Beppu SUGINOI HOTEL

4.0 star property
Family-friendly hotel with 2 restaurants, near Aso Kuju National Park

Choose dates to view prices

Located near Aso Kuju National Park, Beppu SUGINOI HOTEL offers a warm retreat with an indoor mineral hot spring and bowling alley. Relax at the sauna or indulge in a massage, then enjoy breakfast and dinner at one of two on-site restaurants. With free WiFi, shopping on site, and an outdoor pool to unwind by.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Bar
  • Pool
  • 24/7 front desk
  • Laundry facilities
  • Onsen

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • 2 hot tubs
  • Hot springs
  • Breakfast available
  • Free train station pick-up
  • Free train station drop-off
  • Health club
  • Sauna
  • Children's pool
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
  • Refrigerator
  • Television
$179 nightly
The total price is $197
Jan 8 - Jan 9, 2026

Room options

Available filters for rooms
Showing 35 of 35 rooms

HOSHI KAN Standard Mountain View 35sqm - Buffet Breakfast and Dinner (WA DINING HOSHI)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 377 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

HOSHI KAN Standard Ocean View 35sqm - Buffet Breakfast and Dinner (WA DINING HOSHI)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 377 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

SORA KAN Junior Suite Ocean View 66sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

Highlights

Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Toilet with electronic bidet
Hair dryer
  • 495 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 3 Large Twin Beds

HOSHI KAN Junior Suite with 4 Beds Ocean View (71sqm) 7-9F- Buffet Breakfast&Dinner (WA DINING HOSHI

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Toilet with electronic bidet
Hair dryer
In-room safe
  • 764 sq ft
  • Ocean view
  • Sleeps 4
  • 4 Large Twin Beds

SORA KAN Deluxe Ocean View 46sqm -Buffet Breakfast and Dinner Included (TERRACE & DINING SORA)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Toilet with electronic bidet
Hair dryer
In-room safe
  • 495 sq ft
  • Ocean view
  • Sleeps 5
  • 4 Large Twin Beds and 1 Twin Sofa Bed

SORA KAN Premium Standard Ocean View 33sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

8.0 out of 10
Very good
(1 review)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 355 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Murphy Beds

SORA KAN Standard Twin Mountain View 26sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 280 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

NIJI KAN Casual Twin with Shower 4-7F (21sqm) - Buffet Breakfast and Dinner Included (CEADA PALACE)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

NIJI KAN Casual Double with Shower 8F (21sqm) -Buffet Breakfast and Dinner Included (CEADA PALACE)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

SORA KAN Premium Standard with Tatami Area Mountain View 36sqm -Buffet Breakfast and Dinner (SORA)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 388 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

HOSHI KAN Superior Room w/ Tatami Area Ocean View 50sqm - Buffet Breakfast&Dinner (WA DINING HOSHI)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

HOSHI KAN Deluxe with Tatami Area Ocean View 58sqm - Buffet Breakfast and Dinner (WA DINING HOSHI)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Toilet with electronic bidet
Hair dryer
In-room safe
  • 624 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

SORA KAN Deluxe Mountain View 51sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Toilet with electronic bidet
Hair dryer
In-room safe
  • 549 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds

HOSHI KAN Jr. Suite with Tatami Area Ocean View 71sqm 2-6F Buffet Breakfast&Dinner (WA DINING HOSHI)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Toilet with electronic bidet
Hair dryer
In-room safe
  • 764 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds and 4 Twin Futons

NoCleaning SORA KAN Premium Standard OceanView 33sqm Half Board (TERRACE & DINING SORA),Non Smoking

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 355 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Murphy Beds

NoCleaning SORA KAN PremiumStandard MountainView 36sqm Half Board(TERRACE & DINING SORA) ,NonSmoking

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 388 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

No Cleaning SORA KAN Standard Twin Mountain View 26sqm Half board(TERRACE & DINING SORA),Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 280 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

