We booked a superior double room for my birthday and paid extra for this and on arrival we were given a standard room with no refund offered and discovered that the hotel doesn't actually have superior rooms so please be aware of this when booking, it is a scam for the hotel to make money. Another way this hotel makes money is by charging hotel guests 12.50 euros each to use the pool/spa. The hotel is brand new so clean, but it turned out to be more like Fawlty Towers when we discovered all the things that didn't work properly ie heating system, hot water, TVs, safes,coffee machines, lights and shower doors that don't close. All these defects were reported to grumpy reception staff and not resolved during our 3 night stay. The hotel is too far from the village to walk in the winter with snow on the ground, although there is a shuttle bus, but only holds 8 people so quite often you would have to wait for it to come back for us if it was full. A gin and tonic in the hotel bar is 13 euros, but only 5 euros in the village and the portion sizes at dinner are tiny and leave you still hungry.