In the heart of Downtown Cancun, Grand City Hotel - Near Market 28 offers a tranquil retreat with lush gardens. Stay connected with in-room WiFi and enjoy an outdoor pool or explore nearby Plaza 28 and Plaza Las Americas. With a front-desk safe, tour/ticket assistance, and concierge services on hand, guests appreciate the helpful staff.
Benito Juarez Municipal Building - 11 min walk - 1.0 km
Plaza Las Americas - 14 min walk - 1.2 km
Puerto Cancun Marina Town Center - 5 min drive - 3.2 km
Getting around
Cancun Intl. Airport (CUN) - 17 min drive
Restaurants
Vips - 6 min walk
Las Tostadillas del Mar - 3 min walk
Hong Kong Restaurante - 6 min walk
Las Originales Carnes en su Jugo - 4 min walk
La Flauteria de Cancun - 4 min walk
About this property
Grand City Hotel - Near Market 28
Grand City Hotel - Near Market 28 puts you just a 5-minute drive from Plaza 28 and Plaza Las Americas. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. Also, Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez are within a short drive. Fellow travelers say great things about the helpful staff.
Languages
English, Spanish
At a glance
DONE
Hotel size
18 rooms
DONE
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite parking available only on request
Free onsite self parking
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Room service (limited hours)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Facilities
Safe-deposit box at front desk
Garden
An outdoor pool
Accessibility
Upper floors accessible by stairs only
Room amenities
Be entertained
LCD television
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
Microwave
Free bottled water
Cookware, dishes, and utensils
More
Daily housekeeping
In-room safe
Fees & policies
Parking
Guests must contact this property in advance to reserve onsite parking
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Grand City Hotel Cancun
Grand City Hotel
Grand City Cancun
Frequently asked questions
Does Grand City Hotel - Near Market 28 offer free cancellation for a full refund?
Yes, Grand City Hotel - Near Market 28 does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand City Hotel - Near Market 28?
Yes, there's an outdoor pool.
Are pets allowed at Grand City Hotel - Near Market 28?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand City Hotel - Near Market 28?
Yes, there's free self parking.
What are the check-in and check-out times at Grand City Hotel - Near Market 28?
Check-in start time: 3 PM; Check-in end time: 11:30 PM. Check-out time is noon.
Is there an onsite casino at Grand City Hotel - Near Market 28?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (2-min drive) and Dubai Palace Casino (3-min drive) are both nearby.
What is there to do at Grand City Hotel - Near Market 28 and nearby?
Grand City Hotel - Near Market 28 has an outdoor pool and a garden.
What's the area around Grand City Hotel - Near Market 28 like?
Grand City Hotel - Near Market 28 is in Downtown Cancun, a short 7-minute walk from Plaza 28 and 18 minutes' walk from Plaza Las Americas.
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Grand City Hotel - Near Market 28 Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Popular mentions
Service staff
Room
Bar
Location
Restaurant
Amenities
Bed
Supermarkets
Building
Cafes
Reviews
10/10
Affordable price, great service!
Verified traveler
4-night trip
10/10
Staff was nice and very clean
Sandra
1-night trip
8/10
Ive stayed here many times, the staff are super friendly, the rooms huge and its very convenient having microwave, fridge free water and the little seating terrace outside room 207. Easy to walk to walmart and the bus stops. Parts look a bit tired now sadly and the wifi doesnt work well in the rooms. The pool area is lovely,good value short stay
Clare
2-night trip
10/10
A nice place to stay in
Hamza
1-night trip
10/10
Customer service was excellent and very helpful. Great location for a New Year's eve celebration of sorts, and short walking distance to Oxxo and good restaurants. Easy access to bus that takes you to the beaches. We had a great time. The only problem is there is no sink appropriate for washing dishes. Suitable only for a short stay. Great price for the value.
Ella
2-night trip
10/10
Great Friendly Staff, Pool, Clean ROOM Hotel, Good Breakfast.