No Cleaning SORA KAN Deluxe Ocean View 46sqm Half Board (TERRACE & DINING SORA), Non Smoking

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Toilet with electronic bidet
Hair dryer
In-room safe
  • 495 sq ft
  • Ocean view
  • Sleeps 5
  • 4 Large Twin Beds and 1 Twin Sofa Bed

Buffet Breakfast (TERRACE & DINING SORA) SORA KAN Standard Twin Mountain View

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 280 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

Buffet Breakfast (TERRACE & DINING SORA) SORA KAN Premium Standard Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 355 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Murphy Beds

Buffet Breakfast (TERRACE & DINING SORA) SORA KAN Premium Standard with Tatami Area Mountain View

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 388 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

Buffet Breakfast Included at (TERRACE & DINING SORA) SORA KAN Deluxe Ocean View 46sqm, Non Smoking

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 495 sq ft
  • Ocean view
  • Sleeps 5
  • 4 Large Twin Beds and 1 Twin Sofa Bed

Buffet Breakfast Included at (TERRACE & DINING SORA) SORA KAN Deluxe Mountain View 51sqm,Non Smoking

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Toilet with electronic bidet
Hair dryer
In-room safe
  • 549 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds

Buffet Breakfast Included at (WA DINING HOSHI) HOSHI KAN Standard Ocean View 35sqm, Non Smoking

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 377 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Buffet Breakfast Included at (WA DINING HOSHI) HOSHI KAN Standard Mountain View 35sqm, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 377 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

Summer Limited Buffet Venue (Different Building) SORA KAN Premium Standard Room Ocean View 33sqm

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Murphy Beds

Summer Limited Buffet Venue (Different Building) SORA KAN Premium Std with Tatami Mountain 36sqm

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

Summer Limited Buffet Venue (Different Building) SORA KAN Standard Twin Room Mountain View 26sqm

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • Sleeps 2
  • 2 Large Twin Beds

Summer Limited Buffet Venue (Different Building) SORA KAN Deluxe Ocean View 46sqm

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • Sleeps 5
  • 4 Large Twin Beds and 1 Twin Sofa Bed

Summer Limited Buffet Venue (Different Bldg) HOSHI KAN Standard Room Ocean View 35sqm

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • Sleeps 4
  • 2 Twin Beds

Summer Limited Buffet Venue (Different Bldg) HOSHI KAN Standard Room Mountain View 35sqm

10.0 out of 10
Exceptional
(1 review)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • Sleeps 4
  • 2 Twin Beds

Summer Limited Buffet Venue (Different Building) NIJI KAN Casual Twin Room 4-7F 21sqm

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

Summer Limited Buffet Venue (Different Building) NIJI KAN Casual Double Room 8F 21sqm

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

NIJI KAN Casual Double with Shower 8F (21sqm) - Buffet Breakfast Included (CEADA PALACE)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

NIJI KAN Casual Twin with Shower 4-7F (21sqm) - Buffet Breakfast Included (CEADA PALACE)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

Similar properties

Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!

About the neighborhood

Map
1 Kankaiji, Beppu, Oita-ken, 874-0822

What's nearby

  • Kankaiji Onsen - 1 min walk - 0.2 km
  • Global Tower - 13 min walk - 1.1 km
  • Jigokumushikobo Kannawa - 13 min walk - 1.2 km
  • Beppu Park - 15 min walk - 1.3 km
  • Ichinoide Kaikan - 15 min walk - 1.3 km

Getting around

  • Oita Airport (OIT) - 41 min drive
  • Beppu Station - 4 min drive
  • Yufu Station - 20 min drive
  • Minami-Yufu Station - 27 min drive
  • Free train station pick-up
  • Free train station drop-off

Restaurants

  • ‪Terrace & Dining Sora - ‬8 min walk
  • ‪春香苑 別府本店 - ‬10 min walk
  • ‪シーダパレス - ‬11 min walk
  • ‪水天 山の手店 - ‬18 min walk
  • ‪茶寮森澤 - ‬3 min drive

