I contacted the hotel a day in advance to reconfirm my reservation. When I arrived at 5 PM to check in, the front desk staff appeared concerned and contacted the manager. The manager informed me that there was an issue with my room and that I would be relocated to another hotel — the Residence Inn — located 2 km from Skanderbeg Square. I declined, as I had specifically chosen this hotel for its walking distance to tourist attractions.
The staff member then said the only available option was to stay in an apartment next door for one night, with a proper room available the following day. He offered a partial discount, charging €100 instead of €119 for the two-night stay.
Unfortunately, the apartment was in poor condition: visible water damage, a leaking air conditioner, and outdated furnishings. Two hours later, I contacted Expedia support, who then called the hotel to request a refund. The hotel refused, falsely claiming I had checked in 10 hours early (it was actually just 2 hours) and that they offered a 50% discount for that night.
The next morning, I was moved to a proper room, which was beautiful, and the morning staff were very pleasant. Sadly, the manager was arrogant and dishonest. This was most likely a case of overbooking.
I wouldn’t go again, because of the management attitude. It’s too bad because the hotel location is perfect.