We booked online, and when we got there, it took 20 minutes to get checked in, because there was something wrong with both computers (the one at the desk and the one in the office). Tech breaks sometimes, which I understand, but it was really late, we were really tired, and it seemed like it took a long time for the person doing check in to give up on the computers, call someone else, and come up with a way to get us a key (which meant filling out some documents on paper with our credit card info, which I wasn't thrilled about, but I just wanted to go to bed at that point). Otherwise, the stay was fine.