When you stay at Otter Hotel, you'll be just a 5-minute drive from Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. Guests can visit the fitness center for a workout or grab a bite to eat at Good Folk, which serves breakfast and dinner. Also, Banff Centre for Arts and Creativity and Upper Hot Springs are within a short drive.
Banff National Park Information Centre - 16 min walk - 1.4 km
Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
Tunnel Mountain - 7 min drive - 1.4 km
Fairmont Banff Springs Bowling Centre - 7 min drive - 3.1 km
Getting around
Calgary International Airport (YYC) - 93 min drive
Banff Station - 20 min walk
Restaurants
Park Distillery - 19 min walk
A&W Canada - 2 min walk
Cedar House Investments Ltd - 18 min walk
Good Earth Coffeehouse - 16 min walk
The Old Spaghetti Factory - 18 min walk
About this property
Otter Hotel
When you stay at Otter Hotel, you'll be just a 5-minute drive from Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. Guests can visit the fitness center for a workout or grab a bite to eat at Good Folk, which serves breakfast and dinner. Also, Banff Centre for Arts and Creativity and Upper Hot Springs are within a short drive.
At a glance
DONE
Hotel size
174 rooms
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is 11:00 AM
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets allowed (dogs and cats only, 2 total)*
Service animals welcome
Specific rooms only*
Pets must be supervised
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free covered onsite self parking
Electric vehicle charging point on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
What to do
Hiking/biking trails nearby
Mountain biking nearby
Ski area nearby
Services
24-hour front desk
Luggage storage
Multilingual staff
Facilities
Fireplace in lobby
Fitness center
2 hot tubs
Accessibility
Elevator
Elevator door width (inches): 42
Room amenities
Be entertained
50-inch TV
Cable TV channels
Home comfort
Climate-controlled air conditioning and heating
Coffee/tea maker
Electric kettle
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Hair dryer
Towels
Stay connected
Free WiFi
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Special features
Dining
Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Here's the breakdown, no surprises
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of CAD 30 per pet, per day
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Also known as
Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff
Frequently asked questions
Are pets allowed at Otter Hotel?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of CAD 30 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Otter Hotel?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Otter Hotel?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.
What is there to do at Otter Hotel and nearby?
During the winter, enjoy nearby recreation like skiing and return when the snow melts for hiking and mountain biking. Soothe your senses in one of the 2 hot tubs or enjoy the use of a fitness center.
Are there restaurants at or near Otter Hotel?
Yes, there's an onsite restaurant, Good Folk.
What's the area around Otter Hotel like?
Otter Hotel is a short 19-minute walk from Banff Centre for Arts and Creativity and 20 minutes' walk from Bow River.
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Otter Hotel Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Aug 19, 2025
Awesome!
Good food and clean hotel.
Hyun jin
Hyun jin, 1-night trip
10/10 Exceptional
Aug 3, 2025
Beautiful hotel!
Lovely hotel, all the amenities we needed!
Benjamin
Benjamin, 4-night trip
10/10 Exceptional
Sep 12, 2025
Don't hesitate. Book it!
Clean room, great pour over coffee, central location with complimentary bus pass. Only a 20 minute walk into downtown banff if you didnt want to bus it. The rooftop jacuzzi and lounge area was fantastic. The hotel's restaurant was the best food i had in Banff. Would definitely stay again. Loved it!
Lisa
Lisa, 3-night trip
8/10 Very good
May 20, 2025
Great stay & location!
Jamie
Jamie, 2-night trip
10/10 Exceptional
Aug 6, 2025
Perfect place
Awesome experience
Pavan
Pavan, 1-night trip
10/10 Exceptional
Jul 16, 2025
Awesome hotel
Loved this hotel! Super clean, rustic, friendly staff, amazing restaurant, great location. a bit pricey.
Ruchi
Ruchi, 1-night trip
10/10 Exceptional
Jun 1, 2025
Well managed property - friendly and courteous staff- great food - convenient location - excellent facility.
Anup
Anup, 4-night trip
10/10 Exceptional
Jun 11, 2025
Beautiful new hotel
Antonio
Antonio, 3-night trip
10/10 Exceptional
May 29, 2025
Lovely newer hotel with a great restaurant and superior service.
Tony
Tony, 2-night trip
10/10 Exceptional
May 28, 2025
Room very clean, and in hotel restaurant turned out to be be the best bites in town.
Timothy
Timothy, 3-night trip
10/10 Exceptional
Jun 1, 2025
Très satisfait de notre choix d’hôtel.
Annie
Annie, 2-night trip
10/10 Exceptional
Jun 8, 2025
Front desk staff was very helpful in planning our stay and had lots of great recommendations. Hotel was clean and quiet, and the restaurant made the best breakfast I've ever had.
John
John, 1-night trip
10/10 Exceptional
Jun 2, 2025
Everything was amazing: the food, staff, convenience of everything, the size of the rooms, and so much more. Would definitely stay there again.
consuelo
consuelo, 5-night trip
10/10 Exceptional
May 28, 2025
We stayed for 4 days and it was very enjoyable.
Amir
Amir, 4-night trip
10/10 Exceptional
Jun 10, 2025
Great place and friendly professional staff. Restaurant is excellent. The chef is wonderful
Cyril
Cyril, 2-night trip
10/10 Exceptional
Jun 3, 2025
Great stay. Good staff.
harkeerat
harkeerat, 3-night trip
10/10 Exceptional
May 29, 2025
New hotel, great cafe next door, lovely views and amenities
Jonathan
Jonathan, 2-night trip
10/10 Exceptional
May 28, 2025
Great property with amazing views
Kaleb
Kaleb, 1-night trip
10/10 Exceptional
Jun 3, 2025
Amazing hotel, has rooftop hot tub
Sophie
Sophie, 2-night trip
10/10 Exceptional
Jun 2, 2025
Excellent property - overall amenities from room, food and convenient access to the neighboring company owned property was a winner..
Gary
Gary, 3-night trip
10/10 Exceptional
Jun 11, 2025
This was a great hotel that was located 0.9 miles from downtown Banff—very walkable location to restaurants and shops. The hotel was immaculate and the staff were very friendly. The new restaurant in the lobby was also excellent!
Amy
Amy, 4-night trip
10/10 Exceptional
May 29, 2025
It was nice I would come again
G
G, 1-night trip
10/10 Exceptional
Jun 22, 2025
Amazing weather, loved the hot pools. The tea and coffee in room service was a treat
Caleb
Caleb, 2-night trip
10/10 Exceptional
Aug 10, 2025
Great boutique Banff hotel
Great little boutique hotel at the top end of Banff avenue. Parking was spacious and convenient. Room was compact but well appointed. Hot pools are great for the kids. Housekeeping was inconsistent with timing but efficient. Hotel was quiet and the AC worked. Free Roam bus tickets were a nice touch. The breakfasts at the neigh outing Canoe (same owners) are excellent.
Thomas
Thomas, 5-night trip
10/10 Exceptional
May 19, 2025
Excellent hot pool and room is modern combined with a mountain lodge feel.
Philip Christian
Philip Christian, 1-night trip
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