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Renaissance Phuket Resort & Spa

5.0 star property
Luxury beachfront resort with spa, near Mai Khao Beach

Choose dates to view prices

Photo gallery for Renaissance Phuket Resort & Spa

3 restaurants, breakfast, lunch, dinner served; Thai cuisine
Couples treatment rooms, hot tub, body treatments, aromatherapy
Meeting facility
1 bedroom, down comforters, minibar, in-room safe
Exterior
Escape to Renaissance Phuket Resort & Spa, where a private beach and lush gardens await. Unwind with a hot stone massage, aromatherapy, or yoga on the beach while kids enjoy the waterslide at the children's pool. With an arcade/game room and multilingual staff nearby for assistance.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Free use of bicycles
  • Children's pool

Feel at home (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
$128 nightly
The total price is $138
Jun 17 - Jun 18
Total includes taxes and fees

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed, Non Smoking (Garden View)

1 bedroom, down comforters, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Garden View)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Blackout drapes/curtains
  • 498 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View

Villa, 1 Bedroom, Non Smoking, Garden View | 1 bedroom, down comforters, minibar, in-room safe

Villa, 1 Bedroom, Non Smoking, Garden View

Highlights

Yard
Furnished patio
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
  • 1259 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Non Smoking, Oceanfront

Villa, 3 Bedrooms, Non Smoking, Oceanfront | Private kitchen

Villa, 3 Bedrooms, Non Smoking, Oceanfront

Highlights

Yard
Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
  • 3627 sq ft
  • Ocean view
  • Sleeps 7
  • 3 Double Beds

View all photos for Villa, 1 Bedroom, Non Smoking, Oceanfront

1 bedroom, down comforters, minibar, in-room safe

Villa, 1 Bedroom, Non Smoking, Oceanfront

Highlights

Yard
Furnished patio
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
  • 1259 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Garden View)

1 bedroom, down comforters, minibar, in-room safe

Room, 2 Double Beds, Non Smoking (Garden View)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Blackout drapes/curtains
  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Lagoon View)

1 bedroom, down comforters, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Balcony (Lagoon View)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Blackout drapes/curtains
  • 495 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Lagoon View)

1 bedroom, down comforters, minibar, in-room safe

Room, 2 Double Beds, Non Smoking (Lagoon View)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Blackout drapes/curtains
  • 495 sq ft
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking (Garden View)

Suite, 1 Bedroom, Non Smoking (Garden View) | 1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking (Garden View)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 1044 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

JW Marriott Phuket Resort & Spa

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.2 out of 10, Wonderful, 929 reviews
The price is $173
$160 nightly
$173 total
Total includes taxes and fees
Jun 15 - Jun 16
JW Marriott Phuket Resort & Spa
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About the neighborhood

Map
555, Moo 3, Talang, Mai Khao, Phuket, 83110

What's nearby

  • Mai Khao Beach - 5 min walk - 0.5 km
  • Turtle Village - 4 min drive - 2.3 km
  • Splash Jungle Water Park - 7 min drive - 5.4 km
  • Yacht Haven Marina - 8 min drive - 7.3 km
  • Nai Yang Beach - 19 min drive - 13.4 km

Getting around

  • Phuket Intl. Airport (HKT) - 25 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Anantara Mai Khao Phuket Villas - ‬4 min drive
  • ‪Taurus - ‬4 min drive
  • ‪Maikhao Plaza - ‬5 min drive
  • ‪Bill Bentley Pub Turtle Village - ‬4 min drive
  • ‪Sala Sawasdee Lobby Bar JW Marriott Phuket - ‬4 min drive

About this property

Renaissance Phuket Resort & Spa

At Renaissance Phuket Resort & Spa, you can hit the beach to practice yoga or play volleyball, plus you'll be within a 10-minute walk of Mai Khao Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps, and aromatherapy. Takieng, one of 3 restaurants, serves Thai cuisine and is open for lunch and dinner. A free kid's club, a poolside bar, and a health club are other highlights at this luxurious resort. Fellow travelers say great things about the helpful staff.

All inclusive

All-inclusive room rates at Renaissance Phuket Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

Czech, English, Russian, Thai

At a glance

DONE

Hotel size

    • 180 units
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Free onsite extended parking
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Waterslide
  • Children's menu
  • Paddleboard on site

What to do

  • On the beach
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Paddleboard on site
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby

Working away

  • 3 meeting rooms
  • Computer station
  • Conference space (2917 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on site
  • Romance packages

Facilities

  • 7 buildings/towers
  • Built in 2010
  • ATM/banking
  • Rooftop garden
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Arcade/game room
  • Bicycle parking
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Front entrance ramp
  • Hand-held showerheads
  • Closed captioned TV
  • Magnifying mirror
  • Raised toilet seat
  • Raised toilet seat height (inches): 27
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • 6 stairs to reach property

Room amenities

Be entertained

  • IPod docking station
  • 49-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Takieng - This poolside fine-dining restaurant specializes in Thai cuisine and serves lunch and dinner. Reservations are required.
Sand Box - This beachfront restaurant specializes in international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Loca Vore - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Doppio - Overlooking the garden, this café serves breakfast, lunch, dinner, and light fare. Open daily.
The Lounge - This lobby lounge overlooks the garden. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: 10.7 percent

