We weren’t able to stay at this hotel. We had reserved 2 rooms, and upon arrival to the hotel at 9am there were no rooms available. I had reconfirmed our reservation on 2 different occasions, so the hotel automatically found rooms at a partner hotel. They paid for our cab ride 20 minutes away, and we had lovely rooms at the Hotel Trevi Group. I believe it was an upgrade, and Hotel Rinasmiento comped breakfast for our trouble. So I have no complaints, because they took care of us. There were two very upset groups of customers who arrived after us and were not provided rooms. I would not book at this hotel again, due to the lack of a guaranteed reservation, but I am grateful the hotel staff accommodated us in other facilities.