See all properties

Spa World

3.5 star property
Family-friendly hotel with water park, near Spa World

Choose dates to view prices

Photo gallery for Spa World

Relax in a serene oasis with a central hot tub surrounded by lush greenery and stone benches.
Relax in this stylish living room with a sofa, coffee table, and kitchen area.
Relax in a spacious area with lounge chairs and tables, surrounded by a railing, and enjoy the serene view on the large screen.
Relax in a contemporary room with a glass-enclosed balcony offering city views, a spa tub, and a cozy seating area.
Experience traditional Japanese style in this serene room featuring tatami flooring, a low table with cushions, and a sliding door with a grid pattern.
In the heart of Osaka, Spa World is an oasis for families. With 8 restaurants and a water park featuring a lazy river and waterslide, you'll find endless fun. Relax in the hot springs or unwind with a massage at this hotel near Tsutenkaku Tower.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking available
  • Gym
  • Onsen
  • Laundry facilities

Main amenities (12)

  • Housekeeping (on request)
  • 8 restaurants
  • Full-service spa
  • Indoor pool and lazy river
  • Water park
  • Hot springs
  • Fitness center
  • Self parking
  • Children's pool
  • Waterslide
  • Vending machine
  • Microwave in a common area

For families (6)

  • Children's pool
  • Television
  • Laundry facilities
  • Self parking (surcharge)
  • Lazy river
  • Indoor swimming pools
$81 nightly
The total price is $91
Aug 1 - Aug 2

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Twin Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • 179 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Quadruple Room, Non Smoking

Family Quadruple Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Family Quadruple Room, Non Smoking

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • 357 sq ft
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Suite, Non Smoking

Suite, Non Smoking | 1 bedroom, free WiFi, bed sheets

Suite, Non Smoking

Highlights

Free rollaway/extra beds
Kitchen
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Shower/tub combination
Spring water bathtub
  • 830 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | 1 bedroom, free WiFi, bed sheets

Suite, Non Smoking

Highlights

Free rollaway/extra beds
Kitchen
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Shower/tub combination
Spring water bathtub
  • 1084 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Double Room, Non Smoking

Double Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Double Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • 245 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Smoking

Room, Smoking | 1 bedroom, free WiFi, bed sheets

Room, Smoking

Highlights

Flat-screen TV
Separate bedroom
Bidet
Shower/tub combination
  • 534 sq ft
  • Sleeps 6
  • 2 Twin Beds and 4 Twin Futons

View all photos for Family Twin Room, Non Smoking

Family Twin Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Family Twin Room, Non Smoking

Highlights

Flat-screen TV
Separate bedroom
Bidet
Shower/tub combination
  • 405 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Double Room, Smoking

1 bedroom, free WiFi, bed sheets

Double Room, Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Flat-screen TV
Separate bedroom
Bidet
Shower/tub combination
  • 431 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Japanese Room (Room Type B, No tattoo allowed, Shared bathroom)

Japanese Room (Room Type B, No tattoo allowed, Shared bathroom) | 1 bedroom, free WiFi, bed sheets

Japanese Room (Room Type B, No tattoo allowed, Shared bathroom)

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • 235 sq ft
  • Sleeps 3
  • 3 Twin Futons

View all photos for Twin Room, Smoking (Room Type B, No tattoo allowed)

Twin Room, Smoking (Room Type B, No tattoo allowed) | 1 bedroom, free WiFi, bed sheets

Twin Room, Smoking (Room Type B, No tattoo allowed)

Highlights

Flat-screen TV
Separate bedroom
Bidet
Shower/tub combination
  • 235 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room, Non Smoking

Single Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Single Room, Non Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • 152 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Japanese Room (Room Type A, No tattoo allowed, Shared bathroom)

Japanese Room (Room Type A, No tattoo allowed, Shared bathroom) | 1 bedroom, free WiFi, bed sheets

Japanese Room (Room Type A, No tattoo allowed, Shared bathroom)

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • 270 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Twin Room, Non Smoking

Superior Twin Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Bidet
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Smoking (Room Type A, No tattoo allowed)

Superior Twin Room, Smoking (Room Type A, No tattoo allowed) | 1 bedroom, free WiFi, bed sheets

