We stayed in Aloft many times, and all together I like those hotels, and the smart layout of their rooms, so I was very surprised to experience what we experienced in Aloft East Louisville. The room was wore out, furniture had scratches in the surface, but that wasn’t the reason for negative opinion. We left a blanket behind, and called the hotel right after we left, we were told to call the next morning, so we did, spoke to a lady, she never called back, we left a few messages - no response, nothing!!