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Otter Hotel

4.0 star property
Mountain hotel with restaurant, near Banff Centre for Arts and Creativity

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Photo gallery for Otter Hotel

Rooftop pool
Lobby sitting area
Rooftop pool
Mountain view
Lobby
When you stay at Otter Hotel, you'll be just a 5-minute drive from Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. Guests can visit the fitness center for a workout or grab a bite to eat at Good Folk, which serves breakfast and dinner. Also, Banff Centre for Arts and Creativity and Upper Hot Springs are within a short drive.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free parking
  • Electric vehicle charging point
  • Non-smoking
  • Air conditioning

Main amenities (8)

  • Daily housekeeping
  • Restaurant
  • 2 hot tubs
  • Fitness center
  • 24-hour front desk
  • Lobby fireplace
  • Multilingual staff
  • Luggage storage

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
The current price is $200
includes taxes & fees
$183 per night
Apr 21 - Apr 22

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

Highlights

Balcony
Air conditioning
Refrigerator
TV
Private bathroom
Rainfall showerhead
Hair dryer
Coffee/tea maker
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

Highlights

Balcony
Air conditioning
Refrigerator
TV
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Mountain view
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

Highlights

Air conditioning
Refrigerator
TV
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
Coffee/tea maker
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Refrigerator
TV
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

Highlights

Balcony
Air conditioning
Refrigerator
TV
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Mountain view
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

Highlights

Balcony
Air conditioning
Refrigerator
TV
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Mountain view
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

Highlights

Balcony
Air conditioning
Refrigerator
TV
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Rooftop pool

Hotel Canoe and Suites

  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 1,349 reviews
The price is $226
includes taxes & fees
$208 per night
Apr 21 - Apr 22
Hotel Canoe and Suites
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About the neighborhood

Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park Information Centre - 18 min walk - 1.5 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 19 min walk - 1.7 km
  • Tunnel Mountain - 5 min drive - 2.5 km
  • Fairmont Banff Springs Bowling Centre - 8 min drive - 3.5 km

Getting around

  • Calgary International Airport (YYC) - 93 min drive
  • Banff Station - 20 min walk

Restaurants

  • ‪A&W Restaurant - ‬2 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬18 min walk
  • ‪Park Distillery - ‬19 min walk
  • ‪Cedar House Investments Ltd - ‬18 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬20 min walk

About this property

Otter Hotel

When you stay at Otter Hotel, you'll be just a 5-minute drive from Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. Guests can visit the fitness center for a workout or grab a bite to eat at Good Folk, which serves breakfast and dinner. Also, Banff Centre for Arts and Creativity and Upper Hot Springs are within a short drive.

Languages

English, French

At a glance

DONE

Hotel size

    • 174 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered onsite self parking
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant

What to do

  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski area nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • Fireplace in lobby
  • Fitness center
  • 2 hot tubs

Accessibility

  • Elevator
  • Elevator door width (inches): 42

Room amenities

Be entertained

  • 50-inch TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 30 per pet, per day

Policies

This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover

Also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Are pets allowed at Otter Hotel?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of CAD 30 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Otter Hotel?

Yes, there's free self parking. Electric vehicle charging is available.

What are the check-in and check-out times at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.

What is there to do at Otter Hotel and nearby?

During the winter, enjoy nearby recreation like skiing and return when the snow melts for hiking and mountain biking. Soothe your senses in one of the 2 hot tubs or enjoy the use of a fitness center.

Are there restaurants at or near Otter Hotel?

Yes, there's an onsite restaurant, Good Folk.

What's the area around Otter Hotel like?

Otter Hotel is a short 19-minute walk from Banff Centre for Arts and Creativity and 20 minutes' walk from Bow River.

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Otter Hotel Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

What guests liked

  • The hot tubs were a highlight, described as perfect, great, and 100/100, with many guests enjoying the comfortable and inviting outdoor area. (20 reviews)
  • The property's hot pools, including outdoor hot tubs and rooftop hot pools, were a highlight and a welcome feature for guests. (12 reviews)
  • The on-site restaurant was highly praised for its delicious food and top-notch service. (4 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Fantastic new hotel!

Beautiful hotel- rooms, restaurant, check in…absolutely lovely.
Jessica, 1-night trip

10/10 Exceptional

otter hotel... Banff

the stay was fabulous, comfort & service was awsome
1-night trip

10/10 Exceptional

Great new hotel in Banff!

