it’s a complete scam. were met with one of the worst experiences imaginable.
When we arrived, another guest was already in the lobby, upset and showing what she said were bedbug bites all over her arms. That was the first red flag.
Our own room was disgusting — the mattresses were stained, the floors were dirty, and there was visible dust everywhere. It clearly had not been properly cleaned.
We raised this with the staff, and instead of helping, they became hostile and aggressive. The language used was both offensive and highly inappropriat, and made us feel completely unsafe. They offered a second room, but it was in the same filthy condition.
We had no choice but to leave the hotel — and despite everything, they refused to refund us.
we were forced to book alternative hotel at our own cost within hours of arrival.
I can’t believe this hotel is allowed to operate, let alone be listed on a platform like Hotels.com.
Avoid this place at all costs. You’re better off sleeping in your car.