Check in at the hotel was awful. The person on reception was unwelcoming and dismissive. We weren’t informed of the wifi code like other guests, welcomed to the hotel or thanked for waiting. When we eventually reached the front of the queue, we were interrupted by a man, who she proceeded to speak to at length in front of us, with no apology or acknowledgment. The whole intersection was rude and topped off by her saying that it wasn’t her problem she was busy. The hotel itself is pretty and clean with rooms spread across multiple buildings. Our room is not as advertised. We booked an economy pool view room. Our actual room is not in the building pictured. It is smaller than that pictured, It currently does not even overlook the pool, as there is undisclosed renovation work occurring. Our room was clean and well equipped with plenty of water for which we were grateful. Since our arrival time was known by the hotel, the room could have been cooled in advance it was roasting on arrival. Nothing notably eco-friendly about the establishment, single use sachets, very small plastic water bottles.