Lovely room, excellent coffee, great restaurant on site.
Kaitlyn, 1-night trip

8/10 Very good

It was great stay and beautiful view
emily, 2-night trip

10/10 Exceptional

Great stay

Rooms were so comfortable, I loved the little touches, Rocky Mountain house soaps and lotion. Tea and coffee at the front desk was a fun experience and the hot tub is 100/100!!!
Sean, 2-night trip

8/10 Very good

Great stay

Great stay with excellent views. Service was good and room was comfortable and quiet. Overall, we would stay here again.
Mathew, 2-night trip

10/10 Exceptional

Great service and new hotel in a great location
2-night trip

10/10 Exceptional

Amazing Time!

Front desk staff was very friendly!! Outdoor hot tub and fire tables were amazing!
1-night trip

10/10 Exceptional

Great stay, will be back.

Fantastic stay at this new hotel, would come back again. Looking forward to the hot pools and patio space being open next time.
Andrew, 2-night trip

10/10 Exceptional

Good stay!

Great stay room was clean and nice and staff was very kind and helpful overall a great night!
Samuel, 1-night trip

10/10 Exceptional

A great addition to Banff!

I had a wonderful stay at the Otter! Rooms were modern and comfortable, and I enjoyed the selection of coffee and tea they offered to make in the room. The staff were incredibly friendly, and made this solo traveler feel less lonely.
Victoria, 2-night trip

10/10 Exceptional

A nice stroll to downtown and immaculate rooms. Would totally stay again.
Niiki, 3-night trip

10/10 Exceptional

Great family trip

Great experience, staff was friendly and provided everything we requested.
Adam, 3-night trip

10/10 Exceptional

Fabulous hotel, decor, service, food, room etc. best hotel we have ever stayed at in Banff! Highly recommend!
Elann, 1-night trip

10/10 Exceptional

We really enjoyed our stay in the superior king sweet, definitely a romatic get away style room !
Hanson, 2-night trip

10/10 Exceptional

Brand new hotel with lots of potential

Though we stayed at this hotel during the final stages of construction (mainly of the amenities), it was an extremely pleasant experience with clean rooms, easy parking, a lovely bar/restaurant, and extremely nice staff. Would definitely consider going back!
Itamar, 3-night trip

10/10 Exceptional

Otter Hotel's exceptional service

I don't typically leave reviews, but the Otter Hotel significantly exceeded our expectations. Multiple times, the staff anticipated needs or went above and beyond to offer great service.
Scott, 1-night trip

10/10 Exceptional

Well located new establishment, great staff

New establishment so it's well maintained. Indoor heated parking, attentive staff & good restaurant. Free bus passes to use into town. Good quiet location in town.
Prema, 2-night trip

10/10 Exceptional

Great hotel just as you enter Banff. Rooms were very clean. Pool not quite open but was able to use their sister hotel pool, hotel canoe. Can’t wait to head back and stay again.
Eric, 1-night trip

10/10 Exceptional

Staff are very friendly and helpful. Area is nice. Quiet.
Candice, 1-night trip

10/10 Exceptional

We decided on a weekend getaway and the service and stay were amazing. We brought our dog and they gave him toys and treats when we checked in and had a water bowl and bed brought up before we arrived. The rooms were great, bed and pillows were very comfy and the layout of the rooms really felt perfect, not too open but not too tight either. Hottubs were currently closed but were able to go next door to Canoe to use theirs, was about a 3 min walk from the room.
Ryan, 1-night trip

10/10 Exceptional

New, modern, lovely!
Fiona, 1-night trip

10/10 Exceptional

Gorgeous new hotel in Banff. We had a great time at the Otter hotel in Banff. Great service, beautiful decor, and exceptional cleanliness. We will be back.
Vera, 1-night trip

10/10 Exceptional

We had an amazing stay despite the lack of reviews and construction around the property. Rooms were extremely clean and common areas were nice and brand new. Our favourite part was the pour over coffee in the rooms and access to the sister hotel hot pools while the hot pools at our hotel was still under construction. Would 10/10 stay here again!
Patamaphon, 2-night trip

10/10 Exceptional

Everything was good
Nathan, 2-night trip