About this property

Beppu SUGINOI HOTEL

At Beppu SUGINOI HOTEL, you'll be within a 10-minute drive of Takegawara Onsen and Hells of Beppu. Guests can hang out at the outdoor pool or indoor pool, or grab a bite to eat at TERRACE & DINING SORA, which is one of 2 restaurants and serves breakfast and dinner. Other features include a bar/lounge, a health club, and a fitness center. Fellow travelers like the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 791 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Children's club*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered onsite self parking
DONE

Transfers

    • Free train station shuttle from 8:00 AM to 8:00 PM
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Bowling alley
  • Playground
  • Grocery/convenience store

What to do

  • Bowling alley
  • Hot springs
  • Karaoke
  • Shopping
  • Pool table
  • Golfing nearby

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Health club
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • 2 hot tubs
  • Sauna

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 20-inch flat-screen TV

Home comfort

  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Electronic bidet
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Dining

TERRACE & DINING SORA - This buffet restaurant serves breakfast and dinner.
CEADA PALACE - This buffet restaurant serves breakfast and dinner. Open daily.
WA DAINING HOSHI - This buffet restaurant serves breakfast and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2200 to 10000 per person

Children & extra beds

  • Children's club access is available for an extra charge

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Breakfast is not included for children using existing bedding.

Also known as

Hotel Suginoi
Suginoi
Suginoi Beppu
Suginoi Hotel
Suginoi Hotel Beppu
Suginoi Onsen Hotel Beppu
Suginoi Onsen Hotel Beppu
Suginoi Hotel
Beppu SUGINOI HOTEL Hotel
Beppu SUGINOI HOTEL Beppu
Beppu SUGINOI HOTEL Hotel Beppu

Frequently asked questions

Is there a pool at Beppu SUGINOI HOTEL?

Yes, there's an indoor pool, an outdoor pool, and a children's pool.

Are pets allowed at Beppu SUGINOI HOTEL?

Sorry, pets aren't allowed.

Is parking offered on site at Beppu SUGINOI HOTEL?

Yes, there's free self parking.

What are the check-in and check-out times at Beppu SUGINOI HOTEL?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Check-out time is 11 AM.

What is there to do at Beppu SUGINOI HOTEL and nearby?

Onsite recreation at Beppu SUGINOI HOTEL includes bowling and hot springs. Soothe your senses in one of the 2 hot tubs or make use of other amenities, which include an outdoor pool and a sauna. Beppu SUGINOI HOTEL also has a health club and an arcade, as well as a garden.

Are there restaurants at or near Beppu SUGINOI HOTEL?

Yes, there are 2 onsite restaurants.

What's the area around Beppu SUGINOI HOTEL like?

Beppu SUGINOI HOTEL is a short 16-minute walk from Global Tower and 17 minutes' walk from Jigokumushikobo Kannawa.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Beppu SUGINOI HOTEL Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Room
Buffets
Onsen
Children
Family friendly
Breakfast
Entertainment
View

What guests liked

  • The breakfast and dinner buffets offered a large variety of choices and were excellent. (4 reviews)
  • The spa facilities, including the hot spring and outdoor spa, were good and relaxing. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

great breakfast and dinner buffet
Wei Sin, 3-night trip

10/10 Exceptional

Excellent service and facility beautiful place to stay. Comfortable rooms and excellent staff service
Patricia, 3-night trip

10/10 Exceptional

Fantastic amenities and entertainment onsite. Close to the Beppu Ropeway. Awesome hot springs, food, and views.
JJ, 2-night trip

10/10 Exceptional

Beautiful outdoor spa and dinner
JAEHO, 1-night trip

10/10 Exceptional

good swimming pool and spa
Kai Yeung, 1-night trip

10/10 Exceptional

Great resort hotel

Hotel seemed to run very efficiently, despite it being very busy. Lots of entertainment options on site. Top floor onsen in Sorakan is very nice and provides wonderful views of the city. Would recommend for a family trip, but probably not for a romantic trip.
1-night trip