Superior Twin Room, Smoking (Room Type A, No tattoo allowed)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Flat-screen TV
Separate bedroom
Bidet
Shower/tub combination
  • 270 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for [annex]twin(non Smoking)

1 bedroom, free WiFi, bed sheets

[annex]twin(non Smoking)

  • Sleeps 2
  • 2 Twin Beds

View all photos for [main building]Japanese Style Room B (Smoking)

Dining | 8 restaurants, lunch, dinner served; Japanese cuisine

[main building]Japanese Style Room B (Smoking)

  • Sleeps 3
  • 3 Twin Futons

View all photos for [main Building]Twin Room A (Smoking)

1 bedroom, free WiFi, bed sheets

[main Building]Twin Room A (Smoking)

  • Sleeps 3
  • BG_TMP_NAME_1

View all photos for [Annex] Imperial Suite(Non smoking)

1 bedroom, free WiFi, bed sheets

[Annex] Imperial Suite(Non smoking)

  • Sleeps 4
  • 2 Twin Sofa Beds and 1 King Bed

View all photos for [main Building]Large Japanese Room

Meeting facility

[main Building]Large Japanese Room

  • Sleeps 12
  • 12 Twin Futons

[Annex] Family Room A(Non smoking)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for [main building]Double Room (Smoking)

Bathroom | Bidet

[main building]Double Room (Smoking)

  • Sleeps 2
  • 1 Queen Bed

View all photos for [Annex] FAMILY ROOM B(Non smoking)

1 bedroom, free WiFi, bed sheets

[Annex] FAMILY ROOM B(Non smoking)

  • Sleeps 4
  • 2 Double Beds and 2 Twin Bunk Beds

[annex]single(non Smoking)

  • Sleeps 1
  • 1 Double Bed

[main building]Twin Room B (Smoking)

  • Sleeps 2
  • 2 Twin Beds

View all photos for [Annex]SUPERIR TWIN(Non Smoking)

1 bedroom, free WiFi, bed sheets

[Annex]SUPERIR TWIN(Non Smoking)

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for [Annex] DOUBLE(Non smoking)

1 bedroom, free WiFi, bed sheets

[Annex] DOUBLE(Non smoking)

  • Sleeps 2
  • 1 Queen Bed

View all photos for [Annex] Deluxe Twin(Non smoking)

1 bedroom, free WiFi, bed sheets

[Annex] Deluxe Twin(Non smoking)

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for [main building]Japanese Style Room A (Smoking)

Interior

[main building]Japanese Style Room A (Smoking)

  • Sleeps 4
  • 4 Twin Futons

View all photos for [main building]Japanese-Western Mixed with Bath, City View

1 bedroom, free WiFi, bed sheets

[main building]Japanese-Western Mixed with Bath, City View

  • Sleeps 6
  • 1 Double Bed, 4 Twin Futons and 1 Twin Bed

View all photos for [Annex] Presidential Suite(Non Smoking)

1 bedroom, free WiFi, bed sheets

[Annex] Presidential Suite(Non Smoking)

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Similar properties

Seasonal outdoor pool

APA Hotel & Resort Osaka Namba Ekimae Tower

  • Pool
  • Spa
  • Parking available
  • Free WiFi
8.8 out of 10, Excellent, 2,184 reviews
The price is $77
$70 nightly
$77 total
Aug 25 - Aug 26
APA Hotel & Resort Osaka Namba Ekimae Tower
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
3-4-24 Ebisu-higashi, Naniwaku, Osaka, Osaka-fu, 556-0002

What's nearby

  • Spa World - 1 min walk - 0.0 km
  • Tsutenkaku Tower - 6 min walk - 0.5 km
  • Nipponbashi - 7 min walk - 0.7 km
  • Kyocera Dome Osaka - 4 min drive - 4.2 km
  • Osaka Castle - 10 min drive - 7.7 km

Getting around

  • Itami Airport (ITM) - 26 min drive
  • Kobe Airport (UKB) - 56 min drive
  • Kansai Intl. Airport (KIX) - 56 min drive
  • Tennoji Station - 11 min walk
  • Osaka-Abenobashi Station - 14 min walk
  • Imamiya Station - 17 min walk
  • Dobutsuen-mae Station - 3 min walk
  • Shin-imamiya-ekimae Station - 3 min walk
  • Shin-Imamiya Station - 6 min walk

