Does Fletcher Wellness - Hotel Leiden offer free cancellation for a full refund?

Yes, Fletcher Wellness - Hotel Leiden does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Fletcher Wellness - Hotel Leiden?

Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 9:30 AM.

Are pets allowed at Fletcher Wellness - Hotel Leiden?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Fletcher Wellness - Hotel Leiden?

Yes. Self parking costs EUR 17.50 per day.

What are the check-in and check-out times at Fletcher Wellness - Hotel Leiden?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Fletcher Wellness - Hotel Leiden?

No, this hotel doesn't have a casino, but Holland Casino Scheveningen (20-min drive) is nearby.

What is there to do at Fletcher Wellness - Hotel Leiden and nearby?

Fletcher Wellness - Hotel Leiden has a spa and an indoor pool, as well as a steam room.

Are there restaurants at or near Fletcher Wellness - Hotel Leiden?

Yes, there's an onsite restaurant, Restaurant Twelve.

What's the area around Fletcher Wellness - Hotel Leiden like?

Fletcher Wellness - Hotel Leiden is in the heart of Leiden, a short 2-minute walk from Leiden Central Station and 16 minutes' walk from Hortus Botanicus. Travelers say this hotel is in a good location.

Fletcher Wellness - Hotel Leiden, The Hague: Hotel Reviews, Rooms & Prices

6/10 Good

Nov 17, 2025

Nice side room and appreciated the seating area and fridge in the room. Good selection of foods at breakfast and lovely service from the staff.

Stephanie, 2-night trip

10/10 Exceptional

May 6, 2025

Excellent spa

kevin, 3-night trip

10/10 Exceptional

May 21, 2025

Great location for Leiden and other cities when travelling by train. The hotel met our needs including a great breakfast.

Christopher, 5-night trip

10/10 Exceptional

Jun 19, 2025

Great location. Right on Central station. Great view of the city from the room. Friendly and helpful staff.

Dave, 3-night trip

8/10 Very good

Jun 19, 2025

book style of room not available, this was compensated with free breakfast buffet each morning, bed was lumpy, for the rest was a good stay and the staff were friendly and attentive.

Jeroen, 4-night trip

10/10 Exceptional

Jul 7, 2024

Comfortable and great stay!

1-night trip

8/10 Very good

Mar 16, 2025

Great location. Lovely pool but beware that it is only open to hotel guests between 08:00-09:30 each day before the spa sessions open. Note spa sessions are fully naked.

Emma, 2-night trip

8/10 Very good

Nov 3, 2023

enjoyed my stay. Only negative is that wish the pool was open longer hours for guests

ken, 4-night trip

10/10 Exceptional

Feb 5, 2024

amazing facility with a great view over the Leiden skyline with its distinctive churches from the swimming pool at the 11th floor.

Wilhelmus, 1-night trip

10/10 Exceptional

Jun 19, 2024

Very conveniently located just outside of Leiden Central station. Rooms are clean, large and good value for the price paid. Only downside is that the hotel is located in a commercial building shared with other offices, which means anyone can access the floors for the hotel rooms.

Sze Kay Cynthia, 3-night trip

8/10 Very good

Apr 9, 2025

The hotel was very central- it was excellent for walking into Leiden. There was no communal lounge facilities which was disappointing. The swimming pool had very limited opening hours from 8-9.30am. It was geared towards paying for the Wellness suite. This was a shame as it would have been enjoyable using it more often.

Catherine, 2-night trip

4/10 Fair

Apr 19, 2025

I have stayed at this hotel several times because the location is very close to the railway station and makes transportation easy, this time I was given a room that was not clean, the wall paper was loosening from the wall, I felt it was generally shabby, dirty and poorly maintained and when they are charging 160 euros for a room per night without breakfast, I don’t see this as a good deal

Graeme, 1-night trip

4/10 Fair

May 13, 2025

It was as odd set up in the family room. No door on the bathroom so either you were in the shower or on the toilet! only one person in at a time. And no door to close when changing. Also no ice or vending available at all. And reception is out of the way on the 12th floor. An odd set up for a hotel BUT very convenient location right by Leiden Train station

Martine, 3-night trip

8/10 Very good

Aug 28, 2023

Great hotel

The hotel was very nice and close to amenities The pool was amazing, but could only be used til 9:30 in the morning as it was open as a spa at 10, and bathing suits not worn…. I am not comfortable going like that, or I would have been happy to spend the day there

Tina, 2-night trip

8/10 Very good

Sep 18, 2023

The hotel was very nice and the location too. Not very helpful for the early checking . The spa should be included in the amenities for guests .

Maria E, 2-night trip

6/10 Good

May 4, 2025

This hotel is right next to the train station and it was very quiet, and very handy. The hotel was a bit awkward as it was associated to the wellness centre, a residential care facility and next door to the Leiden university medical centre. There were often patients in the hallway outside of our hotel room. Some were elderly, some were confused. It was a bit unusual. Staff were fine but it seemed a bit off that we had flown flown overnight on a 10 hour flight arriving at 2pm middle of the week and that our room wasn’t ready, but another room exactly the same room available and was and it would be an extra 25€. At that this point I was exhausted and paid the 25 and stumbled into bed for a rest.Room was clean and tidy, bed was very soft.

