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Hôtel Universel in Rivière-du-Loup

4.0 star property
Family-friendly Rivière-du-Loup hotel with full-service spa, connected to the convention center

Choose dates to view prices

Located in Rivière-du-Loup, Hôtel Universel offers a warm welcome with an indoor pool featuring a waterslide and a lifeguard on site. Unwind by the firepit or indulge in international cuisine at Restaurant - Boreal. With free WiFi, extended parking, outdoor furniture and helpful multilingual staff your stay will be relaxing and enjoyable.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Connecting rooms available
  • Bar
  • Electric vehicle charging point

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Waterslide
  • Room service
  • Massage/treatment rooms
  • 24-hour business center
  • Business center
  • Meeting rooms

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
$117 nightly
The total price is $140
Dec 15 - Dec 16
Total with taxes and fees

Why we love this property

Spa escape
The full-service spa offers daily treatments in dedicated rooms, including couples spaces. A sauna, hot tub, and 24-hour gym await after indulgent massages.
Taste temptation trail
The hotel dishes up international cuisine at its restaurant. Morning hunger pangs lead to cooked-to-order breakfast, while evening calls for sips at the bar.
Premium sleep retreat
Hypo-allergenic bedding pairs with blackout drapes for perfect slumber. Each guestroom showcases curated, individual decor for a unique stay.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(114 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 312 sq ft
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(47 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 312 sq ft
  • 5 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Room

Excellence Room | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege Club Room

Privilege Club Room | Hypo-allergenic bedding, individually decorated, individually furnished

Privilege Club Room

9.0 out of 10
Wonderful
(29 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 325 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(45 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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9.2 out of 10, Wonderful, 1,958 reviews
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About the neighborhood

Map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4

What's nearby

  • Musee du Bas St Laurent - 18 min walk - 1.6 km
  • Cegep De Riviere-du-Loup - 2 min drive - 1.9 km
  • Grand Portage Regional Hospital - 3 min drive - 1.9 km
  • Parc des Chutes - 4 min drive - 3.0 km
  • Riviere-du-Loup Saint-Simeon Ferry - 9 min drive - 8.9 km

Getting around

  • Bagotville, QC (YBG) - 75.5 miles/121.4 km

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪L'Innocent - ‬3 min drive
  • ‪Subway - ‬17 min walk
  • ‪Tim Hortons - ‬15 min walk
  • ‪Mini-Putt Casse-Croûte - ‬4 min drive

About this property

Hôtel Universel in Rivière-du-Loup

Located near a train station, Hôtel Universel in Rivière-du-Loup is a great choice for a stay in Rivière-du-Loup. Guests can visit the spa to indulge in hot stone massages, thalassotherapy, or reflexology, and international cuisine is served at Restaurant - Boreal, which is open for breakfast and dinner. There's an indoor pool and a bar/lounge, and in-room conveniences include refrigerators and microwaves. The pool and helpful staff get great marks from fellow travelers.

At a glance

DONE

Hotel size

    • 300 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: 11 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite extended parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) on weekday mornings 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Waterslide
  • Children's menu
  • Lifeguard on site

What to do

  • Pool table
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Snowmobiling nearby
  • Whale-watching nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (183 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike storage

Facilities

  • 1 building/tower
  • Built in 1973
  • ATM/banking
  • Fireplace in lobby
  • 24-hour fitness center
  • An indoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Waterslide
  • Banquet hall
  • Firepit
  • Outdoor furniture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Grab bar near toilet

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Spa

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Restaurant - Boreal - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately CAD 7 to 16 per person
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Spa access is available for an extra charge of CAD 45

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 40.24 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:30 AM to 10:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 054854, 2026-11-30

Also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Frequently asked questions

Does Hôtel Universel in Rivière-du-Loup offer free cancellation for a full refund?

Yes, Hôtel Universel in Rivière-du-Loup does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hôtel Universel in Rivière-du-Loup?

Yes, there's an indoor pool. Guests have pool access from 8:30 AM to 10:00 PM.

Are pets allowed at Hôtel Universel in Rivière-du-Loup?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of CAD 40.24 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Hôtel Universel in Rivière-du-Loup?

Yes, there's free self and extended parking. Electric vehicle charging is available.

What are the check-in and check-out times at Hôtel Universel in Rivière-du-Loup?

Check-in start time: 4 PM; Check-in end time: 11 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Hôtel Universel in Rivière-du-Loup and nearby?

Have fun with nearby winter activities like snowmobiling, and in warmer months enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hôtel Universel in Rivière-du-Loup also has a waterslide and a 24-hour fitness center, as well as spa services.

Are there restaurants at or near Hôtel Universel in Rivière-du-Loup?

Yes, Restaurant - Boreal offers international cuisine.

What's the area around Hôtel Universel in Rivière-du-Loup like?