Restaurants

  • ‪鶴橋風月スパワールド店 - ‬5 min walk
  • ‪安呑家 - ‬4 min walk
  • ‪大興寿司南店 - ‬3 min walk
  • ‪四文屋 ジャンジャン横丁店 - ‬2 min walk
  • ‪能登屋 - ‬4 min walk

About this property

Spa World

Spa World puts you in a great location, within just a 10-minute walk of Spa World and Tsutenkaku Tower. Guests can visit the spa to be pampered with massages, facials, or body treatments, and フードパーク, one of 8 restaurants, serves Japanese cuisine and is open for lunch and dinner. Other highlights include a water park, an indoor pool, and a lazy river. Public transportation is just a short walk: Dobutsuen-mae Station is 3 minutes and Shin-imamiya-ekimae Station is 3 minutes.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 125 rooms
    • Arranged over 14 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 2:00 AM
    • Minimum check-in age: 20
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • There is no front desk at this property
    • This property doesn't offer after-hours check-in
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Onsite self parking (JPY 1000 per day)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 8 restaurants
  • Shared microwave

Traveling with children

  • Water park access
  • Children's pool
  • Lazy river

What to do

  • Hot springs

Services

  • Laundry facilities
  • Hair salon

Facilities

  • Television in common areas
  • Fitness center
  • An indoor pool
  • Water park
  • Full-service spa
  • Lazy river
  • Massage/treatment rooms
  • Waterslide
  • Banquet hall

Room amenities

Be entertained

  • Flat-screen television

Sleep well

  • Bed sheets provided

Freshen up

  • Bidet
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi

More

  • Housekeeping (on request)

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features shared men and women areas. There are hot springs on site.

Dining

フードパーク - This restaurant specializes in Japanese cuisine and serves lunch and dinner.
焼肉　肉の牛司 - This restaurant serves lunch and dinner. Open daily.
レストラン - This buffet restaurant serves lunch only. Open daily.
炉端焼き 大阪や - This restaurant serves lunch and dinner. Open daily.
和dining清乃 - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

Renovations and closures

This property is closed from September 17 2025 to September 17 2025 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from June 24 to June 25:
  • Swimming pool
  • Water park
The property will be renovating from May 19 2025 to October 31 2025 (completion date subject to change). The following areas are affected:
  • Hot springs
During renovations, the hotel will make every effort to minimize noise and disturbance.

Parking

  • Self parking costs JPY 1000 per day
  • Guests must contact this property in advance to reserve onsite parking

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, Diners Club, JCB International
Guests with tattoos are not able to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Spa World Hotel
Spa World Hotel Osaka
Spa World Osaka
Spa World Hotel
Spa World Osaka
Spa World Hotel Osaka

Frequently asked questions

Is Spa World currently open?

This property is closed from September 17 2025 to September 17 2025 (dates subject to change).

Does Spa World offer free cancellation for a full refund?

Yes, Spa World does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Spa World?

Yes, there's an indoor pool and a children's pool.

Are pets allowed at Spa World?

Sorry, pets aren't allowed.

Is parking offered on site at Spa World?

Yes. Self parking costs JPY 1000 per day.

What are the check-in and check-out times at Spa World?

Check-in start time: 3 PM; Check-in end time: 2:00 AM. Check-out time is 10 AM.

What is there to do at Spa World and nearby?

Onsite recreation at Spa World includes hot springs. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Spa World also has a lazy river and a fitness center.

Are there restaurants at or near Spa World?

Yes, there are 8 onsite restaurants, featuring Japanese cuisine.

What's the area around Spa World like?