Lisa, 3-night trip

8/10 Very good

Oct 1, 2023

Good value for a comfortable room.

The room is great, comfortable large bed, wonderful shower, great view and good location. Service at front desk is weak, sometimes the wait times are very, very long to check in or even to ask a question. Disorganized because they also service the spa. Most staff are unfriendly and uninformed, unless you are lucky enough to get Flora.

3-night trip

10/10 Exceptional

Oct 3, 2024

Ignore negative reviews!

I was aorehensive and considered cancelling because of a handful of poor reviews. I was delighted I ignored these. The swimming pool requires swimwear before 9.30. I did not go to the Spa as I was at work. The staff were very generous in their helpfulness. The hotel is very safe. Our view was wonderful. The room was ample.The hotel is just to the left of the railway station exit towards the city. I struggle to understand any negative reviews-our experience was excellent. I'd certainly go again.

Martin, 5-night trip

6/10 Good

Aug 5, 2023

Nice hotel but pretty average experience. Couldn’t get the little things right. The reception is a all over the place with everyone trying to get into the pool area. Our door card got deactivated randomly a few times. Our bags were supposed to be brought to our rooms and wasn’t. There was no soap in our room. Great location though and comfortable bed

8/10 Very good

May 25, 2024

Nice But

The price was more than the value. Room was comfortable but a bit quirky. We did not like the layout of one of our rooms. We had three rooms as it was a family vacation. Reception was on 12th floor. Staff was accommodating and friendly. The kitchen had sink and refrigerator but no microwave. Extra fee for additional in room coffee pods. Wellness center is an all nude affair. The family was surprised by this but we got a good laugh. It’s not part of our custom. Again, the staff was exceptionally helpful as we were a small group that included an infant.

Jeffrey, 2-night trip

4/10 Fair

Sep 23, 2023

Careless front desk

I encountered a very careless and unprofessional front desk lady. I extended my stay for an extra night and specifically requested her to update my room key to prevent it from becoming inactive. After checking, she assured me that the matter had been taken care of and there was no need to update the room key. However, when I returned to my room in the afternoon, I couldn't access it as expected. I had to walk a long way back to the front desk to have the issue resolved. Otherwise, the hotel location is good.

1-night trip

6/10 Good

Oct 22, 2023

Fine, not great

Our stay was adequate. The set up is a bit bizarre. The hotel is on a few floors of a business building and not terribly secure imo. There’s no lobby per se, only a reception area on the 12th floor. The room was large and the bed was comfortable, though not terribly clean (e.g., coffee stains down the wall, dingy towels that were small and didn’t smell fresh). The toilet was right next to the bed and there was only one door for the toilet and shower, meaning only one could have a door closed at a time (read: limited privacy). The room was freezing and the thermostat was meaningless—I was given a space heater to warm it (was 60 degrees in the room at one point). The breakfast was excellent as was the location—just steps from Leiden train station.

Jennifer, 4-night trip

6/10 Good

May 18, 2024

Nice Modern Hotel but Lacked Amenities

Stayed to take part in the Leiden Marathon. Location is great, adjacent to the station. Check-in was very quick, and they let us keep our luggage in the hotel before formal check-in. Originally had a large corner room with plenty of space. Unfortunately, the ceiling started leaking which we informed reception about. They were very polite and apologetic and offered to upgrade our room, however this was actually just a room transfer to a smaller room. No toiletries were provided aside from basic soap and towels for cleaning in either room (no shampoo & conditioner). The pool facilities are only available from 8-930, after which you must pay an entry fee, which was not clear. Spa facilities were very comprehensive and clean. Would recommend this but be aware of additional payments. Lovely stay just wish we had known about spa/room amenities beforehand.

3-night trip

6/10 Good

Aug 29, 2024

Most important to know if you want to use the pool/spa: you are REQUIRED to be nude. Except for 8AM-9:30AM, you are not allowed to wear a bathing suit, and also have to pay an additional daily 32 Euro fee. The fee is in the fine print on Expedia, but the "nude" part was not. Fine if you know in advance, but an unfortunate surprise if you're with kiddos whose culture is not accustomed. Other than that, on the ground floor signage was almost invisible and it looked barren and abandoned at 7pm. The door to street was broken and propped open with plywood. It took us wandering into the elevator to comprehend that reception was on the 12th floor. The room was comfortable but had stains on the carpet and window sill. Views over the city were nice, and it's quiet. Very business-y. No charm, but it's not made for that. It's a minute from the train station, but you have to walk all the way around the station to get to the main part of the city. Overall, not bad but don't let the nice pic of the spa lure you unaware.

Kevin, 3-night trip

6/10 Good

Aug 21, 2023

Substandard House keeping :(

House keeping staff left much to be desired, but receptionists were all great, professional and responded promptly to my complaints. House keeping staff put soiled (blood-stained) or worn out sheets on my bed. Although the sheets were pressed, it was unacceptable that they did not notice the stains on them. They also failed to clean the room , collect the trash or replace the coffee pods/coffee cups on several occasions — One house keeper in particular was rude and raised his voice when I faked for unstained pillows & duvet (the ones already in the room were badly solved). House keeping staff need done training in customer service and the basic duties of their job. Otherwise, very nice property with a terrific view of the city,

Mariam, 7-night trip

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