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately THB 800 for adults and THB 400 for children
  • Airport shuttle service is offered for an extra charge of THB 1600 per vehicle (one-way, maximum occupancy 3)

Renovations and closures

The property will be renovating from May 15 2025 to October 31 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Children & extra beds

  • Rollaway beds are available for THB 1900.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Phuket Renaissance
Phuket Renaissance Resort
Renaissance Phuket
Renaissance Phuket Resort
Renaissance Phuket Resort Thalang
Renaissance Phuket Thalang
Renaissance Resort Phuket
Renaissance Phuket Hotel Mai Khao
Renaissance Phuket Resort & Spa Mai Khao
Renaissance Phuket Resort And Spa
Renaissance Phuket Resort Mai Khao
Renaissance Phuket Mai Khao
Renaissance Phuket Resort & Spa Mai Khao
Renaissance Phuket Resort And Spa
Renaissance Phuket Resort Spa

Frequently asked questions

Does Renaissance Phuket Resort & Spa offer free cancellation for a full refund?

Yes, Renaissance Phuket Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Renaissance Phuket Resort & Spa?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Renaissance Phuket Resort & Spa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Renaissance Phuket Resort & Spa?

Yes, there's free self, valet, and extended parking. Electric vehicle charging is available.

Is airport shuttle service offered by Renaissance Phuket Resort & Spa?

Yes, an airport shuttle is available. The charge is THB 1600 per vehicle one-way.

What are the check-in and check-out times at Renaissance Phuket Resort & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

What is there to do at Renaissance Phuket Resort & Spa and nearby?

Have fun with onsite activities like volleyball, beach yoga, and cycling. Additional recreation onsite includes fitness classes, volleyball, and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Renaissance Phuket Resort & Spa also has a waterslide, a sauna, and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Renaissance Phuket Resort & Spa?

Yes, there are 3 onsite restaurants, featuring alfresco dining, Thai cuisine, and garden views.

Does Renaissance Phuket Resort & Spa have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Renaissance Phuket Resort & Spa like?

Renaissance Phuket Resort & Spa is located on the waterfront, a short 11-minute walk from Sirinat National Park and 9 minutes' walk from Mai Khao Beach.

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Renaissance Phuket Resort & Spa Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Breakfast
Beach
Food
Restaurant
Lunch
Bathroom
Sunsets
Location

What guests liked

  • The breakfast buffet was excellent with a wide variety of delicious choices. (12 reviews)
  • The beach was lovely, largely unoccupied, and offered a nice contrast to other bustling beaches. (8 reviews)
  • The spa offered a great experience with wonderful massage and spa options. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Amazing outdoors

Renaissance Phuket is a great hotel with an amazing outdoor space and swimming pool. It does need renovation in the rooms and bar area and a bit more attention to cleanness. Some of the staff are really good with a great sense of service. We have been coming for years, but we can’t help to notice that the service and amenities are going down every year. No more welcome plate or snacks, no more turn down service, food in room service is not to standard, they bring food without any protection on it on some occasions. Overall we love this place but it needs to go back to its original standard.
Olivia, 6-night trip

8/10 Very good

Amazing Property. I wished the common toilets around the reception would be cleaner.
KHILNA, 3-night trip

8/10 Very good

Incredible service from the staff / very attentive and proactive. Lovely food, great room, good price. Wonderful location on the Mai Khao
Brendan, 14-night trip

10/10 Exceptional

Very nice resort on the beach. Great room with all amenities. Pool is great and service was amazing. Food in both restaurants was varied and delicious.
Sami, 2-night trip

10/10 Exceptional

Friendly staffs and comfortable stay!

It was a very relaxing stay. Very friendly reception and service staffs.
Jackie, 3-night trip

10/10 Exceptional

This was one of my one of my favorite resorts in the world….the staff is extremely accommodating, the property and pool are beautiful and the food is totally awesome
Douglas, 5-night trip

10/10 Exceptional

Lovely hotel.

10/10 Exceptional

It was an enjoyable stay in a beautiful hotel and rooms, great hospitalised, fantastic restaurants, the views, beach and pools.
Gavin James, 7-night trip

8/10 Very good

Very nice property.. beach access was a big advantage. Awesome spa. Very polite and helpful staff. Kids pool was a perfect spot to let kids have a good time in the shade.
Mayank, 4-night trip

10/10 Exceptional

Nice. Excellent service. All staff super helpful. Credit to the hotel. No beach access only downside. There is a beach you can see but not go on - cliff.
Prem, 3-night trip

10/10 Exceptional

The staff could not help you enough the rooms where spot on
Thomas, 3-night trip

8/10 Very good

This is very nice & comfortable hotel. It's clean, well kept & friendly staff all around. Great breakfast varieties & delicious food.
Jennifer, 5-night trip

10/10 Exceptional

Wonderfull Puhket

Just had a few days with my wife at the Renaissance Resort. Absolutely a joyfull stay, with the best service granted
Jens-Olav, 3-night trip

