2/10 Poor
May 23, 2025
We had a terrible experience. We went to check in for our reserved room at Hotel La Noire. at 3:00 pm . After signing in and paying the city tax, the reservation clerk told us our room was not at the property.. She had a key, led us out the front door , across the canal to a different street in a seedy neighborhood to a building with a pizza parlor underneath where she pointed our room would be.
We said that was not what we agreed to, showed her our reservation on the Expedia site,with the street address of the Hotel La Noire. She said we were wrong and they we had agreed to the change. We would never had agreed to that and had no communication with the hotel ever to agree to such change. We asked for a room at the Hotel LA Noire even offered to pay more, we were told there were no rooms. We asked to talk to the manger and were told he was not available and could not be reached. We asked for a refund and she said she could not do that .We argued that she was wrong for several minutes, She was argumentative and rude. She never apologized. We took her picture , the picture of the place she took us to. we then booked a new hotel on Hotels.com. This scam should be stopped.
Marcia
Marcia, 1-night trip
