We experienced friendly and timely shuttle service, which was a huge plus!! The hotel and room was very clean and staff were great. They served a nice breakfast in the am, and staff kept the brunch area cleaned and well-stocked. There were essentially two pillow options, one hard and one soft, (great to have a choice) but they still didn’t quite fit the bill for me. The mattress did have a slight dip in my side. Nevertheless, overall, I highly recommend this hotel!!