The location is excellent, but the hotel itself was disappointing. Our flight from Palma to Paris was delayed, and we ended up arriving a day late. We asked the hotel to move our check-in to the following day, which they agreed to, but they offered no assistance or discount for missing a night (worth over $500). Upon arrival, we were assigned a room down a dark hallway with a tiny window overlooking the smoking patio, so we couldn’t open the window at all. The room lacked any real view—it felt more like a closet—and the air conditioning was either too cold or too hot. It also had a moldy smell, and I experienced a severe allergy attack every time the AC was on.
Right after checking in, I approached the front desk to request a different room with a window, preferably not on the ground or basement level. They told me all rooms were booked. They then claimed that we had the best room in the hotel, with the front desk employee even saying, “I would spend money for this room; it’s the best room, no room is better.” I told him I felt claustrophobic and couldn’t breathe, but he just responded with “sorry.”
Getting to our room involved passing through seven doors, and once, when leaving, we found ourselves blocked in by a café table—potentially a fire hazard. Luckily, we managed to find our way out.
If you stay at this hotel, be sure to avoid Room #10!