We are a family of four who stayed at Luna Lughente, advertised as a 4-star hotel, but the experience fell far short.
Positives: The pool is large, clean and great for kids. The hotel itself is clean, rooms are decent, and views from the pool and café are lovely (though beds and pillows were uncomfortably hard). Parking is plentiful, it’s quiet at night, and beach towels/umbrellas are provided. A few staff stood out as genuinely friendly and helpful, especially at reception and in the café, and cleaning staff were excellent. Breakfast was decent and dinners varied.
Negatives: Service in the café was shockingly poor—staff rarely greeted guests, made us feel unwelcome, and were unhelpful. Coffee options (breakfast) were limited to a poor-quality machine, and food quality at lunch was disappointing (including undercooked chicken in a salad). Staff scolded my wife and kids for sitting at the “wrong” table despite it being quiet, and lunch service was very slow, with other guests also complaining. I was even told off for using the main door instead of the revolving one. Reception staff (beyond one or two exceptions) were unhelpful, offering only a generic restaurant list and refusing to make reservations.
Many staff spoke little English, making communication difficult, and Italian-speaking guests were clearly given better treatment. Overall, poor service overshadowed the hotel’s positives, and I cannot recommend staying here.