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Novotel Ha Long Bay,

4.0 star property
Bayfront hotel with 2 bars/lounges, near Bai Chay Beach

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Photo gallery for Novotel Ha Long Bay,

Exterior - Novotel Ha Long Bay, (Ha Long)
Front of property - evening/night - Novotel Ha Long Bay, (Ha Long)
Breakfast, lunch, dinner served; pool views - Novotel Ha Long Bay, (Ha Long)
Executive Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace - Novotel Ha Long Bay, (Ha Long)
Ballroom - Novotel Ha Long Bay, (Ha Long)
Located near Bai Chay Beach, Novotel Ha Long Bay offers a stylish retreat with shopping on site and ocean views from the Square restaurant. Unwind by the outdoor pool or relax in the garden while taking advantage of high-speed WiFi, coffee shop/cafe and attentive multilingual staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Gym
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • 7 meeting rooms

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Private bathroom
  • Television
  • Terrace
$34 nightly
The total price is $37
Dec 29 - Dec 30
Total with taxes and fees

Why we love this property

Poolside paradise
The hotel features an outdoor pool with loungers and umbrellas. Families enjoy the children's pool. Everyone can dine at the poolside restaurant and bar.
Food with a view
Enjoy poolside or ocean-view dining with international cuisine. The restaurant features locally-sourced food, vegan options, and buffet breakfast.
Comfort in every detail
Step into a sanctuary where blackout drapes ensure perfect slumber. Slip into plush bathrobes after rainfall showers, and enjoy 24-hour room service.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 344 sq ft
  • Bay view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room, 2 Twin Beds

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 344 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Day bed
Private bathroom
Bathrobes
  • 452 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
  • 344 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
  • 344 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Similar properties

Outdoor pool, sun loungers
Wyndham Legend Halong Hotel
  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, 200 reviews
$48 nightly
The price is $52
Dec 15 - Dec 16
Total with taxes and fees
Wyndham Legend Halong Hotel
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About the neighborhood

Map
160 Ha Long Street, Bai Chay Ward, Ha Long, Quang Ninh, 200000

What's nearby

  • Sun Square - 1 min walk - 0.1 km
  • Bai Chay Beach - 8 min walk - 0.7 km
  • Queen Cable Car Ocean Terminal - 13 min walk - 1.1 km
  • Dragon Park - 13 min walk - 1.1 km
  • Bai Chay Market - 18 min walk - 1.5 km

Getting around

  • Haiphong (HPH-Cat Bi) - 54 min drive
  • Van Don Intl. Airport (VDO) - 64 min drive
  • Ga Ha Long Station - 14 min drive
  • Cai Lan Station - 15 min drive
  • Cang Cai Lan Station - 16 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mường Thanh Quảng Ninh - ‬12 min walk
  • ‪Valley Beach Club - ‬11 min walk
  • ‪Novotel Lobby Bar - ‬1 min walk
  • ‪Cong Ca Phe - ‬6 min walk
  • ‪Nhà Hàng Vạn Tuế - ‬9 min walk

About this property

Novotel Ha Long Bay,

At Novotel Ha Long Bay,, you'll be within a 10-minute drive of Ha Long Bay and Halong Bay Marina. Guests can take a dip in the outdoor pool or grab a bite to eat at Square restaurant, which serves breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a poolside bar, and a fitness center.

At a glance

DONE

Hotel size

    • 225 rooms
    • Arranged over 11 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 15
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
DONE

Children

    • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Children's menu

What to do

  • Shopping
  • Beach nearby
  • Kayaking nearby

Working away

  • Business center
  • 7 meeting rooms
  • Computer station
  • Conference space (4090 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Square restaurant - This poolside restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Lobby Lounge Bar - This poolside bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
Poolside bar - This poolside bar serves brunch, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 425000 per person
  • Airport shuttle service is offered for an extra charge of VND 1190000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for VND 800000 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Ha Long Bay Novotel
Novotel Ha Long Bay
Novotel Hotel Ha Long Bay
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Novotel Ha Long Bay Hotel
Novotel Ha Hotel
Novotel Ha
Novotel Ha Long Bay Hotel
Hotel Novotel Ha Long Bay Ha Long
Ha Long Novotel Ha Long Bay Hotel
Hotel Novotel Ha Long Bay
Novotel Ha Long Bay Ha Long
Novotel Hotel
Novotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Ha Long
Novotel Ha Long Bay Hotel Ha Long

Frequently asked questions

Does Novotel Ha Long Bay, offer free cancellation for a full refund?

Yes, Novotel Ha Long Bay, does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Ha Long Bay,?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 10:00 PM.

Are pets allowed at Novotel Ha Long Bay,?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Novotel Ha Long Bay,?

Yes, there's free self parking.

Is airport shuttle service offered by Novotel Ha Long Bay,?

Yes, an airport shuttle is available. The charge is VND 1190000 per vehicle one-way.

What are the check-in and check-out times at Novotel Ha Long Bay,?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Novotel Ha Long Bay, and nearby?

Have fun with nearby activities like boat tours and kayaking. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness center.

Are there restaurants at or near Novotel Ha Long Bay,?

Yes, Square restaurant offers international cuisine, ocean views, and poolside dining.

What's the area around Novotel Ha Long Bay, like?

Novotel Ha Long Bay, is a short 1-minute walk from Ha Long Bay and 9 minutes' walk from Bai Chay Beach.

