Dear Sir/Madam,
I stayed at Hostel Deco in Kraków, with check-out scheduled for 11:00 AM on September 13th, 2025. After checking out, we left our luggage at the property and went out for a walk. We returned to the hostel around 5:00 PM to rest until the departure time of our bus at 10:00 PM.
During the shift change, the evening receptionist informed us that we could not remain in the common areas of the hostel, even after check-out, and asked us to leave immediately. This approach was abrupt and caused us discomfort, especially considering that the previous receptionist had not mentioned any such restriction.
I would like to formally express my dissatisfaction with the way we were treated and request clarification regarding the hostel’s policies on the use of common areas after check-out.
Sincerely,
Francisco