In the heart of Downtown Grand Rapids, CityFlatsHotel - Grand Rapids, Ascend Hotel Collection offers a vibrant retreat. Enjoy a cup of coffee from the on-site cafe or unwind with spa services like manicures and pedicures. With in-room WiFi and helpful staff nearby, this boutique hotel near Van Andel Arena is perfect for relaxation.
DeVos Place Convention Center - 8 min walk - 0.7 km
DeVos Performance Hall - 8 min walk - 0.7 km
Getting around
Gerald R. Ford International Airport (GRR) - 21 min drive
Grand Rapids Station - 14 min walk
Restaurants
Uccello's Ristorante, Pizzeria & Sports Lounge - 2 min walk
Buffalo Wild Wings - 3 min walk
Brick and Porter - 1 min walk
Apartment Lounge - 4 min walk
Garden District - 1 min walk
About this property
CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel
At CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel, you'll be just a 5-minute drive from Van Andel Arena and John Ball Zoo. Guests indulge in mani/pedis, then grab a bite to eat at the coffee shop/cafe. This boutique hotel also features a bar/lounge, a 24-hour fitness center, and a snack bar/deli. The comfortable beds and helpful staff get great marks from fellow travelers.
At a glance
DONE
Hotel size
48 rooms
Arranged over 5 floors
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21
Check-out time is 11 AM
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (USD 24.00 per night)
Offsite parking within 400 ft (USD 24.00 per night)
Street parking available
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Shared microwave
Room service (limited hours)
Snack bar/deli
Working away
2 meeting rooms
Services
24-hour front desk
Hair salon
Luggage storage
Wedding services
Romance packages
Facilities
2 buildings/towers
Built in 2011
Safe-deposit box at front desk
Television in common areas
24-hour fitness center
Spa services
Banquet hall
Accessibility
Braille/raised signage
Elevator
Room amenities
Be entertained
Flat-screen television
Premium satellite channels
Home comfort
Air conditioning
Iron/ironing board
Sleep well
Free crib/infant bed
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Shower only
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Desk chair
More
Daily housekeeping
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include manicures and pedicures.
Dining
CitySen Lounge - Onsite restaurant.
Fees & policies
Parking
Self parking costs USD 24.00 per night
Parking is available nearby and costs USD 24.00 per night (400 ft away)
Policies
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Also known as
CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel
Frequently asked questions
Does CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel offer free cancellation for a full refund?
Yes, CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel?
Yes. Self parking costs USD 24.00 per night.
What are the check-in and check-out times at CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel and nearby?
CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel has a 24-hour fitness center and spa services.
Are there restaurants at or near CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel?
Yes, there's an onsite restaurant, CitySen Lounge.
What's the area around CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel like?
CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel is in Downtown Grand Rapids, a short 4-minute walk from Van Andel Arena and 5 minutes' walk from Grand Rapids Art Museum. Travelers say that the hotel is in a great location.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
7.8
Amenities
9.0
Staff & service
8.6
Property conditions & facilities
Popular mentions
Room
Bed
Service staff
Location
Parking
Restaurant
Bar
Elevator
Bathroom
Shower
Reviews
Verified
10/10 Exceptional
Mar 5, 2026
We've stayed here a couple of times over the years. You just can't beat the location for lodging after events. Check-in was seamless and Grady was very helpful answering our questions. We'll be back next time we come to GR for sure.
Jennifer
Jennifer, 1-night trip
Verified
10/10 Exceptional
Jan 6, 2026
So many options for dining and easy to walk around
Arthur
Arthur, 2-night trip
Verified
10/10 Exceptional
Feb 28, 2026
Beautiful clean room. Staff were all very friendly from helping with parking to giving directions and checking in. Great restaurant and bar service
Sarah
Sarah, 1-night trip
Verified
10/10 Exceptional
Dec 8, 2025
Clean room, staff was nice, good location
McKenzie
McKenzie, 1-night trip
Verified
10/10 Exceptional
Jan 29, 2026
Staff was very courteous and helpful
Jerry
Jerry, 1-night trip
Verified
8/10 Very good
Nov 19, 2025
Rooms are clean, and this is a great location.
JERRAD
JERRAD, 1-night trip
Verified
10/10 Exceptional
Dec 13, 2025
Extremely great stay!!!! Bed was the most comfortable bed ever!!!! Will definitely stay there again.
Sarah
Sarah, 1-night trip
Verified
10/10 Exceptional
Dec 16, 2025
Perfect location. Rooms were nice.
Melissa
Melissa, 1-night trip
Verified
10/10 Exceptional
Jan 4, 2026
Check-in was pleasant and efficient. Room was very clean. Hotel is in a great location, centrally located to activities and restaurants.
Katie
Katie, 1-night trip
Verified
10/10 Exceptional
Jan 25, 2026
Everyone is so friendly and hepful! The lobby bar happy hour was fantastic the food was so fresh. We tried all the happy hour menu food items absolutely delicious.
jaimie
jaimie, 1-night trip
Verified
8/10 Very good
Jan 20, 2026
Clean, will equipped rooms. Helpful staff.
Louise
Louise, 1-night trip
Verified
8/10 Very good
Jan 7, 2026
Friendly staff
Betsy
Betsy, 1-night trip
Verified
8/10 Very good
Feb 9, 2026
Staff was great! Room could have used a bit more attention.
Vanessa
Vanessa, 1-night trip
Verified
10/10 Exceptional
Feb 1, 2026
Very clean. Friendly and helpful staff. Central to downtown events.
Michelle
Michelle, 1-night trip
Verified
10/10 Exceptional
Dec 5, 2025
Street parking in front of the hotel was very affordable and easy to pay using phone app
Great location!
Super fun getaway
Sylvie
Sylvie, 1-night trip
Verified
6/10 Good
Nov 10, 2025
Room was clean, very small, staff were very friendly
Sandra
Sandra, 1-night trip
Verified
10/10 Exceptional
Oct 3, 2025
Staff was great, enjoyed happy hour drinks and snacks. Great location.
Catherine
Catherine, 1-night trip
Verified
10/10 Exceptional
Sep 18, 2025
Convenient, clean and the staff was absolutely wonderful
Andrew
Andrew, 2-night trip
Verified
8/10 Very good
Sep 27, 2025
Convenient to shows and dining
Jamie
Jamie, 1-night trip
Verified
10/10 Exceptional
Oct 20, 2025
A great spot in downtown
Howard
Howard, 1-night trip
Verified
10/10 Exceptional
Oct 25, 2025
The front desk staff was extremely friendly, personable and attentive to needs and questions both about the room and the area.
Ellen
Ellen, 2-night trip
Verified
10/10 Exceptional
Oct 25, 2025
Very clean, lots of space. Great location.
Reuben
Reuben, 1-night trip
Verified
8/10 Very good
Sep 21, 2025
The beds were so comfortable
Karen
Karen, 1-night trip
Verified
10/10 Exceptional
Oct 21, 2025
Great downtown location with fabulous dinner all around. Highly recommend.
Gina
Gina, 1-night trip
Verified
10/10 Exceptional
Nov 3, 2025
We loved our room. The bed was extremely comfortable! We loved how close the hotel was to all of our favorite places and parking was free on Sunday.
The staff was very friendly and accommodating too.