Raymond Josue
5-night trip
10/10
I loved the stay
Jiyoung
1-night trip
8/10
Clean, helpful staff and access to places I want to go to
Maria Gisela Mercado
3-night trip
10/10
It’s a hidden gem. My daughter and I truly enjoyed our stay it was nice and quiet.
Tanisha
8-night trip
6/10
The location is great but the hotel it self is outdated and the room clean should have improve. I was had skin reaction after sleep one night. I have to ask for clean bed sheet and towel. There is one bar just two blocks away and they are running loud music till midnight.
Verified traveler
2-night trip
4/10
The toilets smelled really bad and was not very clean. The rooms smelled bad as well
samanwaya
1-night trip
10/10
Clean handy to amenities friendly staff 😀
Jesse G
10/10
Excellent service
Laura S
4-night trip
10/10
The chef Karime was excellent and extremely accommodating.. the staff immediately responded to questions about distances and what was nearby and how to access it. Candy, Aracely, Dora, Aisela, Ana , Francisco and Alvaro kept us all functioning (tv and all else)and made our stay here rewarding and memorable It was a great stay!
gilbert
21-night trip
10/10
The whole feel was like a quaint oasis.With the courtyard and cafe in
the middle surrounded by the rooms.We felt very safe .
Pamela
7-night trip
10/10
Decided to stay an extra night in Cancun and this small hotel was perfect! Centrally located, facilities were great! Staff was friendly and accommodating. Bar next door was a lot of fun and had live entertainment. Only downside was alcohol is not allowed in the pool area.
Verified traveler
1-night trip
2/10
Food
Miguel Angel
8/10
I loved the room. Large closet with built in drawers and safe, for valuables. Large shower, only, was perfect for me. Large extra living area for work and kitchenette. Plus, lots of windows!
The location was great for participating in local activities.
The only regret for me, was not getting to try the hotel restaurant due to no hours of operation printed on the menu.
Lee Lowry
3-night trip
8/10
The rooms were spacious, the property look good with the exception that they are under construction and fail to mention it. The bed sheets were not changed every day and the cleaning person just limit to pick up the big stuff and make the beds. The staff was very polite, friendly and very helpful.
Patricio
4-night trip
6/10
Likes
Staff is very friendly and accommodating.
Very close to many restaurants, supermarkets, public transportation and medical center and pharmacy.
Dislikes
There is a bar next door that plays until at least 2am.
Hitel is very old with damaged furniture and blue towels. What ever happened to hotel white towels.
Not many tours will pick you up at this location since it is off the main strip.
Patrick
8-night trip
2/10
When checking in we were told NO alcohol allowed on the premises. Not even in our room. The bar next to the pool in the photos, was gone. Replaced by a vending machine.
The first day we were woken by demolition work happening in a nearby room.
This hotel is being remodelled.
No one notified us or warned us. We are on vacation and the whole week was noisy, distuptive and unrelaxing.
Day 1 - a 2 inch centipede came up the shower drain during a shower.
Day 2 - one of the construction workers walked into our room unannounced. Just opened the door and walked in. Apologozed and left.
Day 3 - water shut off for over an hour in thr afternoon. Wifi in room kept dropping. In the evening some guests were drinking and smoking next to the pool. The rules seem to change depending on the staff on duty.
Day 4 - Electricity shut off for 2hrs in the evening, for 4 to 6pm. Was given 5 min notice. Wifi dropped all night. TV only works with wifi so it took down the TV.
Day 5 - woke up to more demolition. Check out was smooth.
Some staff were very nice and accomodating. Others were quiet and never spoke to us beyond the odd nod hello.
Location is great for walking around and exploring DT Cancun. Bar next door is loud at night but tolerable from our room. Pool was ok. Amenities were severly lacking.
Maybe after they remodel it will be nicer but I REALLY dont appreciate not be warned of the construction. This really effected our vacation.
Amanda
5-night trip
10/10
Miguel
2-night trip
10/10
Carlos
1-night trip
10/10
My friends and I stayed a couple of nights at this hotel while exploring the areas around Cancun. Great value for money, at a nice location in downtown Cancun!