Hôtel Universel in Rivière-du-Loup is in the heart of Rivière-du-Loup, a short 19-minute walk from Musee du Bas St Laurent. Travelers say that the hotel is in a great location.

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Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Restaurant
Location
Children
Highways
Bed
Food
Amenities
Breakfast

What guests liked

  • The restaurant at this property offers very good meals and excellent dining options. (23 reviews)
  • Pet access was convenient and welcoming with ground floor rooms and easy parking right outside. (19 reviews)
  • The spa was lovely, nice, and wonderful, offering great massages and a calming atmosphere. (16 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Amazing hotel super restaurant access from the hotel !
Jean-Francois, 1-night trip

10/10 Exceptional

Nice quiet stay, exactly what we needed.
Sydney, 1-night trip

10/10 Exceptional

Friendly staff, clean modern rooms and a nice restaurant.
Warren, 1-night trip

10/10 Exceptional

Fall bike trip

The hotel was great, clean and comfortable. The restaurant was also very good.
Anton C, 1-night trip

10/10 Exceptional

Great pool!
Vanessa, 1-night trip

10/10 Exceptional

The breakfast at their restaurant was exceptionally good. The water slide in the hotel made this property an instant hit with the kids
Rohit, 1-night trip

10/10 Exceptional

Clean, bright and modern. Very inviting!
Marlene, 1-night trip

8/10 Very good

Room was ok but kind a small and not the best appointed. It was ok to sleep for a night. Restaurant is amazing with great service and food is good.
Andreja, 1-night trip

6/10 Good

Many rooms are ground floor rooms. The hotel looks and is a second rate casino. The hotel restaurant is good.
Jennifer, 1-night trip

8/10 Very good

Pet friendly hotel, Rooms clean and recently renovated. Parking is really difficult and hotel is divided up badly and ended up walking around long hallways to find my room.
Wendy, 1-night trip

8/10 Very good

Was able to charge our EV as there were enough charger. Great location.
Danny, 1-night trip

10/10 Exceptional

Clean room
Kaitlyn, 1-night trip

10/10 Exceptional

clean room/staff
Linda, 1-night trip

10/10 Exceptional

Great hotel, some part are a bit maze like. The restaurant is very good and the pool/waterslide/hot tub area is clean. When we stayed, the slide was closed at around 4 and did not reopen, maybe aligning guard duty with end of day when people come back from their outings would be better. However a great overall experience
Steven, 2-night trip

10/10 Exceptional

Internet access was simple for x3 people worked very well. Very comfortable pillows & bedding for both bed and pull out. Spacious, bright and extremely clean room & bathroom. Family of 3, would stay again!
Patricia, 1-night trip

8/10 Very good

Great stop to/from QC south shore or Maritimes

Great swimming pool and hot tub and access to the spa at reduced rates. Parking was tight with some rooms having reserved spots and others not. Our room faced the swimming pool, but I wasn’t able to open the patio door so I’m not sure what the point of having it is and it was very dark they could improve on the lighting in the rooms other than that no complaints really.
Andrea, 1-night trip

6/10 Good

Pool was quite nice but rooms and hotel areas need a facelift. Stairwells areas and hallways don’t smell too fresh. Rooms are quite basic.
Jean-Paul, 1-night trip

6/10 Good

The blanket and bedsheet are dirty with stains and the air conditioning is noisy. Other than those, the room is good size and location is close to highway.
Jiexian, 1-night trip

6/10 Good

Staff were friendly, lots of amenities around the hotel, there are restaurant and bar options at the hotel itself (though a bit expensive), and the cleaners left some of their rags in our bathroom. I think it needs a bit of updating. Seemed a bit run down and the pool and water slide weren’t really as advertised on the site. It’s a small shallow pool with one little slide that actually wobbles when kids go down. That should definitely be looked at. It’s a solid last minute option but not sure we’d stay again by choice.
Julia, 1-night trip

6/10 Good

Ok stay but overpriced.

Have stayed at this hotel many times on an annual trip and have always been satisfied. The spa is great and restaurant always very good. However the price has been steadily going up year after year. My room was fine, bed was very comfortable which I always appreciate, however there was no fan in the bathroom so everything was steamed up after a shower, the bathtub didn’t drain, you had to hold the plug up, there were only decaffeinated coffee in my room but I was able to get a regular one off the cart outside. The room was hot when I arrived so I turned on the AC, it got to an acceptable temperature but never really got cool. This stay was definitely not worth the $345/night.
Nancy, 1-night trip

10/10 Exceptional

Delightful room. Great service.
Daniel, 1-night trip

10/10 Exceptional

Great place to stay
Jing, 1-night trip

10/10 Exceptional

I had an amazing stay
Bertalint, 1-night trip

10/10 Exceptional

Excellent stay.
Christopher, 1-night trip

10/10 Exceptional

Great stay
Bryan, 1-night trip