What I loved about this property was one particular staff person, Christine (don't know if I am spelling her name correctly). She worked the night shift. I was greeted by her around 5:00 am, when I arrived. Very friendly, genuine, helpful, a person with a beautiful heart. More than excellent customer service.
What I did not appreciate about the property & was greatly appalled with was the fact that it was not clean.
The bathroom: The toilet was not clean, it had stains on the outside of the bowl as if it had not been cleaned in months. The inside bowl was also not clean. The tub was not clean. It should not have an unmovable plastic mat inside the tub where stains and residual effects are left to reside. The drain had residual dirty water. The floor was not clean. Fortunately, I had my cleaning supplies with me, so I thoroughly cleaned the bathroom (toilet - inside and out, tub/shower, & the floor).
The pillows were not clean, they were stained. You should at least have protective pillow covers that can be removed, washed with bleach, and put back on the pillows so as to eliminate the transference of germs from one person to the next.
I am not a complainer, so I did not make a fuss with the front desk. This was my first time staying at a Red Roof or HomeTowne Studios. Although this property is a lower budgeted hotel, the owner should take pride in the service they are providing and ensure the cleanliness of the property as if their own family was staying there.