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Novotel Ha Long Bay, Reviews

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Food
Live music
Restaurant
Family friendly

Reviews

10/10 Exceptional

The staff and wonderful and kind. They ensured we had a room with both balcony and bathtub, a lovely large comfy room. The location is good to the clubs, market and many shops and restaurants. The showers were exceptional with super hot water and great pressure. The breakfast was a great value with many options. The bed was a proper king and the blackout curtains did just thay. The only the only thing i would recommend is to add chairs to the balcony and teach the bartenders how to pour a drink with more than 20 ml of liquor. Recommend. blackput curtains did exactly that. The only
Elizabeth, 4-night trip

10/10 Exceptional

Service personnel excellent
tien hoang, 2-night trip

10/10 Exceptional

The staff were friendly and the food in their restaurant was lovely.
husna, 2-night trip

8/10 Very good

Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad.
Ben, 2-night trip

8/10 Very good

We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined.
Emily, 2-night trip

4/10 Fair

This was meant to be a four star hotel but I didnt think it was. First of all, the greeting was awful. It was that bad, I wouldnt consider I had a greet and meet. Staff looks disengaged. There was a smell to the hotel. Rooms were old and wooden floors were creaking. The lift doors could really do with a clean. There isn't much lighting in the rooms or the halls. It was very dim all round. The hotel location as it was near the beach clubs, not only you heard some of the music but you would feel the vibration at night. Check in and check out was easy and quick though. Food was expensive than anything at the hotel as expected so I just went outside for food. Even then it is a lot less options than in the centre. Its meant to be opposite the Ha long night market and I thought there would be food stalls and others but there isnt much so we ended up going to the convienence store. Overall I would never come back to this hotel. It's like a ghost town.
Estee, 3-night trip

10/10 Exceptional

I enjoyed the food from the restaurant. Hotel staff were helpful.
Jamie, 1-night trip

4/10 Fair

BAD
ISSEI, 2-night trip

10/10 Exceptional

Excellent Room Design
XUAN TRU, 2-night trip

6/10 Good

The staff was great but the hotel could use a makeover.
Thomas, 1-night trip

10/10 Exceptional

Good
poonam, 1-night trip

10/10 Exceptional

Hospitality with Smile at Novotel Halong Bay

We stayed 4 nights at NOVOTEL Halong bay our stay was comfortable relaxing . Most of staff was friendly & halpful . Special mention of Ms Trang at reception always go to extra mile to see smile on guest face & staff at time of BF
ASHOK, 4-night trip

10/10 Exceptional

The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi
Van Duc, 2-night trip

10/10 Exceptional

Excellent staff! I asked for dessert, the first two nights, of my stay, and there wasn’t any. One of the staff gifted me a slice of brownie cake, the following day. She also came to the pool area with hot tea and cookies. My final night there, the kitchen staff sent out dessert for me!
Karen Jean, 5-night trip

6/10 Good

Hotel outside and surrounding looking good but in the room need maintenance. Water leaking in the taps of the bathroom. Hotel have a distance 1/2 km walking down to the beach inconveniences for whoever not good walking🙂
John, 5-night trip

8/10 Very good

i could not sleep beacause It was performimg and concert late at night in front of Hotes of City hall park area and Too many kids chatttering in the corridors of the hotel does not take any restrictions
James myongtong, 2-night trip

8/10 Very good

Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it
Nigel, 3-night trip

4/10 Fair

This hotel is not suitable for families with young children. There is loud music until midnight every day. The backside of the building is partly damaged. The carpark has no proper lightnings and is messed up with a lot of old stuff (motor cycling parking). Inside our apartment there have been a lot of ants. Generally this hotel has seen his best years already and need to be maintained significantly.
Sebastian, 2-night trip

2/10 Poor

We were given our rooms on the 10th floor. Upon walking out of the elevator, the entire floor was pitch black like a horror movie. We stood there with our phone flashlights for about 5 minutes and still nothing. Started freaking out as a group so went back to the elevator and found a hotel wall phone. Yikes… what an experience! An empty hotel with no greeters or anyone working the front entrance, then a pitch black level to our hotel room. Never again
Chi, 1-night trip

4/10 Fair

My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old. The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music. The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators. The food is average or below average. Overall, I would not recommend this hotel.​​​​​​​​​​​​​​​​
Tan, 2-night trip

2/10 Poor

We booked a family Deluxe Room at the hotel at it stated it slept 4 people and came with a Sofa Bed and a day Bed. The Sofa bed ended up being a bench that the hotel wanted to charge us for. After confirming that the 'Sofa Bed' was included in the booking they wanted to charge us for the sheets and pillow for it?? The room was really nice, but the information on the booking was incorrect and our older son was not able to sleep on a bench for a few nights. We ended up checking out after an hour and took a loss on the booking as I was not able to get a refund. I booked a hotel down the block that was more comfortable and accommodating. I was very disappointed with Novotel as the hotel was completely empty and they could have provided us with a room that would have worked for my family. Especially when the booking stated it slept 4 people and came with a Sofa Bed...which it did not. Very disappointed in the service provided.
David, 2-night trip

10/10 Exceptional

Tres bon sejour endroit agreable. Personnel tres avcuillant je recommande
Jennifer, 2-night trip

10/10 Exceptional

Service personne excellent
tien hoang, 1-night trip

10/10 Exceptional

만족합니다.

호텔 시설은 좀 오래됐지만 이용하는데 큰 문제는 없었습니다. 무엇보다도 앞에 있는 수영장이 가장 좋았으며, 수영하면서 뷰를 즐길 수 있습니다. 다만, 밤에는 해변에 있는 클럽 때문에 조금 시끄럽습니다.
Uncheol, 2-night trip

6/10 Good

직원들이 너무 정신없고 훈련되지 않았음
SO HEE, 1-night trip