2/10 Poor

I booked the room HOSHI KAN Deluxe with Tatami Area Ocean View 58sqm sleep 6 people through Expedia. Clearly stated “ Children can stay for free if using existing beds when occupying the parent or guardian's room” while booking. The hotel insists to charge extra $300 upon check in for my 5 and 8 yrs old (kids don’t need buffet, they only eat burgers and fries). Super dissatisfied with the inconsistent information.
leo, 1-night trip

10/10 Exceptional

The staff were all friendly and offer nice service but it was a little difficult to communicate with some staff. Only a few knew how to speak English
Soo Hyoun, 2-night trip

10/10 Exceptional

When I opened the window curtain of the room, Beppu welcomed us. In the village, the hot spring steam rose white and I could see the green mountains and the blue sea in the distance. If you are traveling with children and elderly people, you may stay in the Sorakan overnight. There is an open-air hot spring on the 13th floor of the Sorakan, so children and elderly people can move by elevator without walking much from their room to the hot spring. The hot spring water is smooth and the view of Beppu Bay is excellent. The terrace and dining buffet food on the first floor is also fresh and delicious. I hope you have a nice and healthy trip to Beppu safely
???, 1-night trip

4/10 Fair

Very commercialised and transactional

Too faraway to walk from Sora kan to the breakfast and dinner place at the Sugoinoi palace. Staff was not very friendly and hotel was too crowded. We felt like we were just one of many guests and not valued unlike some other small hotels in the region. Overall disappointed with the experience. To use the nice hotspring with view (Tanayu) and family hotspring pool, suggest to just buy a day ticket to use the facilities, which is much cheaper than staying there overnight.
Wan Yee, 1-night trip

6/10 Good

Overall it is a good experience!

When checking into the hotel with my two children, I was informed by the customer service team that I would need to pay an additional fee. However, when I arrived at the front desk to check in, the extra amount they requested was higher than what the customer service representative had quoted me earlier. Fortunately, I had kept a record of my previous conversation with customer service, and was able to show this to the front desk staff to resolve the discrepancy. Otherwise, I would have had to pay more than I should have. I would recommend that the hotel provide relevant training to their front desk staff to ensure they are able to properly review a customer's past communication history with the hotel. This would help avoid any confusion or additional charges at the time of check-in. The hotel has great activities for kids to enjoy!
1-night trip

10/10 Exceptional

Good breakfast choices.
Akitoshi, 2-night trip

4/10 Fair

They have 3 separate buildings, each one has different facilities and
Daniel, 1-night trip

10/10 Exceptional

Skipped breakfast because woke up late
HEUNG WING B., 1-night trip

10/10 Exceptional

Very excellent hotel. Strongly recommend this hotel!
Hannah, 1-night trip

8/10 Very good

It's was the best where we stayed, because, it is newly builded recent times.
ヤスヒロ, 1-night trip

10/10 Exceptional

Perfect place for get away!
1-night trip

10/10 Exceptional

Very Good Hotel
Sung Shan, 1-night trip

10/10 Exceptional

The hotel is very nice
Yu Ling, 2-night trip

10/10 Exceptional

Nice place to refresh with family.
HYUK KI, 1-night trip

10/10 Exceptional

The spectacular light shows and hiking trails.
Marie, 2-night trip

10/10 Exceptional

good!
のえみ, 1-night trip

10/10 Exceptional

Good for relaxing
sung, 2-night trip

10/10 Exceptional

Excellent
Mui yee, 1-night trip

8/10 Very good

Everything was great! The only thing I’d say that could be better is their policy against tattoos. It’s understandable, but in 2024, they’re losing out on a ton of business, and more moving forward, as tattoos become even more common, even amongst Japanese folks. Not that it really matters much to them; they’re always full and are even expanding. Overall, though, a great (if not a bit spendy) place for a family vacation