Our stay at the Minzifa was fantastic. We arrived in Bukhara at 9am, and I called and asked if we could have an early check-in, and they agreed, even though I hadn't made pre-arrangements. I also asked if we could have breakfast on check-in day since we were leaving early the next day as well, and they had a wonderful breakfast ready for us when we arrived. Because I asked for an early check-in, they gave us a different room than what I had reserved on hotels.com, so I asked if we could have the room I reserved, and they let us move out and check into that room when the guests vacated it. Everything that we inquired about they bent over backwards to help us with. Customer service is superb at the Minzifa and the staff are all extremely friendly. Its in a great location, right in the Old City, in close proximity to the main square. The ambience is amazing. There was a private courtyard off our room, and we were able to sit outside at night on carved wooden benches - very romantic. The decor is modeled after the traditional Uzbek style of the 1800's - with "noksh" painting on the walls, and carved wood on the ceilings. The bed covers and curtains are all made from ikat/adras material. All was very lovely and something you won't experience anywhere outside of Bukhara. I highly recommend the Minzifa - you will enjoy your time there!