10/10 Exceptional

Great Time

Everything is great The staff is really super nice, the rooms are beautiful and very comfortable. It was a great time
Gaël, 1-night trip

10/10 Exceptional

Everything was excellent. The place could use some signage so one doesn’t end up losing time losing one’s way around. Definitely recommend this resort.
Angela J, 3-night trip

10/10 Exceptional

Great breakfast, welcoming staff. Beds are small - queen size rather than the advertised double.
Elke, 6-night trip

8/10 Very good

Quiet location, friendly staff and great service. Location is great if you want an escape but not that convenient if you are looking to explore. Food options are decent but could be better. Great gym facilities for those who want to keep fit.
Andrew, 2-night trip

10/10 Exceptional

Excellent

6/10 Good

Hotel and beach are beautiful. Impeccable customer service from staff. I was appealed to see a very large roach in my room. Then again in the breakfast area. Right beside the omelette station. I can not recommend.

10/10 Exceptional

I loved our stay. The hotel is very convinient, rooms are fantastic. Very clean. The gym is the best I have seen and very unique for the hotel. Starbucks with protein shakes is unexpected and very great addition. The territory is cozy, which makes hotel stay pleasant. Only is the food is Ok, Sand restaurant has much to offer but the taste is average, would be great to improve it :) Overall I will definitely recommend the property and will back myself! Love it ☺️
Olena, 6-night trip

10/10 Exceptional

For us the Villa with own pool is the best option to go for. Last time we stayed we had breakfast and diner included whereas this time we went for all meals plus two cocktails each day and a treatment each in the Spa. Having all meals was a mistake as we found that we couldn’t eat everything but for those with a large appetite it would be worthwhile. We would like to mention the lady who made up our Villa every day. Her name was Amm and she was a treasure being super efficient.
Leslie, 7-night trip

2/10 Poor

#1- People here are the MOST INCONSIDERATE, we had death in the family sobwe neesed to shorten our stay, but they still charged us with the penalties. #2- Our room is by a MURKY WATER they call lagoon, creepy, jurassic park feels with baby crocodiles (or whatever those creatures were) floating around the black water. Dark dark, ambience, limited staff. #3- Mai Khao area is a tourist trap and can be your worst vacation nightmare. Would never reccomend this.
Christian Luther, 4-night trip

10/10 Exceptional

Great Experience

The hotel is fairly close to the airport. It's in the northern side of the island, near Mai Khao. A very calm place unlike the old town and Patong. The staff is quite kind and helpful. Breakfast was good with lots of options to choose from. Rooms are large and well maintained, cleaned up daily. AC is working without any issues. The beach is calm. Beware the jellyfish, sometimes they get all over the place. But during our stay, it was only one day that there were jellyfish around. Sea is warm and there is no stones, rock whatsoever. It was a joy to watch the sunset. There is also a shuttle service to the nearby mall, where you can buy stuff, eat and rent bike, buy tours etc. Totally recommended.
Ozan, 5-night trip

10/10 Exceptional

I have had the pleasure of staying at this amazing property a number of times over the past 11 years and it has always been a superb experience every time. This year I have stayed twice, each time for just 3 or 4 nights and I cannot wait for the next opportunity to stay again. The staff are incredible and look after all their guests as VIPs. The hotel rooms and pool villas are out of this world - it doesn't matter what type of room I've stayed in here they are all incredibly comfortable - although the pool villas are definitely my favourites!! The facilities are top class, the choice of food for breakfast, lunch and dinner is superb, the Sandbox beach bar looks fantastic after its' makeover and all these things, combined with being right on the beachfront in Mai Khao, make the Renaissance Phuket Resort & Spa experience a delight - every single time. One of my absolute favourite hotels to stay in anywhere in the world. Many thanks to all the staff that work so hard that have made my stays so enjoyable.
Edward, 3-night trip

4/10 Fair

Nice beach but no 5 stars

The beach is very nice and clean. Also, the tropical garden and design of the hotel is nice and modern. The personnel is super friendly. However, this hotel is not a 5 star class hotel compared to other global standards and 5 star hotels on Phuket for following reasons: - the pool is very very small and totally crowded. It is not a pleasure to use the pool and I rate a pool experience high. In case the waves are very high there is no alternative and a hotel of this size would need a pool to swim some lanes... - the prices are absolutely way to overprized compared to a usual price- performance ratio. Besides the high price niveau which cannot be justified by exceptional quality, additionally a service fee of 10% is added e.g. in the restaurant plus 7% VAT, so additionally 17% on top of the already high prices. - the hotel pays attention to sustainability. However, the same hotel uses a bug spray in the garden area which led to a situation that on the next day a lot of dead bugs such as bees were laying all over the place. The hotel does this in good purpose because a lot of tourists do not like bugs, however, this is contradicting the sustainability concept and let those animals live here as they belong to Phuket and this area as well. If tourists cannot handle a bug in the tropical area, they should stay away from traveling here. Put nature first and allow some butterflies such as other resorts. - an earlier checkin was not possible although the room was ready.
5-night trip