Spa World is a short 3-minute walk from Dobutsuen-mae Station and 2 minutes' walk from Spa World.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Spa World Reviews

Reviews

8.0

Very Good

8.2/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Children
Building

What guests liked

  • The breakfast buffet offered many options and was very reasonable. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Very nice Hotel

The hotel is amazing, but the spa and pool area is open from 10am to 7pm if you stay just 1 night (check in at 3pm and check out at 10am) you, can use the pool facilities for a max of 4 hours
pablo, 1-night trip

4/10 Fair

NOT WHAT I EXPECED

IT WAS NOT WHAT I EXPECTED. 1. The Asian sauna was supposed to be for men on the 1st and they simply didn't change it. 2. There is no space to relax in the sauna and baths. 3. The stone sauna is paid extra and they only provide a uniform; that is, the customer has to wear sweaty clothes.
Joao, 2-night trip

8/10 Very good

This is a busy hotel and entertainment venue. So the staff are quite nervous or sensitive due to the complicated hotel system. There are many rules for guests to follow. Overall it may be good for families with children.
Winnie, 2-night trip

10/10 Exceptional

Great hotel, great onsens

It's like an onsen theme park. The fact that it doubles up as a hotel makes it a great stay as I love onsens.
Loic, 3-night trip

10/10 Exceptional

Great location
Man Yee, 1-night trip

10/10 Exceptional

I stayed over at Spa from Itami Airport. very convenient location! The hotel stay included spa and buffet breakfast. very reasonable and nice breakfast!
Kaori, 1-night trip

6/10 Good

FRUSTATING

FRUSTRATING!!! I came to the hotel on a date that would allow me to enjoy both the European and Asian sides of the sauna. On the scheduled day, they didn't change the sauna as promised and I couldn't do what I wanted most. So I only used the European side and, believe it or not, there were hundreds of people and only SIX chairs to relax. The hotel should know that in Europe, ALL saunas have huge rooms dedicated solely to relaxation, in other words, it's missing a lot of European flair. There's a part of the hotel called STONE SPA, and besides having to pay extra, they only provide ONE uniform; so you sweat a lot and have to relax in a uniform that's all soaked in sweat because they don't change the wet for the dry (if you want! This has to be a joke. IN SHORT: they lack customer service; management is completely focused on itself! And finally, check out is at 10 am (it's the only hotel I've ever been to with this outrageous time! They're strict at check-in at 3 PM).
Joao, 1-night trip

8/10 Very good

Great stay for a night, and staff are friendly although don’t expect them to help you navigate as a tourist - they are only there to guide you into the facility. As such, luggage forwarding and stuff won’t be offered there - at least by the staff the served us. Coins/cash is still king here so bring some change for vending machines. If you get a Japanese style room, they also don’t set up your futon for you so book a western style room or look up how to set one up in advance. 4 people room was definitely a big squeeze. Otherwise fabulous hot spring and spa facilities. Showers for the hot springs are on the far end for both men and women so change and go all the way to the end first.
Tsukiko, 1-night trip

10/10 Exceptional

Helped me rearrange my room without extra charge.
low chee wah, 2-night trip

8/10 Very good

Great spa for everyone. Convenient and walkable to dining area. Had a great time with my family.
Takae, 1-night trip

6/10 Good

Exciting pools tired accommodation

The variety of pools and hot springs were stunning and the kids enjoyed it. We were assigned a smokedup room which was not pleasant. The decor is also crumbling a bit on the edges.
David, 1-night trip

10/10 Exceptional

One of the best hotel with public bath. Extreme variety of public baths and saunas. Breakfast was great.
Cussons, 2-night trip

2/10 Poor

The things that you need to carry to while you stay is ridiculous. You need a QR arm band, a key for the shoe locker, and also a room card. I think All these could be combined in one card or bracelet for hotel entry ?? Also the security at the hotel is too much. My child didn’t have a wrist band and the security guard tried to grab him from me- pulled him out of my arms! He was hysterical and crying. Purely unacceptable way to treat a guest. Better idea would be to visit for a day, the spa is lovely and stay somewhere else close by. Neighborhood is awesome.
Marissa, 3-night trip

10/10 Exceptional

It was great having access to the onsen facility. Would stay there again. Conveniently located to the train station. Dining options within walking distance, and a few options in the hotel aswell.
Janella Rose, 3-night trip

2/10 Poor

The hotel doesn’t allow people going in to wear shoes in ALL hotel area, including the hotel room area and in the elevator. But they don’t provide disposable paper slippers neither. So to go to the onsen, you must walk with only your socks / bare feet for 5 min to get there. Then after onsen, you need to choose to walk back to the room with your DIRTY socks on again / bare feet. The point is I actually saw people often accidentally wore shoes and walked around the hotel area but the staff didn’t say a thing. The floor is totally unhygienic. Also the staff spoke very very poor English that you couldn’t communicate with them without any translator.
TSZ LOK, 4-night trip

