I wanted to take a moment to express my sincere appreciation for the wonderful experience I had during my recent stay at Mahona Hotel. From the moment we arrived, the staff was exceptionally warm, attentive, and welcoming, which made our visit truly memorable.
That said, I’d like to share a concern that I’ve taken time to thoughtfully reflect on before writing a review
My daughter and I were away for the day on an excursion. That morning during breakfast, I was asked if we would like room service, and I agreed. I had been storing my cash in a pocket of my backpack, as I was unable to figure out how to use the black lockbox provided in the closet. Because of this, I had been diligently keeping track of my funds each day.
Since the excursion was prepaid and mostly spent at the beach, I didn’t take any cash with me. However, upon returning that evening and going to retrieve money to tip our driver, I noticed that $40 USD and a 2,000 peso bill were missing. I immediately turned the backpack inside out and thoroughly searched all possible locations, but the money was nowhere to be found.
This unfortunate incident affected my travel budget, as I had allocated a specific amount of cash for each day. Out of caution, I declined room service for the rest of the trip, which did impact the comfort of our stay—especially after multiple beach days that naturally left sand behind in the room.
Despite this issue, I want to emphasize that everything else about our experience at M
