2-night trip

10/10 Excellent

lidia, 2-night trip

8/10 Good

La vista al mar
Celina I Ortiz, 2-night trip

6/10 Okay

Las habitaciones estan limpias al igual que las albercas, pero la comida es muy mala y el servicio no es tan bueno
Alejandra, 2-night trip

2/10 Terrible

No tienen mi reservación, reservé 2 noches no pude llegar a la primera y vendieron mi habitación,porque no llegué a la primera noche a pesar de que les envié email para modificar la reservación y ustedes no pudieron hacer ninguna modificación y me cobraron las 2 noches
Zuguey, 2-night trip

6/10 Okay

Cesar, 3-night trip