10/10 Exceptional

They have excellent customer service
Josiefe, 1-night trip

6/10 Good

Decent resort with hidden costs and inconvenience

Pros- Conveniently located nearby subway and JR stations, clean as they do not allow shoes inside, complementary breakfast had many options, Pool for kids was clean, front office staff helped us quickly to change the room because of toilet not working. Cons-Automatic Checkin was inconvenient as kiosk was not scanning passports, room key and qr codes on bands were non working and we had to go every morning to get room keys and bands working, access to pool is very inconvenient. If a father is taking a 6yr old daughter, they have to access different floors as men's changing room is on 6th floor, women's changing room is on 4th floor and you can access elevator to pool only through changing rooms, building with smoking rooms smelled terrible although our room was changed from smoking to non smoking as we were traveling with a child, some taxes were not mentioned on Hotels.com when I did the reservation.
Ananyo, 3-night trip

10/10 Exceptional

Relax time

Relaxing spot. Made sure to have one day of relaxation in my Japan trip, and Spa World definitely did the job, thank you.
Luis, 3-night trip

10/10 Exceptional

Good
Inkyung, 2-night trip

10/10 Exceptional

Very good 新翼環境很好
Tak wai Royce, 2-night trip

10/10 Exceptional

Large spa. Very busy place but they explained everything well and kids had a good time.
Benjamin, 1-night trip

8/10 Very good

Great onsen stay, overall satisfied

Goods things: 1) Magnificent onsens. Very large and comfortable. I managed to try both 4/F European style and 6/F Asian style; both worth the visit. All the pictures of the onsen you see online - they are reflection of the truth, if reality wasn't even better. They operate overnight (only close for ~2hrs 8-10am.) 2) Most staff were nice. Very limited command of English, yet they would translate with cellphone right away to communicate with you; so overall didn't have too much issues. Would like to especially acknowledge Ms Tonokai - we had a little problem in the room during the stay (minor stuff), she immediately accompanied me to my room to investigate. This was talking about midnight. 3) Near to subway station; as long as you choose the right exit, elevators etc available on the way so no a problem even if large suitcases. 4) Within 10mins walk to JR and Nankai. 5) Restaurants available till late. Not especially tasty but price was fair. 6) Generous, reception offered to let us use the onsens before check-in time and after check-out. 7) Donki, Daiso, convenient store within a few mins walk. Some room for improvement: 1) The logistic was a bit clunky for hotel customers as the rules were designed for onsen day visitors - having to take off shoes is annoying; should have a path from hotel building to outside without crossing onsen area. Also the pass to leave hotel is unnecessary, could have just used the key card. 2) Would be nice to provide bottle water
Man Cho Leung, 3-night trip

2/10 Poor

This is the worst hotel I’ve ever experienced. 1. Inconvenient Access: On the day of my arrival, it was raining. Unluckily, to reach the hotel, guests must climb a long flight of stairs—no elevators are available. Although there’s an escalator in the carpark, it’s closed due to the high traffic from people heading to the spa world. And finally we had to lug our heavy luggage up the stairs. 2.Lack of Assistance: Upon arrival, there was no staff to assist with check-in. We were left to navigate the self-check-in process without proper guidance. 3. Confusing Luggage Handling: As we arrived early, the staff shuffled us around regarding luggage storage. Finally, we were directed to a luggage room where we had to store our belongings ourselves—an arrangement that felt unsafe. 4. Room Issues: Once in our room, we discovered that the air conditioner was leaking, leaving water on the carpet. 5. Public Bath Challenges: The public bath area lacked clear instructions for body cleaning. After searching for 10 min., I found 3 bathing areas, but 2 out of 3 was blocked. It raised doubts about hygiene due to this matter, as no one can ensure if all guests will goto public bath after cleaning. 6. Checkout Dilemma: We checkout on next day, we were surprised that the hotel didn’t offer luggage storage services. Guest are unable to return after checkout. We need pay extra cost and store our luggage in neaby JR station. So inconvenience! Overall, the service was very disappointing.
MAN KAM PATRICK, 1-night trip

8/10 Very good

Kristian, 2-night trip

6/10 Good

Joao, 1-night trip